They were very helpful and did a good job at getting our skis and boots and poles ready for our…read morelovely ski trip we had in March even though there wasn't any snow

An awesome spot. Top of the line brands with expert service and advice. I have never had a bad…read moreexperience with product or service.

Really appreciate the quick service for snowshoes today. Very simple process with $15 for the…read moresnowshoes and $10 for rentals. Equipment was good and we enjoyed a solid first experience on the recommend Emigrant Trail. Very fun day - THANKS

Good selection of products and the staff is super nice and knowledgeable. Bought a bike rack from…read morethem and they had it unboxed and ready to go when I arrived.

Customer service is really unpleasant. 1st person I spoke to was super vague when I was trying to…read moredetermine what my options were for tent not working properly. Rather than directly and clearly answer my question about my options for repair, she said "you got 8 years out of the tent, that's pretty good" And when I said "is that how long you expect your tents to last?" she said "I was putting words in her mouth". What else does that mean coming from a company representative? Why not just say something straightforward like, "no, we really do want our tents to last a lifetime, I'm sorry it's malfunctioning." Henry, the owner, didn't give my questions any real thought or reply. Really annoying to get no clear answers when trying to diagnose the problem. In contrast I had to make another call about completely different company about malfunctioning equipment and got clear answers, a kind tone of voice, and helpful suggestions and options. Like night and day. Tarp tent really needs to clean up their customer service. I won't be buying from them again.

I had recently a very negative experience with Tarptent. I purchased a tent recently from…read moreTarptent and paid for expedited shipping and wrote in the note that I needed it ASAP. I also added the extra poles for free standing. This is near the winter, I live in a northern state, and I can only seam seal it myself indoors. So I paid for 3-day shipping which was 30 dollars. In fairness, Tarptent did give an upgrade to two days, however I still paid 30 dollars keep in mind for a fast delivery. I ordered a seam sealer and was ready to seam seal it when it arrived so I could head out with friends. When it arrived, I was instantly disappointed as I set out the tent getting ready to apply the seam seal. Realizing they forgot to pack a freestanding pole... Now I am out the 30 dollars for the fast shipping, and this is not refunded to me even though they are the ones who made the fast shipping worthless because TarpTent forgot to pack a pole. I packed and shipped it back with a required signature as I didn't need any more issues. Another 40 dollars gone. Did I ever get an apology for their mistake? No, only when I fished it out by asking if they seen why I was returning it? The response was a blow-off apology of "We are sorry for your experience." The end. Not one apology for their mistake, or if there is anything they could do. It would of been nice to at least refund the shipping to me since this was THEIR screw up. So I am out now 70 dollars total in shipping, and a waste of time dealing with this company. I would if you are interested in their products, search around for a different company. If this seems like customer service that you would like, and to be out 70 dollars, no apology, no message saying sorry for their mess up, no apology for my time wasted, no apology for 70 dollars gone, no apology for not packing the most critical thing for a tent... 1 of the two poles REQUIRED for freestanding, then sure, go with this company. I certainly would never spend a dime here, nor will I ever advertise for them as a good company. To waste more time to leave a negative review is even more frustrating, but how this company's customer service handled this was 0 out of 10. I ended up buying another tent from a different store, and have been happy. Thank you for the time to read this, I hope you have a great day, and please consider this experience of mine if you are thinking about buying from Tarptent.

The outside of this store doesn't seem to be a big draw, it's a little dated, but once you get…read morethrough the door, you're in for a surprise! The front half of the store is full of clothes, novelty items like lighters and stickers, an enormous array of sodas and candies, and some surprisingly trendy clothes and unique jewelry as well. The back half is full of flags, sporting goods, and various other things that are guaranteed to make you want to blow alot of money in there. The staff is awesome, and the atmosphere is good- filled with stuff without being tacky or cluttery.

This site now houses the volunteer fire department thrift store. Good prices on clothing, a fair…read moreselection of sundries, too.

Visiting Backcountry was such a refreshing experience. From the moment I walked in, everyone was…read morewarm, friendly, and genuinely happy to help. You can immediately feel the good energy in the space. The team was not only knowledgeable, but fun and engaging to be around. They took the time to answer questions, offer guidance, and make sure I felt set up and excited for the adventure ahead. Nothing felt rushed or transactional. It felt like being welcomed by people who truly love what they do and love sharing it with others. They made me feel comfortable, included, and ready to get out there and enjoy everything Tahoe has to offer. In a mountain town, places like this really stand out. Great people, great vibe, and the kind of shop that makes you want to come back. Highly recommend supporting them.

Lee's the shit! Super helpful. Gave advice, recs and was very kind. Everyone that works here is…read morevery helpful.

Five big, bright and shiny stars for Alpenglow sports for helping me find and fit new liners for by…read morescarpa t1 telemark ski boots. I was having trouble locating and sizing new liners for these precious boots of mine and a place in Truckee recommended that I talk to Lou at Alpenglow because he really knows how to fit telemark boots. Well, I hustled on over, met Lou and within no time he fit me with a new set of Intuition liners for about 1/4 of what I would have to pay for new boots. Thanks Lou and thank you Alpenglow; I'll be sure to stop in for my gear needs in the future.

Top tier customer service! The employees gave sound advice on the Tahoe rim Trail and were super…read morekind and knowledgeable! I would give them my business again any day of the week!

We were camping at Lake Davis over the 4th and needed a few more things. I was going to go into…read morePortola to shop but decided to check out this cute little store, expecting the prices to be astronomical (since they are in town). I was pleasantly surprised at the variety of different things they carried and couldnt believe how reasonable the prices were! Much cheaper than the local stores. Cashier was very friendly and helpful. So glad I stopped in. TY!!

This is a cute little store near Lake Davis with basic provisions. FYI if you are camping at…read moreGrizzly or Grasshopper Flat, come here for firewood. They charge $6/bundle, which is $3 less than the campgrounds. Also, this is your go-to for ice. All in all I liked this little shop and will be sure to use it the next time I am camping nearby.

Came on a Monday when all the ski shops and bootfitters were closed in the area. Harley took us in…read moreand was incredibly welcoming, knowledgeable, friendly, and he took extra time to explain to us what to look for in choosing boots, which was super helpful because it was our first pair of boots! He was transparent about all the prices and accommodated our desired budget. He explained the fitting process in full detail making sure the boots were a comfortable fit and would work amazing on the slopes. He also answered all of our questions patiently. When one of us was deciding between two ski options he gave us an accurate side by side comparison so we could make an informed decision. He also gave us marked down prices to reflect the summer season. He sold our friend to come here next season to buy skis. He knew we were leaving town the same day so he got the ski bindings done in 15 minutes! The policy with the skis also includes a two year fitting warranty. Thank you Harley for being fire!!

We rented a raft to float the river. It was easy to book online and pick up. The price was fair…read more The people were fine that were helping us. The only thing I'd say could have been better was the pump they gave us didn't hook on so we had to hold it to pump the raft.

Went here to rent e-bikes. It was clear as soon as we showed up that they were not well stocked. We…read morerented from Olympic Bikes down the road.

We had such a great experience here renting E bikes for the first time. Jeremy was so helpful and…read morepatient with us. He made us feel so at ease as first time E-bike riders. I highly recommend this place and will definitely come back to rent again.

The customer service is excellent every time. The employee's are always willing to help without…read morefail and a smile on their faces!

Very helpful & knowledgeable. Top grade products. Michele goes out of her way to make sure the…read moreproduct you're purchasing is right for your needs. I'm