This UPS location is terrible. This is now the second time I have had issues with delivery. I would…read morenot use them again. Very unreliable.

Paul at the UPS store is awesome!! I had a BIG print job and he was so helpful!…read more I emailed the job, he printed it out so we could proof it, he had it bound and is mailing it out to 48 states and Canada! Great service! Quick! Quality work. I highly recommend using this UPS store.

Great store, staff and an incredible printing/copy center. Amanda was extremely helpful in the copy…read morecenter.

I have been a sole proprietor architect in business for 10 years and have used Staples print…read moreservices for all my printing. In the past the staff was responsive and attentive to getting the jobs done and done right. In this profession late changes are part of the process, and they would work with me when those situations cropped up - until today. I was in 45 minutes before closing. Two Staples employees were working behind the counter with one customer. I told the one "serving" me that I was hoping to get one sheet printed for a meeting I had tomorrow at 8:30 (before Staples would be open). I was told no, it needed to be in at least one hour before closing time and I could come in tomorrow at 9 and they'd do it. I told them that wasn't going to work, thinking that two guys could make something work. They conferred for about 3 seconds and said no. Not "we've got customerS in front of you that have to be done" or any other variant that would have avoided the obvious fact they relying on policy to excuse simply killing time for the last hour. I did tell them that they were losing my business once I was out the door. I would understand if they had deadlines on other customers, but that clearly was not the case. I called the manager once I was out of the store. I asked if he was one of the people in the print area. "Lance" said he hadn't been up there for a bit. I explained my dissatisfaction to which he told me (again, without being up there) that they were working on other customers orders. Not buying that absent "Lance" could tell me something his staff couldn't, but I can see how he's teaching his staff down to his corporate bs level. Anyway, Kopy Korner is right across the street, and I'm taking my $1-$2k/year printing business to them. The "customer service" component at Staples printing is non-existent.

I wanted to give a shout out to the Fed Ex Office store in Bay City on Wilder Rd. I had some color…read morecopies to make on cardstock so I first stopped at the UPS store which could not get their machine working, and....it only printed in black and white. When I saw the Fed Ex store just down in the next shopping plaza, I walked down, was greeted by a lovely person (Ashley) who helped me get the color prints I wanted and even printed them on glossy cardstock! I was even able to use the large cutting machine which made it super easy to cut the individual cards out. Great service, excellent products and awesome team member (thanks again Ashley). You have a happy customer who will be back!