7/29/25
We hired Armstrong Construction to build our deck,…read moreand I am leaving this review as a last resort after numerous attempts to have issues corrected have been ignored.
Shortly after the build was complete, we discovered several cracked boards, spindles, etc. We called, and about three weeks later, they sent a technician to make repairs. I spoke with him directly and made two things very clear: 1) To please use the exact same higher-end lumber we had paid for, and 2) To perform a thorough inspection of the entire deck to find any other issues, as he is the expert and we wanted this to be a one-time fix.
He left without a word. Furthermore, it took me only a few moments to find several additional cracked boards and spindles that his professional inspection had completely overlooked. To make matters worse, the boards he did replace were a cheaper, different type of wood.
For over a month now, we have tried to get this resolved. We have made three additional calls, sent an email, and a Facebook message. We received one call back promising a visit that never happened. Our Facebook message was seen and they asked if we had called the office, when I confirmed we had, there was no further communication. Our other calls and messages have not been addressed. My call today went unanswered with no option to leave a voicemail.
This lack of follow-through also extends to promises made by the owner, who was supposed to conduct both a pre-build and a post-build inspection to ensure quality. Neither of these inspections ever took place.
Disappointingly, this brand new deck feels no more solid or of higher quality than the 25-year-old deck it replaced. We are now left with mismatched lumber, unresolved cracks, and a company that refuses to communicate. I absolutely do not recommend working with this company.
A final note: I fully expect this public review will finally get a response. Be aware that this review reflects our entire experience of poor service, shoddy repair work, and being ignored for over a month. For that reason, I will not be changing my 1-star rating or my recommendation, regardless of their response or eventual repairs. This review will stand as is to inform future customers. The only update I will make is to note if and when the repairs are finally completed correctly.
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Update 7/29/25 16:24 (The company responded to my initial review and can be found on Google. The following was my response to them)
Thank you for your response and explanation. First and foremost, I am sincerely sorry to hear of the losses your family has endured. I wish you all good health and fortitude during what is clearly a difficult time.
While I appreciate that context, it's important to correct several key points in your statement so that my original review is understood accurately.
The issue has never been about the natural "checking" of lumber. As I made clear in my initial emails, which included photos and videos, I'm somewhat aware of how wood naturally cures. This was never the complaint. The problems I have tried to get resolved are about poor workmanship: boards that are split and broken where nails were driven through, chunks of wood hanging off, and spindles that are split because they were nailed incorrectly. To your point about issues being "pointed out," when your technician was here for the repair visit, I not only identified these flaws but, as stated in my original review, I specifically instructed him to inspect the entire deck. I deferred to his professional expertise to find all obvious issues, which were not done. And thank you for the recommendations on how to fill the cracks.
Regarding the final walkthrough, your account is incorrect. Coby and Eli did not do a walkthrough with my wife and me. My wife was in meetings all day and was not present. A walkthrough was conducted with only one of your team members and me, a fact I can confirm with security camera footage from that day. It was on that day that I went to the bank to get cash to pay the final balance while he waited.
To be clear on the timeline: Yes, someone came for the initial repair 2-3 weeks after my first call. However, there has been no visit since then, despite my four additional phone calls to your office. A few weeks ago, I spoke directly with Coby, who said he would send one of his brothers out to look at the deck. Two weeks passed, and no one came or called. My subsequent calls went to a female employee who transferred me to Coby's voicemail twice, but I never received a return call. I understand that your phones were down today, which prevented me from calling to resolve the issue one last time before my review. However, this does not account for the weeks of unreturned calls that preceded this incident.
My review stands as a factual account of our experience with the quality of the repair work and the complete lack of communication from your company.
**Update in photos, out of space here*
