Was greeted upon entry but immediately told no sales rep could help. I explained I had called, that…read moreI would just look around as I had driven 2 hours to get there. No offer to assist, but she did say she must have been at lunch, not sure why that mattered. After that, she disappeared. We came back to the desk 3 times to get help, no one. I did see her hanging out with a designer and other team member, I'm glad the designer received assistance. I will not be back. I will not recommend to anyone. My assumption is they don't need the business. I can see how they have a good review from a designer as they were giving that individual quite a bit of attention. Had just the opposite experience at PDI, and I hadn't even called them. I only spend 16K on a bathtub there but I do plan on returning for the rest of our bathroom remodel. Victoria spend some time helping us and redeemed our afternoon in Nashville. Need help remodeling go to PDI and ask for Victoria.

I purchased a sink from Kenny & Company recently. From the time I walked into the showroom until I…read morewalked out (less than 30 minutes!!) I was greeted and assisted by Anne Jackovich. She was so friendly and helpful. She found exactly what I was looking for and walked me through the process. The showroom is great!! This was my first trip to this company and I was immediately impressed with the layout, and variety of sinks, toilets, bathtubs - just everything you need to remodel a bathroom or kitchen. I'll definitely be back! Thanks also to the fabulous folks in the warehouse who waiting on me quickly and carried the sink to my car. Very polite. This could not have been a better experience!

I am appalled at the service in this place. I am a designer, and stopped by to see an item in…read moreperson, but did not have an appointment with a sales person. I was barred from entering the show room until I told the (very rude) receptionist why I was there! When I explained what I was looking for I was told "we don't have that" and then she proceeded to turn around and deal with someone else who apparently deserved attention more. I asked another employee where the sinks were located and I was shooed away and told "over there" as she gestured to an entire side of the showroom. Every time I ran into an employee here I was not asked if I needed help, I wasn't even greeted or smiled at - instead I was given a smug "smile" if you could call it that and was asked to move out of the way. I have been to many high end design showrooms with price points much higher than Ferguson and have never been treated like this. I understand that making an appointment is the ideal way of doing business, however there needs to be a way to accommodate customers without treating them like trash. Whoever is in charge of the sales floor - I hope you read this and I hope some changes are made.

When you walk into Ferguson with its gleaming showroom and countless options for your home and…read morekitchen, it's difficult to understand the one-star and two-star reviews online. Upscale options and tremendous variety abound! But when you're not visiting just to gawk, and you're genuinely attempting to assemble components for your soon-to-be refurbished home bathrooms, you begin to see the shortcomings of Ferguson. Despite numerous employees, forget anyone helping you because you'll soon discover that all the other customers have "made a reservation." Okay, that's an easy issue to solve in the future. Without a "reservation" we were encouraged to scan QR codes for each display to determine available finishes, prices, and measurements. But not even the most modern phones could scan the world's tiniest QR codes throughout the store. The lighting is odd within the store, so significant that you cannot clearly determine whether the color or finish you're considering would look appropriate in your bathroom at home. All of their competitor's stores are sufficiently lit. As we looked for a top to our bathroom vanity, we learned Ferguson doesn't sell vanity tops. They only sell the entire vanity. We have seven-foot-long bathroom vanities in all of our bathrooms like everyone else in our neighborhood does. It's not unusual. However, Ferguson's vanities apparently max out at six feet, so this was obviously no use to us. And don't even get us started on how convoluted the Ferguson website is! We ended up designing our two remodeled bathrooms at a different store.

I had to grab a new valve for my leaky bathroom sink faucet and they were the only one around who…read morehad the part I needed. They were very friendly and helpful and the prices were reasonable. I'll be replacing a few shut-off valves soon and I'll definitely be heading back to Ferguson for parts. Check them out.

The prices here rival the big box places. However, the normal customer here are…read moreplumbers/electricians...which means no frills when it comes to selection. However, you come here when you need supplies to get a plumbing/electrical job done in a hurry...and need expert advice. Doing home remodeling in the area is possible because these guys are very helpful!

They are not interested in someone needing pricing for 4 pendant lights . We are ready to buy …read more Could it be they're only interested in us if we were buying lighting for an entire house. That is way feel after going to the store picking out what the wanted and never hearing from them again . Pitiful

My initial experience with HDC was probably not the best. I Purchased a 1800$$ kitchen faucet that…read morewas on clearance. The box was a bit tattered and tore up but they assured me it was a hell of a deal. Half price almost, original price was almost 3K. Wow. I'm stealing this bad boy. The box actually looked like it had drifted through the 2010 Opryland atrium flood, I pictured it wedged between a kapok tree and bowl of artichoke dip. But, I mean it's a beautiful bronze faucet. It could withstand anything. Right?! Fast forward, missing parts clamps, washers , rings, returning plumbers , on line orders, wrong size replacement products. 20 hours later of labor and my time surfing the net to find the right part. I finally solved the problem. Told them and they said oh wow sorry. I asked for a discount for all the inconvenience and the money spent and time lost. They said. Oh I'm sorry. It's final sale I said but u just spent a month trying to find me the right parts and u got that wrong too. Yah but I saw on the box it said final sale. . Woo hoo. This is how we do it. Today I had to enter the scene of the crime for another issue, I did the sign of the cross in my car and asked for patience and understanding. As my 5.4" 120 lb self enters the showroom, I held my hand up to the 7'8" greeter -like trust me, you don't want any of this today. I headed over to customer service like a gangster ready to rumble and out of nowhere comes the running back from The Super Bowl trying to address me before I hit the counter. Clearly someone up front fired the canon and said all hands on deck. Crazy customer entering the building. And then ...........the clouds opened and I heard the angels sing. Derek with his big smile and his oh I'm sorry for what someone did to you, god forgive them for they know not what they do. Redemption today for HDC, William the giant at the door who can feel a room even if he can't read it and Derek the king of damage control, helped me in 2 minutes, apologized for the prior mishap and ordered the replacement shades I needed for the dumb bathroom vanity fixtures that the bulbs Burnt right through. ..nice to see good customer service and a subtle reminder to business owners, the name of ur company is the face at the door.

This is my 2nd review. I had/have an issue with the horizontal upper cabs -- they got out of line…read moreand need a minor adjustment. This started 4 mos ago, when I attempted to have them come out. Despite the owner continually telling me someone would be out, the issue remains. They are unreliable in every sense. Decent cabs but there are alot of other companies you could choose for semi- customs. Over 4 months is way beyond what anyone should wait for such a minor repair. Stay Away from this business !!

Horrible, disorganized, awful service, clearly focused on making the deal and then abandoning you…read more father/son operation, both have zero clue how to even be nice, much less design kitchens. Premade cabinets fell apart with just a small leak, they were stymied as to how to repair, both father and son complained how busy they were and how long it took to get a replacement cabinets. We ended up hiring a carpenter who repaired the cabinet in an hour for $200 after waiting months for someone to even figure out the son forgot to even order the cabinet. Their yelp reviews are 2.8 which is super generous given our experience.

Bryan Sebring is one of the most respected leaders in the remodeling and design-build industry, and…read morefor good reason. As the owner of a similar company in a different state, I have a deep appreciation for companies that combine strong leadership, excellent design, solid systems, and genuine client care. Sebring Design Build clearly does all of that at a very high level. Bryan has built a company with a reputation for professionalism, integrity, and beautiful work. Their projects reflect thoughtful design, quality craftsmanship, and a client-focused process that is not easy to create or maintain in this industry. I would confidently recommend Sebring Design Build to anyone in the Franklin/Nashville area looking for a professional remodeling company that takes both the design and construction experience seriously. Bryan is the kind of business owner and industry leader who raises the standard for everyone around him.

If you are considering full service design - build home remodeling or construction in the Franklin…read morearea, I highly recommend Bryan Sebring with Sebring Design Build. Home improvements are an important investment. This is why you need to hire a firm you can trust, who is accountable during design development, pricing, building and to stand behind their work with a warranty. Bryan and his team have the integrity and experience that you can depend on.

They treat people badly there; the supervisor or manager throws receipts on the floor at people…read more They treat dark-skinned people well but treat white people badly, and they treat Latinos like dirt. No one should shop there; they don't respect others--they threw my receipt on the floor

Horrible experience at The Container Store in Nashville TN two months ago…read more I went to pick up some things and was going to talk to someone about elfa closets. Saw only two people on the sales floor in the Elfa area who both ignored me. I finally stopped a lady who walked past me to discuss the plans I had for my closets. She acted like I was bothering her. I frankly gave up on buying elfa. I then went to go pay for what I intended to purchase and found only one register open and 8 people in line. At that point I decided to seek out the manager. I went back into the store and now found that NO ONE a was on the floor. Looked in every nook and cranny and found no one other than other customers wandering. I then found what appeared to be magnetic access cards and a Zebra hand held device laying in the open on a display rack! I waited 15 minutes for the manager to finally appear. I asked why I had found no one on the floor to help customers. I also handed her the security tags that were left behind. Her response? "we are badly understaffed and working to unload our truck". I asked her if customers spending money were not important? She barely responded and could have cared less. (she did not even act alarmed or concerned about the security tags and the zebra device) I called their headquarters in Dallas and have never had any response from them. Two weeks ago I was in one of their stores in the Denver Area and experienced the same thing.... only two people on the entire floor in Elfa both involved with customers... Sad to see a company I have shopped at for 35 years go down hill so badly. This company consistently ranked top on "Best Places to Work" years ago and now could now care less about their customers. I just looked at Fortune Magazines top places for 2024 list .... 100 companies and Container Store is not even on the list. Sad. I left my cart behind and ordered on Amazon....

So disappointed. New build with 6 rooms to tile. Should be fun, right? With all the options?…read more It's a nightmare. Couldn't get renderings, (said they'd supply AFTER the purchase) couldn't get design help (after the first meeting), was very rushed, couldn't get response to questions after several emails. I've remodeled before and never had so little help/effort/caring from a vendor. Months after the initial conversation, I'm having to settle.

So many wonderful tiles to choose from. Great customer service. Thank you. Wednesday was a good day…read moreto visit.

Our designer really helped us pick out fixtures, lighting etc went above and beyond to help us out…read more Thank you Jan for all your help !

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Mount Juliet, TN. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

Raul did a fantastic job mounting two televisions in our home. His communication was great, he…read morearrived on time, and he carefully measured to get all the details right. Everything looks and works great -- we'd definitely recommend him!

Raul did a great job on my TV mount, for my 70" tv labor and equipment including the mount was…read morefairly priced at $200 (Mar. 2020) Wires were hidden too. Raul came on time and helped carry and unbox the tv (it was too heavy for just me so appreciated the help with this). Gave recommendations for installing sound add ons too, highly recommend.