Great staff and Dr Will is amazing. My husband and I and a couple of our friends all go Sawyer to…read moresee Doctor Will!

excellent care friendly staff. I would have given them a 5 star rating, but the wait was long and…read morethe chairs hurt my buttom and sciatica nerve in my leg. They need to get better cushioned chairs that can handle constant wipe down with antibacterial soap.

Booked an appointment with them by mistake. They didn't diagnose my eye inflammation properly,…read morewrote a prescription for glasses that didn't do anything for my blurry vision. Went to another eye clinic 2 weeks later for proper care. Would avoid this place at all costs.

My experience of treatment for an eye injury was absolutely fantastic. I can say only good things…read moreabout the speed of appointment and the treatment to fix it. Dr Nancy Cox was simply fantastic.

While visiting my family in DFW, my husband and I decided to get our eyes checked, so we called…read moreVisualEyes for the first time and set up appointments with Dr. Jackie Le. Upon arrival we were greeted with the nicest lady at the front desk, who kindly offered us water as we waited. That day we had to bring our two-month old son with us. My husband was seen first. As he was finishing up his exam, it was my turn...but I still had my baby in the carrier, who was starting to wake up. They were so awesome in letting me take our baby out in the testing room to feed him a bottle, while they tested my eyes at the same time. When I was done, they let me finish feeding him, then proceeded to help me gather up all my mommy things and take it to the exam room. As a new mom, that truly meant the world to me. It's a blessing to feel cared for and supported, especially in an unknown setting, surrounded by new faces. During my exam, Dr. Le was incredibly detailed and intentional. I learned things that doctors could have told me years ago, for example, the reasoning behind my eye dryness (not removing eye makeup before bed) and the reasons why my eye drops weren't working. I have been going to eye doctors since I was 12 years old and this experience by far was the best I've ever had. Although we live in Austin, we're going to make the drive back to VisualEyes any time we need eye care. The experience we had and the people who work there make every bit of that journey worth it!

I would not recommend this office due to the negligence I experienced by one of their doctors. I…read morewent in because they were a referral from my insurance company and nearby. Once there, they initially seemed like good people and their office is very nice. The bill, however, was exceptional. I brought my own frames, yet they still charged me $355 and billed my insurance for an additional $1200. The doctor and staff knew that I was moving out of state and would be leaving as soon as I got my new lenses in. Chaos came when I went to pick them up and could see nothing and got an instant headache. It ended up that the doctor decided that myself, my former eye surgeon, and about 10 prior optometrists were fools and that she was special and knew more than anyone. Without my consent, and to my extreme surprise, she had completely changed the prescription to something unusable and unhelpful. Try as I might, I could not get their office to fix the prescription to what she had stated when I agreed to the script and paid them. Now, close to a year later, I have no usable glasses unless I use my old pair from a decade ago. However, they do not have the presbyopia script so I have to constantly switch back and forth between my old glasses and my readers. This was all a direct result of the doctor having a seeming God complex and being unwilling to behave as a professional or decent human. In addition to her creating considerable harm in my life, I consider them to have stolen my money as I would never have paid for new lenses that I knew were such an opposite prescription of my eyes needs. I did speak with their office again recently about the matter and they were of no help. The doctor should lose her license for such unethical and unprofessional behavior.

My husband when here & enjoyed his experience, so my son & I also went. They did all the tests, it…read morewas quick & easy. My son & I were both able to find glasses we liked. The glasses themed art in the office is great. The doctor & all of his staff were amazing. I think we found our new optometrist.

Been here several times. Be aware they will not tell you the eye scan is optional and will just…read morecharge you $39.00 for it without you knowing that it's not something you have to do everytime. I am sure it's a great test and worth it but letting people know it's optional would be the moral thing to do. Tried to order 2 pairs of glasses and they took so long to arrive but when the first arrived they did not pass inspection and had to be re order when the second arrived they didn't have the skills to cut them correctly so we're going to have to be reordered again. Frustrated by the experience but instead of apologizing they asked me to go somewhere else. Which I will gladly do.

Excellent practice. Very thorough examination and knowledgeable staff. I'm 76 and Dr Lena Chu…read moreprescribed my first glasses when I was In my late 30's.

Documenting as my appt moves along…read more Immediately greeted and checked in at the front desk. Waiting space is small, but patients were called back within 2-5 mins of signing in (8:35 appt time) Anna was very personable, answered my questions and explained along the way until I met with the Dr. Dr Lam continued the great care with my exam, very thorough and nice demeanor. Finished up with Marc, provided his card as he will be my contact for picking up my new glasses. Out the office by 9:10AM.

My last eye exam/glasses purchase in Granbury was a disaster, very frustrating, and a motivation to…read morefind somewhere else. I looked at Benbrook/Fort Worth reviews and found De Grasse & Ratliff Eye Center - what a blessing! Everyone I encountered at De Grasse & Ratliff Eye Center was pleasant, assistive, and professional. My optometrist was Dr. Chad Carter. He took his time with me and was careful and thorough during the examination. He recommended and used lenses to demonstrate how the changes would impact my vision quality. While waiting to see Dr. Carter, I decided to review their extensive selection of frames. Mandy Roger-Gay, a Lead Optician, introduced herself and assisted me in finding frame options. My choices were made with her assistance before the exam (I knew I would need new frames as mine had broken). I have worn prescription eyewear for almost 60 years, since second grade. I have never had a more thorough and informative eye exam than the one conducted by Dr. Carter. I have never enjoyed more assistance and courteous service than Mandy's. Mandy took her time to measure for bi-focal lines carefully and made beneficial suggestions to ensure my new eyewear would provide me with the support I need to live and work with good eyesight. I am delighted I chose to drive the thirty miles to experience this level of friendly and professional service. I highly recommend De Grasse & Ratliff Eye Center, Dr. Chad Carter, and Mandy Roger-Gay for your optical needs.

Do you love your eye support team? Well, I do for three reasons. (1) Medical staff are AMAZING…read more(smart, kind, efficient, & clearly love their workplace). (2) One-stop for all (contacts, glasses, exams). (3) Location in Benbrook is super close to I-20 at Granbury (I-377) with lots of parking. (4) Waiting room always has good tv shows playing or you can just pre-shop for frames or sunglasses while you wait. BONUS: The experience is so great that you look forward to it, & who can say that about medical visits :-)

We love Dr. Barberee! All the staff are wonderful and so sweet! We are well taken care of each time.read more

WORST STAFF. Iysha is so disrespectful. Did not give me a 10 min grace period for an appointment…read morethat was booked a month out.

Dr. Dong and his team were professional and did every procedure to ensure my glasses were better…read moreand my thick prisms were perfect. As our area grows and more people move into the area, Dr. Dong will be very busy with new patients. Great job!

The staff and doctor all had such great customer service. I left the office impressed.read more