I have been going to Design One Salon off Plainfield consistently for a year now, and love it. I…read moreget my nails done by Shannon and she is EXTREMELY talented. Not only is she detail oriented and friendly, but she is also knowledgeable of the products she uses on all clients. I think this speaks volumes to the spa because if my nail tech can speak about the product it makes me more comfortable about what is being put onto my body. The physical space is well kept and clean, and I have not felt worried about catching a foot fungus from the tubs (I know that's a thing at other spaces). The only downside is scheduling, I feel like Design One is a bit understaffed unfortunately, so getting in can be a challenge. I always try to book far in advance to make sure I get what I need. Although, I know they do sometimes have walk in appointments. Other services offered here include hair cuts, make up, and massages. I have not gotten my hair or make up done here, but I have gotten a few massages. The spa portion is very calm, and I think they do a decent job with the services. The price is usually my hang up, so that's why I haven't gotten many massages. Overall a 4/5 stars for this spa. (Shannon is a 100000+/5 stars)

This review is for receptionist/management. I had a failed re-shellac manicure Wednesday, the…read morepolish was peeling off my nails within a few hours after my appointment, and I realized it wasn't hardened, it was rubbery. I reported this. Got a call a couple hours later. My phone says it lasted only 2 minutes. During the two minutes I was interrupted and informed 6-7 times that the technician was very upset, she was very upset, apparently very very upset. I actually started to apologize. What?! I had a $50 failed manicure. A brief apology from THEM to ME, and a refund was all that was required. Pulling me into staff drama was highly unprofessional and inappropriate. How or why management selected to inform the technician re the manicure in a way that upset her so badly is entirely their fault/responsibility.

I always come here to get my haircuts, such great customer service and very attentive to your…read moreneeds. Answered all my questions about how to style my hair and what hairstyle fits my head shape. Could not be happier, and have been a repeat customer for almost a year now without ever writing a review. I always recommend this place and Mimi's Salon and Spa, depending on the distance for the person. Great atmosphere.

They scrub all the products over your closed eyes during a facial. Most places cover your eyes and…read moreavoid them. I ended up with bloodshot eyes for two weeks because of this. The facial was also rough. The shoulder and head "massage" it was all done one handed making me think she was on her phone with the other.

Vickie does a 10/10 job, love her so much. Been going to her for awhile now, I wouldn't go anywhere…read moreelse with my lashes!

Vicki does an amazing job. I've been going to her for 2 years now and she's very attentive to…read moredetail and is always friendly, as well as willing to stand behind her work.

I am brand new to having eyelash extensions, and I was pretty nervous about trying this kind of…read moreservice. I was referred here by a friend who loves her lashes so I gave it a try. Shauna was so wonderful, explaining everything before we started and teaching me how to care for the lashes once I was home. Plus she's super sweet and funny! I felt so pampered. My lashes look so pretty and I am so glad I gave this a try.

Arianna was very professional and pays close attention to detail! Alexis, the manager, was super…read morehelpful and answered all of my questions and took the greatest care of me before scheduling my appointment! They care about their clients and make you feel very comfortable! Be aware of places getting you in at low costs...you get what you pay for! Come to the professionals at Eyelash Republic! Request Arianna, she is awesome!

I decided to make a last-minute appointment to get my eyebrows done and Urban You had an…read moreappointment for that afternoon. It was a little confusing to get into the building just given it's off of the east beltline but when you walk in it's very clean and well marked. The entryway was absolutely beautiful and the establishment was extremely clean. My aesthetician was great and very prompt in helping me in addition to completing the appointment in a timely manner. There are a lot of different services that you can have at urban you and I'll definitely be considering a facial at some point in time. The costs or what you would expect for the Grand Rapids area but the convenience of same-day appointments and online scheduling was key for me. I'll definitely be coming back.

I've been a customer getting Botox and lip injections for 4 sessions- never had a problem until Im…read moreI went to this location - my Botox was increased so I thought I'd have more tightness. I spent more money than ever before and I still have deep frown lines and crows feet. I got around 55-60 units. So you'd think- I'd be tight, but I'm absolutely not. Highly disappointed. I actually think the estheticians/nurses don't actually put a full unit in and actually just do half so the customer keeps coming back for more and more. So they're crooks and liars. 60 units on a 30 year old should NOT have the deep from lines and crows feeet I have they completely fooled and tricked and lied to me to try to get more money out of me I've lost all respect for this company. Definitely going somewhere else. If you want good truthful care STAY AWAY

Very happy with UrbanYou. Jac is the absolute best. You can obviously tell she knows exactly what…read moreshe's doing, she makes you feel comfortable and beautiful, and I feel very confident in her vast knowledge of injectables, aesthetics and human anatomy. So glad I was able to find her and happy to stay with her for all my aesthetics needs!

Jessica is the best injector in Grand Rapids! I wouldn't trust anyone else with face ever again!…read moreShe did the most perfect job on my lips and botox! Doing lip injections is a skill and she is the most talented!!! Couldn't be happier!

amazing time and job for my daughter and my manicure we will be back for sure!…read more loved the online booking option

After enjoying a meal at The Brunch House next door, I decided to try this new-to-me spot for…read morepedicure availability. The hostess was friendly and efficiently reviewed the schedule, finding me a walk-in mid-day appointment. The team seems to work well together to provide a pleasant experience. Their spa chairs seem to be superior to my usual walk-in spot. They have a good collection of nail colors, and Ms. Anna gave an applaudable foot massage. Their standard cost is $10 more than my normal spot, but I'd return!

Once you go to this Salon & get any service there You Will definitely go back!!! From the…read morereceptionist to all of the stylists everyone is very knowledgeable, friendly & will listen to make sure you receive the Best Color, Cut, manicure, pedicure etc. I recommend Wendy if you are looking for someone to make you look &!feel your Best!! Call today!!!

I have been going to Jenny for about a year now and I love her work! Very beautiful results and a…read morequite affordable price compared to other salons! I'm due for another highlight soon (summer blonde time!) and hopefully I can get an appointment with her, but all the girls there are great so you can't go wrong! 5 stars.