Interesting but could be better…read more Excellent location at the end of runs 1 and 2. Apres at the outdoor bar is chaotic. Music is live band or dj. Lively but crowded. They smoke freely here which is a no for me. Dinner notes below. Service is unfortunately slow. They seem to be understaffed. It took several requests to get water and pita refills. Setting is dark and eclectic. Wine selection is solid. Mezze to start, with pita chips, hummus and eggplant as standouts. Kofte was interesting but the tabbouleh had a disconcerting consistency. The Korean fried chicken was too salty and sweet. The eggplant curry was a hit and happened to be a massive portion. Fries were pedestrian.

We normally stop here for a little aprés after skiing and have such a great time. I really enjoy…read morethe cervo fries and burger. They've always got fun music playing and there's even a little play area for kiddos. Writing this review for the spa though. I was gifted a massage/spa experience for my birthday and WOW! There was so much to do, I could've stayed all day. We started in the quiet room yurts and had some tea and a bit of trail mix. Then, headed to the outdoor onsen that overlooks the Matterhorn before heading to our massages. Mike was awesome and is a trained osteopath. He helped to work out all the kinks from a week of skiing. 10/10 recommend!

This was unexpectedly one of the best hotels I've ever seen at and what really sensitive apart is…read moretheir service. I've been many five star hotels where service is a priority, but it doesn't feel genuine. Here, every staff member was down to earth, more than happy to go the extra mile, and most importantly, authentic, the rooms and amenities are well thought out, nothing felt outdated or cookie-cutter. Pleasant surprises around every corner.

What a lovely hotel. It's expensive and the rooms were small, but the service and amenities were…read moreamazing. Loved the restaurants inside (didn't try the grill but Capri and Le Restaurant were AMAZING). The breakfast was also great (buffet with a few a la carte options). The pool and spa area were also incredible, especially the heated outdoor pool, which we spent hours in. Service was top notch - every time we called the front desk, they were immediately responsive and able to help get us whatever we needed. It's expensive but if you're willing to splurge, highly recommend!

I visited Zermatt in February, and I couldn't believe they weren't on Yelp. Hopefully, this will…read moreget the hotel more attention. This is a tricky review to write because I had a great experience at the hotel and highly recommend it to people who are traveling on a budget (as much as you can do in Switzerland). This gets 5 stars because of the experience not because it is a 5-star hotel. The hotel is located on the main street (Bahnhofstrasse) in Zermatt, so it is walkable to the train station, restaurants, skiing, and everything. There are bars and restaurants within a few feet of the front door. The rooms were simple, clean, and ours even had a balcony that looked out over the Bahnhofstrasse. It was great for people-watching and seeing the sunset. Breakfast was also included in the room rate. This was well worth it. A great selection of simple food - bread, cheese, eggs, meat, cereal, DELICIOUS jam, fruit, and more. We booked on Expedia, but I think you can also book direct. It is a little weird when you go in because it's part of a Thai restaurant, but the rooms are great!

Never got a chance to check this place out. Made a reservation and due to weather was unable to…read moremake it. Requested cancellation and they wanted to charge entire fee. I will highly recommend this place...as a place to not do business with.

Fantastic customer service, beautiful room, elegant common space and a great breakfast included…read more Overall excellent experience! Higher recommend!

Beautiful hotel situated within steps of the two main lifts (trains). A little off the Main Street…read more-- which makes the hotel so much more quiet. Lovely staff. Laundry. 4 pm tea. We took a room upgrade and received a lovely two story suite -- amazing accommodation! Highly recommend!

Impeccably clean, beautiful hotel with excellent service. We booked a room for 3 nights and I wish…read morewe had booked more. The room was PERFECT for us, with a split king bed, and a Matterhorn view from the Patio. Breakfast was so tasty, so many options for all palates. I enjoyed fresh flaky croissants and scrambled eggs each day with orange slices and tasty juices and coffee to accompany. We ate outside on the patio which was lovely. The staff anticipated our interest in the patio and had our place settings set each morning for us. Truly a hospitable experience. Thank you for an incredible, quiet, pleasant stay. When we come back to Zermatt, we will stay here again, no need to look elsewhere.

Instantly, upon our arrival the staff were very mean. I guess they do not like kids at their hotel?…read moreThe lady looked at our kids and asked, "Who's are those?" They are not on the reservation. They were not going to let us stay or check-in. We've traveled thousands of miles with our children and have never had an issue at any hotel like this experience. The kids sleep on the floor and there is never an issue. At breakfast the staff confronted my husband and son and started yelling at them. So much so my three year old started crying and was scared (he later told me she called him an animal -- THIS FROM A 3 YEAR OLD!). My husband had to call the police because of the harassment and also to make sure we got our money back as we promptly left and got another hotel (Hotel Rhodania, who were WONDERFUL and did not mind our kids at all). I still cannot believe the anger and hatred emitted from the staff/owners? of this hotel. It's not that nice or upscale of a hotel to treat families like this. We think they wanted more money, for our kids, but I have never witness such hostility. Please be careful with this hotel.

The person that takes the pictures for their marketing should get a raise. Marketing pictures are…read moreincredible. In person, it's schticky and dated. The pictures are not an accurate representation of the rooms or the property. We got a suite. It's very dated. Not enough pillows for the bed. The bathroom commode doesn't have enough room to use properly. When asked to move....it didn't go well. I would stay anywhere else after having walked the town and seen other options.

Restaurant of hotel Alex next to the station in Zermatt…read more Perfect service, great food good ambiance and very high prices but the whole experience is it worth somehow

Absolutely amazing choice of a hotel by the Viking cruises powers that be! We had an extension…read morepost-river cruise, and this hotel in Zermatt, Switzerland was wonderful! Huge comfortable room and super-comfy bed. Great service. Wonderful, extensive breakfast buffet. It does not have air conditioning, as most do not, and I was seriously worried about the deadly heat gripping western Europe. Turns out, the weather was very nice (higher altitude) plus we had a balcony with wonderful views, and we just left the door to the balcony open at night for cooler, fresh air (2nd or 3rd floor, can't remember which one.). It is located near the beginning of the main "street", with everything we could ask for right there or right outside. I would DEFINITELY stay here again, no questions asked! LOVED this place!

We spent 2 nights at this hotel as part of a Viking Cruise extension. The hotel is well located for…read moretourists as it's very near the rail stations (the shuttle in and the Gornergrat Bahn, which goes to the glacier, with several stops). We stayed in mid-August and had a room with a balcony facing the main drag. This means a Matterhorn view when weather permits. We were fortunate to have good weather. Since there's no air conditioning at the hotel, having a window open is necessary on hot summer evenings. Unfortunately, there's always lots of activity on the main street so the noise level may bother some people if a window and/or balcony door are left open for ventilation. The hotel is luxurious but some areas have eclectic decor. We enjoyed the comfortable king bed, the ice cold tap water, and the quick hot water. The bathroom had niceties like a heated floor and heated towel rack, but the toiletries were inferior. We missed having an in-room safe. Our room and en suite bathroom were spacious by most European standards. Hanging and drawer space were adequate, and there were USB ports for charging electronics. Breakfast was included with our accommodations and was a buffet (actually 2 buffet set-ups, with one having gluten free selections) plus a choice of individually prepared eggs. While the selection of hot and cold foods was good, the food in the buffet chafing dishes was far from hot during our visit. There are 2 elevators serving the 4 guest floors in the hotel, so there can be backups during group check-ins and checkouts. This happened for our group and for at least one other we saw. The stairs are adjacent to the elevator, but the poor lighting in the stairwell made for an uncomfortable experience. We didn't use any of the spa facilities. While we enjoyed our stay, I might consider a different hotel if I return to Zermatt.

Excellent hotel. Great location in the center of town. Rooms were clean and very comfortable and…read morethe staff was very kind and responsive. The morning breakfast was diverse and delicious.

I fell down a flight of stairs admiring the design of the lobby and it's still five stars!…read more An outstanding comfortable, contemporary property that oozes Swiss design, style and more importantly service. Warm wood tones intermixed with natural stone, LED lit frosted glass edge hallways, glass elevators and stairs accented with glass, comfortable common spaces with charming fireplaces, and thanks to being perched atop a rocky outcrop, amazing views overlooking the town stretching up to the Matterhorn. Service begins at the time of booking. Confirmation emails asking of special request, restaurant reservations at its Michelin one star eatery, and scheduling transportation to the property (Zermatt is a car free zone - only electric taxis are allowed). On arrival, the hotel's private taxi retrieves you. All luggage is handled leaving you to check in and enjoy a welcome drink. In the room, bottled water, welcome fruit and sweets plus a decanter of bourbon await. (You're here to relax right? What's a few drinks). The rooms themselves are large, very well designed incorporating the natural beauty outside while inside, filled with warm wood surfaces and lighting. Excellent finishes and impeccably clean. --Linens and robes - extremely plush. --Shampoo, body wash, lotions - Aesop. --Bed and bedding - extremely comfortable pillows but very firm mattresses. --Power - Easily accessible throughout the room. Other amenities include: -- Michelin one star restaurant (The Restaurant at the Omnia) on the property. -- Turn down service with Swiss chocolates -- High speed WiFi -- Buffet breakfast (included) -- Transport to and from the station. Outstanding service throughout. Very fluent English spoken. Rates will vary by the season but are very reasonable all things considered (A stay at a Four Seasons in the States will cost you double for less service and charm). Tip: Book direct for the best availability and rates (in CHF) provided your credit card has no international transaction fee else opt for an online booking site. Highly recommended.