Best apartments hands down. I'm not always here but when I am I get to see just how quick they…read morerespond to things. My husband put a maintenance request in the night before and they were here the next morning with ladders and a 2 man crew ready to attend to his needs. Jerry called in the AM to let him know he was headed over to fix everything. Also keep in mind, that my husband put the maintenance request as medium, not high or emergency and they still made it a priority. This says a lot about this place. I've been dealing with maintenance issues in almost every apartment I've had the past years, it would take many days to get a response. And over a week for anything to get done. Didn't matter how nice, luxury or 5 star that's as also a deal breaker for me. I'm really impressed. I am very quick to write a negative review or consumer complaint about theses sorts of things so I I had to make sure I took the time to commend this place for their thorough accountability. I've seen the maintenance guys Jerry and Dave around several times, when I am here I probably see them more than anybody. And they are always polite and engaging they always take the time to speak to us and my little one.

I was disappointed with my stay -- the apartment was clean and had a big closet, but it was very…read morenoisy (close to the roads and you can hear the neighbors), and there was no convertible bed in the main room. Plus, you are far away from Las Colinas Center without a car. Maintenance was poorly managed too: they closed the pool during the hottest weekend in March to fix a light, leaving it empty and dirty for three days. The general atmosphere was nice with weekly events, but overall, the experience didn't meet my expectations.

Worst apartment ever. I heard new management is good but they are worse than old one. We told them…read more our dispenser was not working. It has been a month and still they haven't repaired it. The apartment has cracks on the wall and rats are making holes on the walls (maybe due to decaying of wood or something). In last two months, we caught and threw more than 5 rats. Management is still quiet and doing nothing. They are having move-in special now. I would prefer another apartment if I were you.

I just want to take a moment not only commend you and your staff during these trying times but also…read moreexpress my sincere gratitude for all of your assistance and swiftness with a recent move in. This week, I had a situation where I needed to find an apartment for my mom within a three day time frame and Via was the first place I thought of for her. Donovan was so extremely helpful, professional and answered all emails/calls in such a timely manner that not only was she sent all necessary documents via email and the resident portal, she was able to get her lease signed and keys within two days! Even with the office having current restrictions, it was such a smooth process which really helped during a stressful time. A virtual tour and apartment map was also provided, which was also much appreciated and helpful so that she didn't blindly lease an apartment and was able to see that it was the perfect fit for her. I have been a resident at Via Las Colinas for three years, and this just experience solidified my confidence that this is such a great place to live! Thank you again for everything you did to make this such a smooth and positive experience! She loves her apartment and it has left a lasting impression for both my mom and myself.

My wife and I lived here for about 3.5 years and overall had a good experience during our stay. The…read moremaintenance team was great (they were quick to respond and easy to work with). The office staff was friendly, the location was a big plus, and the pricing felt fair for the area. Honestly, didn't have too much negative things to say throughout our time. That said, things took a very frustrating turn not too long after I moved out when we were emailed and charged $411 to replace the stovetop. That caught us completely off guard. The both of us were actually were extra careful throughout, especially since we saw reviews mentioning similar charges prior to us moving in. Yet, we believed the two of us would be extremely diligent and be able to avoid the bill. However, we still ended up with the bill, which was disappointing. We enjoyed our time here and really wanted to give them 5 stars, but the move-out experience definitely left a bit of a sour note. There are plenty of good options nearby when you're looking for your future home, so it's worth reading reviews to pick a spot that you won't regret. Good luck on the search!

Living at Creekwood Apartments on Pioneer Road in Irving, TX, has been an absolute nightmare. I…read morelived there for three years, and the experience was completely unsatisfactory. For starters, there was hardly ever any hot water. Multiple complaints to management went unresolved, leaving me to deal with cold showers most of the time. The dishwasher in my unit never worked--not once in three years! Despite submitting maintenance requests, nothing was ever fixed. It's clear that management has no interest in addressing basic maintenance issues or providing a decent living experience for their tenants. On top of that, the property feels completely unsafe. Packages were frequently stolen, cars were broken into, and I even heard of motorcycles being stolen right off the property. The lack of security is alarming. If you're considering moving here, I strongly urge you to think twice. Between the lack of basic utilities, unresponsive management, and the constant feeling of insecurity, this place is not worth it. Save yourself the headache and look elsewhere. Do yourself a huge favor and move to Las Colinas u will forever thank me. Entire different world on that side of town.

I reported my air conditioner not working and Jose was here first thing to fix it. You saved me…read more You are always so welcoming and friendly. You fixed it in a flash. I'm so thankful for you.

Well let me say this. 1st I stayed there in 1986. It was…read morehousing for Devry Institute of technology. And it was superb clean area was super nice. Now. I returned there in last November just to show my wife where I was during college... It definitely a shell of it former glory. Even the area said not great. Spent countless days and nights walking to 7-Eleven on corner to Kroger and to Irving mall which also had took turn from the worse . So sad that my great memories are deluded with seeing it now

I am asthmatic an I came from an apt that was burn dn due to smokers below. For the most part it's…read morebeen good living here but I have new neighbors that are smokers and I'm very uncomfortable with that more fearful cause there allowed to smoke any where they want but My main issue is the roaches I've been here going on 4yrs an have NEVER had roaches like I do an have had the last 6-8 months I've complained about the smoking an I've complained about the roaches an I feel that the only option for me as a long time tenant is to move to a different apartment and pay 300.00 transfer fee or deal cause no one seems to care so I'm getting that we have so many apts available now there just letting ANYONE move in an it bothers me that the roaches are so bad an worries me that I may wake up to a burning building because of the careless smokers.

Great community, lake side location, and awesome amenities…read more Front office staff is approachable, helpful, and timely. Danial and Jesus with maintenance are very fast. Averaging 2 hours total time from the opening of a service request to completion.

This place is managed by an incompetent, unsympathetic and un-empathetic Manager, Vanessa Boston…read more I had a problem with my car which was towed (in part due to my fault, not totally), but the response and handling of my issue was terrible. Not surprisingly that their corporate office would hire this type of "talent", when their own home office is totally unresponsive. I wrote a letter to Lisa Clark, President Apartment Operations and Chandler Wonderley CEO, which was never acknowledged or answered despite the claims on their website of "customer satisfaction is the bedrock of any succesful business.......we handle every resident interaction with unrivaled care and attention". Disappointing to say the least and a great job in false advertising from their corporate office.

Nancy Robbins was an absolute treat to work with! Not only…read morewas she efficient with her communication; she was thorough in her questioning and the utmost-educated in her field. If you are looking to find an apartment in the DFW area I highly recommend Nancy at J. Ellis Apartment Locators.

Fantastic customer service at Las Colinas Apartment Locators! I've used their services twice in…read morelast two years for moving, and everyone in the office in incredibly friendly and helpful. The staff are knowledgeable and professional and will direct you to exactly what you're looking for in a place to call home. Their service includes a free guide of the apts. you're interested in with all the specs, deposit amounts, etc. on the page, plus a map to the communities. A great free service for the hassle of moving.

We have been very pleased with our first four months at The Lexington at Valley Ranch. We moved…read morehere from out-of-state and had to do much of the final preparations via phone and email, and everything was taken care of easily and properly. The front office folks are very friendly and responsive to helping with receiving packages for us or responding to maintenance requests. The only issue we had so far was a dishwasher motor issue that was beyond their control, and they fixed it the same day we put the request in. The construction of the units is great, and noise from neighbors above, below, and around us has not been an issue as it can be with some newer units made of thin walls. The surrounding area is great and has all the amenities you could want without the feeling that you are in the middle of everything. The surrounding residential area is very safe and quiet. Overall, we are very happy with our decision to move here. We definitely feel that we get our money's worth.

No security. They collect money for paid parking and valet for trash. No tow signs up…read more Several times a month your trash is missed. The trash dumpster stays broken. People park in your paid spot and no one enforce the rule to make them move out of your spot. I've called the police they said these apartments are not on the list and no parking signs are up anywhere. I put all of this in writing to the office staff and nothing has been done. Mostly Middle East residence and there is dozens of people in the same apartments. They make the garage into a sleeping area. They park in handicap so the handicap has no where to park. They have one maintenance person that is EXCELLENT. His name is Eric. I've been here 3 years and they gone down. It's unbelievable that these apartments are so unkept in this area with the rent they charge. Don't look at the name Lexington. Very deceiving. Please come and see and asked the above questions before you rent here

Amazing Community and Incredible Location!…read more I've lived at Amli Grapevine for six months now, and I can confidently say it's perfect! The concierge and maintenance teams are not only incredibly friendly but also truly excellent at what they do. Work orders are always addressed within 24 hours, and they're constantly fostering a sense of community through fun activities and events (last month: beeswax candle making, this summer: Aloha cocktail party). Plus, they're so sweet to my dog, which means a lot to me! The amenities here are top-notch. From the private dog park (where the dog owners are amazing!) to the luxurious outdoor pool and chic indoor clubhouse pool table with multiple large-screen TVs for special occasions, everything is thoughtfully designed. The square footage for the price is unbeatable--I've looked across the country and haven't found anything else that compares. The location is absolutely incredible. Just two blocks away is the charming, vintage Main Street with its boutique shops and restaurants, plus the luxurious Hotel Vin and its adjoining food court right by the train station which turns into the Santa Clause Express during the holidays. We are the Christmas Capital of Texas after all. Right now we also have a temporary ice rink - and the year-round Golf Station where you can practice your swing. Lots of business travel? You can leave your car at home. Or it's only a quick 10-minute train or car ride to DFW Airport, making travel super convenient. On the other side of the apartments opposite main street, we have a beautiful (looks brand new) soccer field, library, recreation center, and conference center. Shopping options? Upscale stores in nearby Southlake to the left and outlet stores just 10 minutes to the right. And thoughtful extras: safe, secure parking with cameras, a full-size gym, multiple office spaces, and even a stylish, fully-equipped conference room for meetings. This place truly has it all--an unbeatable community, top-tier amenities, and the perfect location. If you're considering moving, don't wait. Grab an apartment here while you can--you won't regret it!

I've lived at AMLI Grapevine for over 4 years. It's always been great for maintenance response…read moretimes, and overall, the place is kept clean. However, compared to when I first moved in, there has been a noticeable decline. Management isn't as good as it was previously. We used to have monthly resident events, and now we are lucky if they are once a quarter, and it's always the same food and drinks. The management made some key mistakes that greatly impacted the resident experience. They got rid of most of the pool lounge cushions before ordering new ones, ordered the wrong ones, and now it is the end of June, and we haven't had pool cushions all summer. Management also does things like schedule a bug-spraying on a holiday weekend in the summer around the pool, which means the pool was closed on a Saturday in June. This seems like something that could have been handled on a weekday. As someone on the first floor, I also find it inconvenient that I pay more rent than the apartments above me, yet when they hired window cleaners for the exterior, they did not clean the first-floor windows. My windows haven't been cleaned in 4 years, so I had to do it myself with Windex and two rolls of paper towel (who owns a squeegee and bucket in a one-bedroom apartment. I still couldn't reach the top of some of the windows either, since I also don't keep a ladder in my one-bedroom apartment. The TVs in the club room no longer have sound, and they pay for fewer channels than previously, so now none of the residents hang out in there anymore. They also have a fireplace in the club room, but you can no longer turn it on. It seems that, given the higher-than-average rent in the area, we are not getting much less than we used to, and I no longer think it is worth the extra cost. I used to really say how much I loved living here, but I'm underwhelmed now.