Horrible place to go if you need care. Unfortunately there are few doctors taking new patients, so I'm stuck. I have been waiting three weeks to have them call my mail in pharmacy for preauthorization of my diabetes medication. That pharmacy has been calling them for over a month. Nothing. I have called their office and left text and left voice messages about this too. Still no pre authorization! It is NOT good to be out of diabetes medication for so long. I have also been waiting for a week to have a different prescription sent to my local pharmacy. Again. Not done, despite my reminder calls to their office. This is not the first time this has happened either. I think I'll be better off at an urgent care. read more

The M.D. that gave me my physical was very kind and welcoming. However, the older man that came in to speak to me after my physical made an inappropriate comment about me being from New York. He asked where I was from, and when I said New York, he said, "Oh. I'm sorry. Welcome to civilization." I found this extremely rude and disrespectful, especially in a medical environment where patients should feel safe and well-taken care of. I have no idea why this person thought he had the right to make a comment like that to a patient, but I will not be coming back here. read more

Are you sick? Do you need to get checked out or something like that? Well let me save you a lot of trouble... DO NOT GO TO Grand Strand Primary Care and Family Medicine! I was actually NOT WELCOMED BACK to my doctor's office today, after being a patient there for over 3 years... Apparently, I've unknowingly been violating some office policy for the last 3 years, I won't say which one, which has something to do with relating to a condition that I have, (and have ALWAYS had!) and this is something that they've actually talked about with me every single month when I go in to see them, so they've been more then well aware, right? But here's the thing and totally unrelated... I accidentally offended someone last month.... and I had no idea and even though I've tried to profusely apologize to them, they won't let me speak to them at all, and had already put it into the system yesterday that I was officially dropped from the office, and they were just letting me know when I came in today (aren't they so nice?). And immediately was told I was no longer welcomed, served with an official paper stating it, and told to leave. I asked if I had any say in anything that was happening or if there was anything I could do, but the order was already in, and they had no intention on listening to anything that was said today. This place has been a total nightmare. They've had me admitted to the hospital on 4 separate occasions for 4 separate problems, and every single one was a misdiagnosis on the office's part. I even underwent some severe surgery that literally did nothing. And they told me afterwards that oops, guess they must've been wrong! Like it was absolutely nothing I could go on for days about how each bad occurrence has gone, but I don't want to waste your time... And it's pretty much what everyone has experienced there, not just me If it were possible to give a lower rating then one star, I would. I've been going here for the last three years, and it's been one terrible experience after another. I understand that this is a training facility, and it's just a pit stop for practicing general physicians on their way to getting their certifications, and I understand that you shouldn't expect to see the same doctor for more then a few months, and I understand that you have to completely re-familiarize yourself with each new doctor, and I understand that this office doesn't have any capabilities of actually making an official diagnosis or prescribing any treatment, I understand ALL of this! And 3 years later, I've been admitted to the hospital 4 more times, had one completely unnecessary surgery, gone through misdiagnosis after misdiagnosis that have all been wrong, and been constantly referred to other doctors and specialists to actually receive any kind of direct care, diagnosis, or any kind of treatment.... and as of this point, it's all been for nothing, nothing has come of anything this office has provided. I've been asking for years now what I'm actually paying for (because they're ALL about overcharging!) and never found an answer. After talking to so many people around Myrtle Beach, everywhere I go... at the grocery store, at the salon, at the restaurants, at the hotels, anywhere in Myrtle Beach... they ALL say go to Tidelands! Anyone that I've talk to that's ever been even REMOTELY affiliated at all with this network... they have all had similar horror stories and agreed that this office and more importantly, the Grand Strand network that it belongs to, is completely broken down. There's no communication between offices, different doctors give you contradicting treatments, and this final incident was just the straw that broke the camels back for me. It's a very different and scary time that we live in now. I'm scared as much as anyone else is of COVID, more so because I have an immunodeficiency. I had questions and fears about my new treatment that this office had ordered, which involved going back to the hospital AGAIN, and when I tried to address them, my father and I both were not only disregarded, but actually insulted to our faces, I've been switched from doctor to doctor, and then randomly receive a letter that says I'm no longer welcome at the office? Due to a condition that I've had my entire life, and had the entire 3 years that I've been coming here, and that this office has been more then well aware of, and now is brought up out of no where to say I'm no longer welcome. As much as this was okay with me, I was already looking for another clinic after ANOTHER incident that had happened 1 month PRIOR to this one. Instead, this office jumps at the first chance it gets to get rid of any patient with a poor financial status. They're forced to accept any person financially struggling due to laws, but they work hard to weed those types of people out and will not deliver any care on their part, and they won't try to hide the extreme favoritism that shows in this office. read more

Dispite COVID-19 this office REQUIRES additional appointments in order to refill your medication?! It's a waste of time and financially unreasonable. read more

I am very glad I found this practice. Kevin Patel is my regular MD here but when I needed to see a doctor after being discharged from the hospital I was able to see another doctor as well as the attending the same day. They all really listen to what I have to say and ask the right questions to truly understand my issues. The front office is understanding and very helpful. In all, I feel "taken care of" and safe in my dealings with this practice. read more

Had a snafu. Doctor corrected it and was very patient with me. Thank you Dr Alwine.

Drs. seem to be good, but nothings forwarded up on. Took my mother in-law in to see the Dr. They wanted to refer her to see 5 specialist. We were told the other specialist would contact us. After a month and a half. Nothing. My husband went in around the same day and they called in test strips for his diabetes. They called in a 20 day supply. Our insurance company requires a 90 day supply. We would have had to pay $80.00 for them. So on Wednesday the 26th of September we went back for a follow up and explained to the Dr. we needed a 90 day supply for his strips, per insurance company request. We explained at our visit that my husband had to be on a flight to Memphis first thing Monday, October 1st at 4:30am and he needed the test strips. Nothing was called in to our pharmacy, Wednesday, Thursday, Friday, Saturday and on Sunday we had to go to Costco and purchase test strips, so he could test his blood sugar. As of today October 11th, THEY STILL HAVE NOT CALLED IN MY HUSBANDS TEST STRIPS. My mother in-law is almost out of her test strips, which the company that sends hers through the mail, faxed over a request to have a script so they could be filled. NOTHING YET!!. I asked for a referral to get my yearly mammogram that my insurance company requests every year ( that is covered fully, as preventive medicine) STILL HAS NOT BEEN DONE. This has been the WORSE experience EVER!!!. Would NOT refer ANYONE to this office. read more