The finished products exceeds my expectations. Every person that came to my home from demo to…read morecompletion was professional meaning they were there to perform a job and they stuck with it until it was completed. I love my new cabinets!!! The demo guys even kept my wiring for under cabinet fixtures so I could repurpose them which saves me money. They were also careful to break apart my old cabinets so I can use them in garage. The new cabinets are stunning! All the way to the ceiling as I had requested. Soft close drawers AND doors! What a surprise on the quality too. I highly recommend them Price was exactly as quoted Product and installation excellent Professional and clean

Price and the available countertop materials they have is worth checking out. We had our two…read morecountertops replaced, new sink and had the same countertop material (granite) put on the walls under the upper cabinets, they did a great job, everything fit perfectly. Very professional used laser measuring instruments that produce the layout of your kitchen and you could see it on their computer screen, all the measurements not what your new countertop would look like. It does that about a week without countertops on your cabinets but well worth the wait.

Just got our new countertop today. I'm blown away that I don't have one seam. It was like a goal…read morefor them to do it in one piece & they did. The company I used l5 yrs ago were so unprofessional & I had 2 seams. When they came to measure the owner made suggestions that we were so glad he did. Everyone in the company has been so nice & left our kitchen so clean. will definitely recommend them to anyone. Teresa Ligon-Ringgold

Great service, beautiful products- helpful, hard working employees. I had marble installed in my…read morekitchen and both the product and the craftsmanship are lovely. :)

Excellent partner in construction! In custom home design and construction, your partners are…read moreeverything. East Chattanooga Lumber has been a massive help to us. We very much enjoy working with them.

We are currently 3 1/2 years in our new construction home and have yet to receive four screens for…read moreour windows. I have called our sales guy, Mike Conrad, and can no longer get a response from him. I have emailed and called to speak to a manager only to be transferred to everyone but him. I would not recommend using East Chattanooga for build projects. The screens are just one of the issues we had with our order with this company. Our $3,000 wooden front door was ordered incorrectly, windows were missing from our order, and more.

A huge disappointment! We needed a new sink in our master bath and they quoted a ridiculous price…read moreto swap out the old for new, but we agreed to it due to us not being able to find an individual to do it. When the sink came in we called several times to schedule the job with each time the assuring us "someone would be in touch" no one ever called, and we finally found an individual to do the job for much less and did a fabulous job to boot.

Frank was very knowledgeable and helpful! Ethical, honest business. Would highly recommend!read more

I am writing this review due to the lack of communication and the unresolved reimbursement issue…read morewith Rustic Woodworx regarding my custom mudroom cabinetry, delivered on August 30. Upon delivery, the cabinets had visible paint damage through the shrink wrap, which was the only packaging used. The truck driver, Eric Wilhite, who was hired by Rustic Woodworx, helped open the wrap, inspect the damage, and arranged a video call with Randy Hamblen. During that call, Randy agreed that I should obtain bids from local painters and that Rustic would reimburse the repaint cost. After the call, I also sent Randy detailed photos of all paint-damaged areas. I received multiple quotes and informed Randy that the lowest bid was $800, which he approved. After the work was completed, I sent photos of the paint preparation, paint work, and the proof of payment to the painter to Randy on September 7. On September 12, Randy responded: "Good afternoon, did the painter provide any kind of detailed invoice? The insurance company is asking for one. Trying to get this expedited for you. Thank you for your patience." I provided the requested detailed invoice on September 15. Since then, I have reached out repeatedly--via text messages on Sept 20, Sept 27, Oct 9, Nov 17, and Nov 24--and left multiple voicemails, as he is not answering my phone calls. My wife also attempted to contact Janet Hamblen without success. We have not received a single reply from Rustic Woodworx since September 12. It has now been several months, and despite our efforts to resolve this matter patiently, Rustic Woodworx has not followed through on the agreed reimbursement or provided any update. I am disappointed by the lack of communication and accountability. I hope this review prompts the company to finally respond and resolve this outstanding issue.

I've been searching for the perfect cooler addition for my back deck, and Rustic Woodworx…read moreabsolutely delivered. The cooler they built is not only gorgeous to look at, it's functional and meticulously thought-out. I'd recommend working with this team 10 times over!