Purchased Calacatta Palermo Quartz countertops and full backsplash only because Marco had reassured me that if there was any issues that Rocky Tops Custom Countertops would fix the issue. That the work would be top quilty and professional. When the countertops were installed the caulking was not done correctly and some areas not done at all. I called Chris the installation manager about the issue but he refused to return my call. I had to take time off from work to go to Rocky Tops Custom Countertops about the issue. Even then I was not able to speak to Chris or any manager about the issue. When they came back to install the backsplash they brought the wrong backsplash to my house. Then when they did bring the right backsplash it was not what I had approved. It was missing an outlet cutout that I had called out on the slabsmith. I was reassured by Nayeli that the outlet was not missing and would be cutout. Now I'm stuck with a slab that I didn't approve. Went back to Rocky Tops Custom Countertops and asked to speak to a manager. Again I was denied the opportunity to speak to a manger about it. The missing outlet that the installer had to cut out because they didn't do it at the warehouse b Poor quality and not professional. read more

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Marco and Miranda were a great help and easy to work with. The installers were first rate and were very professional. Definitely pleased with the result. read more

My wife and I just remodeled our kitchen after 20 years. We looked high and low for the perfect countertops. Anneliz at Rocky Top was so amazing. She took her time showed every countertop she had. Amazing price insulation, and customer service! read more

Rocky Tops Custom Countertops - Our island. So beautiful! - Countertop Installation Near Me - Chattanooga, Tennessee

When it came time to upgrade our countertops we shopped around, but landed at Rocky Tops. Randall and the staff there were really friendly, knowledgeable, and generally great! No pressure sales. Great selection of countertop materials. Reasonably priced. And to (Rocky) top it off, installation planning and execution was flawless. We love, love, love our new countertops! read more

Rocky Tops Custom Countertops - Countertop Installation Near Me - Chattanooga, Tennessee

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Everything went well!!! Matt took great care of me. He was friendly, professional, and he brought in a couple of granite slabs that I love! They are installed, it the entire process went seamlessly! I highly recommend! read more

Rocky Tops did an amazing job with my kitchen countertops upgrade! It was my pleasure to work with this wonderful crew from the front desk lady, to my salesperson, to the installation crew! They were all amazing to work with, professional and knowledgeable! read more

Chastity helped walk us through all the options and made the whole experience a breeze. Thank you so much. We'll definitely be coming back for our next project. read more

Upon recommendations from my mother in law and aunt and uncle in law, my husband and I decided to check out Rocky Tops Countertops. From start to finish, they were outstanding! Our sales rep, Selena was so incredibly helpful! She walked us through the warehouse, even going back and forth with me as I made the difficult decision. Celina made sure that everything was taken care of and kept us in the loop during the whole process! When it came to installation, Greg and Hayden were the best! They were prompt and attended to every detail! They ensured that we were satisfied before they left. From start to finish, Rocky Tops Countertops has been nothing short of incredible! read more

Rocky Tops Custom Countertops - Colonial White granite countertops! Absolutely love! - Countertop Installation Near Me - Chattanooga, Tennessee

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Worst experience ever. I saw one other person experienced bait and switch techniques, refusal to answer questions, and generally a bad attitude. I cancelled because I won't spend 10,000 on quartz countertops and be treated with such rudeness. I saw one other person had the same experience I did with an outburst from Matt, the salesperson. I am so glad I was in a position to cancel with no financial issues except for the 350.00 for the template. Think twice, maybe more. read more

Great job by installers Greg, Josh and Matt!! Quick efficient and detail oriented . No mess left behind. read more

Rocky Tops Custom Countertops - Replaced current top with lighter color - Countertop Installation Near Me - Chattanooga, Tennessee

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The Rocky Tops crew did a good install job considering the un level floor on which my cabinets sat. There were some small un calculated areas that should have been seen before installation. Two things: NEVER let anyone cut granite in your house without the device made to connect to the saw the collects the massive amount of white dust! As the result of not using the right equipment and not sealing my kitchen off it took me three weeks to clean all I could see on surfaces then hire someone to get to fabric,baseboards, blinds, shades and windows. Warning two. Tell your install crew not to put any cans, brushes or rags on your furniture. One of the installers left a rag soaked in a caustic material on my antique ponderosa pine table, causing it to cloud into the wood. The table top had to be completely refinished. My Rocky Tops agreed to pay for that but since the job in April, keeps telling me the "woman who writes the checks" hasn't. I paid for the refinishing in hope that the woman who writes checks would come across the payment due to the customer subjected to carelessness causing damage. These were nice people to deal with and they accommodated me by finding a granite that matched my budget. They just need to be more aware of what they are doing while in someone's home and stand behind their word Now, no one wants to return my call read more

I found the most beautiful and affordable quartzite countertops at Rocky Tops. They were installed a couple of days ago, along with my new sink, and I could not be more thrilled. Jasmine was easy to work with, and the installers were courteous and stayed masked, despite the heat. I really appreciated that. read more

Rocky Tops Custom Countertops - Green-veined quartzite countertop - Countertop Installation Near Me - Chattanooga, Tennessee

In 2018 we purchased a granite outdoor countertop from Rocky Tops. The countertop was installed quickly, started to droop in one area where there is the most amount of overhang, and then proceeded to crack. This was quite surprising to us as we have never experienced this kind of performance failure with a solid surface product made of rock. We contacted Rocky Tops to make them aware of the problem and they sent someone over to inject epoxy into the initial crack. Subsequent to this, the countertop continues to droop and additional cracks are continuing to develop - there is a defined area that is well on its way to calving off from the slab. We have repeatedly contacted Rocky Tops as well as sent over pictures so that we could work together with them to correct this obvious product failing, but they will not return our calls or emails to address this matter. read more

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Great experience in dealing with this company. Professional with attention to detail. They followed through with their commitment to quality and satisfaction. read more

We were sold a top of the line product being as stain and heat resistant. It is not. They came out and resealed it and we have resealed it twice since. It stains horribly and I am constantly vigilant now when anything is being cooked or opened. If I open a can, the surface will scratch, I have cup rings and numerous spots that remain. I have asked for a full refund as my counter is set with my new tile backsplash. 5K for a beat up counter. What happened to my life time guarantee! They no longer response to my inquiries. They seem to only get 5 stars if there were no issues. They fail when things go wrong. read more

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Great selection of slabs, price and service is top of the line!!! Very pleased with our beautiful countertops

We recently had our countertop in our kitchen replaced by Rocky Tops. The sales person, Celina, was wonderful. There was absolutely no pressure. The installers, Greg and Josh, were fabulous. They were extremely professional and the countertop was perfect. They did not leave a mess and they were very pleasant to work with. I cannot say enough good things about this whole experience. read more

we had a new countertop installed by this vendor in May 2019. there were a couple of issues with the install since then. The sealer used on the countertop stained the new stainless sink, Rock Tops ignored the issue and nothing was done with it. I paid them all but $295 of the balance owed by check and would have paid the balance if the damaged was rectified. Second the seam on the sink portion came apart and again a call to this establishment on 6/28/19. No response as to their intentions to repair. So today 3/30/19 I look at my checking account and the $295 was charged to my debit card without my authorization. This is not the way to do business. I would not recommend this company. My countertop cost me over $4K!!! BAD BUSINESS!!!!! read more

This is the place if you want high quality counter tops. Scott and his team installed granite in our home 2 years ago and we could not be happier. We are planning an outdoor kitchen soon and this is the place we are going to call. read more

My wife and I recently purchased some gorgeous granite (red rainforest). The entire team was very professional and so easy to work with. Jennifer, our initial contact, was very helpful, as was Sarah. "Marcelo", who did the initial measurements, was very efficient and very knowledgeable. The installers, Alberto and Josh, were very skilled in doing the tear out of our existing countertops. They made the new install look easy but it's definitely a skill. They didn't rush and the job looked fantastic. They cleaned up after they left and you couldn't even tell they were here. I would recommend them without hesitation and will tell anyone who's in the market for granite from a truly outstanding company. read more