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    Granite Mountain Health

    1.0 (1 review)
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    1 year ago

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    Optima Medical - Prescott

    Optima Medical - Prescott

    1.9(31 reviews)
    1.2 mi

    In the last several years...they have had their ups and downs...front office was touch n go, the…read moreturnover, who knows. Seems solid now though. Texting with front office staff for appts and refill requests is much better than it was ...and the Med techs have always been really sweet and friendly. I originally saw PA Theresiamo Anthony (lol, spelling) Ive really missed her! We connected, I felt heard and validated. Others ive seen since have been professional. But, Ive felt super-misunderstood and invalidated pretty regularly. Maybe Ive just outgrown the whole-sitch. No hard feelings, just time to move forward. I wish everyone there well.

    Our family has had a very disappointing experience with this office, and I feel it's important to…read morewarn others. My dad is declining rapidly and we have been trying to get help, but the care here has been unacceptable. His wife has called countless times trying to reach the doctor, and no one ever calls back. There is no email or digital communication available, everything requires making an appointment and physically coming in. Today we showed up for what we thought was an appointment, only to find it had been "forgotten" and was just for bloodwork. When we explained we urgently needed counsel, the PA said she didn't have time to return patient calls. That is not an acceptable excuse, if the workload is too heavy, it needs to be addressed by management, not pushed onto patients who are desperate for care. To make matters worse, the PA raised her voice at us when we pressed for help. This unprofessional escalation led to raised voices on both sides and even a threat to call the police, all because we were simply advocating for my dad's care. That is completely unacceptable behavior from a healthcare professional. This lack of communication, professionalism, and support is unsafe and deeply frustrating. Patients should never feel abandoned or treated with hostility by their care team, especially when health is declining and time is critical. If this office cannot handle their patient load, then they are doing harm by continuing to accept patients. We will be reporting this incident.

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    Granite Mountain Health - urgent_care - Updated August 2026

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