Brought an acoustic guitar to this repair shop when it was in Boston near Berkley. The guitar I…read morewanted repaired had developed cracks from the soundhole through the lower bought and binding. After nearly two weeks I had to call to see if my guitar was ready. After the repair the guitar looked just like it did before I brought it in for repair. The cracks were not fixed. All he did was glue wood stock blocks to the underside for $280. My guitar was still under warranty from Gibson. I contacted them and they made mention of a shoddy repair. Fortunately this repair shop was an authorized repair shop by Gibson. Gibson replaced my guitar with a brand new one of the same model with hang tags still on it and Gibson factory polished and plecked. Thank you Gibson. Booo to this so called repair shop. BEWARE !!!

Peter diagnosed the issue with my new Martin immediately, plus some other setup issues. Worked…read morewith Martin to get the warranty work paid for. Newburyport is a bit of a drive, but I am satisfied with the work.

Seth, Nick, and the rest of the gang at the Music Techs are great. I would not trust my two Martin…read moreacoustic guitars with anyone else. They also did a great job with my strat repair, perfectly fixing a deep gash in the neck. One block from Manchester (NH) Music mill - it's the best place to get guitar set-ups, repairs, and maintenance advice.

It's a gamble with which Tech does your work…read more Seth the owner always does great work. I've been a customer for over five years If another tech does the work I'm usually having to bring the guitar back to compensate for the other techs work and asking for Seth to do the work Two months ago Brought in my J 200. Gibson , 2003 year of manufacture I picked up the guitar. Brought it home Instantly knew the set up was off and the tone was dead. Playability was off I Brought the Gibson back for Seth to inspect., to discuss why the tone was dead , playability was off, Seth noted aspects of the set up that should have been done and was missed by the tech that did the original work/ set up Seth acknowledging the set up by the tech was not right, agreed to complete the second set up himself on the J 200 Seth knew I was not happy with the set up , Seth noting there was certain aspects of the set up that was not correct, I was charged and paid the full price for the faulty set up. No refund of my money offered for the flawed original set up So. Now I'm getting a second set up done by Seth to fix / complete aspects of the original set up that was off on the J 200 I go to pick up my guitar after the second set that was done by Seth. I'm charged full amount for the second setup on my j 200.in addition to already paying full for the faulty first set up I figured with my initial set up Seth seeing and verifying there were aspects of the original set up that was not correct, I would not be charged for the correction set up , Nope. I was charged for the second set as well as the faulty initial set up I figured I might not be charged for the second set up due to the tech not getting it correct the first time and changing out my saddle without asking Nope. I was charged full cost for the second set up. Ok. It sounded great and was set up perfect Then I noticed on the work order for my second set up on the same guitar, invoice an additional 15 dollar charge for a service other than a regular set up that was added on in addition being charged twice for what should have been one set up, I was now being charged for a service other than a set up No buggy under a usual circumstance But with paying full price for the original flawed set up, then paying full price again for Seth to fix the original flawed set up, I was taken aback by the liberty of charging / tacking on extra for something that was not part of a set up and was not asked to be worked on Side note: when I went to play my guitar when I picked it up the second time, The reception gentlemen would not turn down the music that was playing through the speakers in the front shop where I was trying to play and hear my guitar that had just been set up, I needed to see if the set up was to my liking The reception gentlemen knew I was trying to hear my acoustic guitar as I tested out the set up on my Gibson. It was obvious I was trying to hear an acoustic guitar over the loud music. The gentlemen was totally disconnected and couldn't or wouldn't see I needed quieter volume to hear my acoustic The music playing in the shop was particularly loud on that day I questioned Seth on being charged full price for the second setup based on botched first set up and why I was charged an additional 15 dollars for an item of repair that was not part of a set up, Seth went into super defensive mode, Elevated aggravated voice and body language I stated my case as outlined above. He didn't want to hear my point of view I outlined how I was being charged full price for the flawed first set up Outlined I had to pay full price for a second set up on the j 200 because the initial set up was not correct Outlined how work was done in addition to my requested set up I let Seth know I didn't think I should be charged twice to pay for the first set up that was not correct As well as being charged extra for work on my guitar that wasn't requested and unrelated to a set up None of my points listed above were agreed to by Seth and he was aggravated by my questioning the charges The loud music cranking and no consideration of my self trying to okay my acoustic was another aggregator Bad experience on this date. I was really surprised after years of business I did at this shop I was treated this way As was mentioned in another review. When you bring your instrument th the music techs, just don't let any random tech work on the guitar. Find tech there that does good work and request that tech each time you bring in your instrument Too many times had I had to bring back an instrument when a tech other than Seth did the work Unfortunately this happened. I should have listened to my own advice and requested Seth to do the original set up and not take the chance of another tech working on my guitar Seth does great work. I would ask for him if you're getting work done on your acoustic.

I've wanted a Mann Made wraparound bridge for longer than I care to admit. Never met him, spoke…read morewith him by phone briefly only once years ago. John was always available to answer questions, and his email response time was same day. The bridge arrived today and is everything I had hoped for and more. Absolutely beautiful work, and without going into detail, John had to do something extra on this to make it work. In short, he's a stand up guy, and delivers what he promises. Whether you're looking for one of his custom parts to upgrade or considering buying a PRS from John (he has a long and positive history with Paul Reed Smith personally), do not hesitate. Thanks, John...I'll be back.

"Sorry you feel that way" -- John Mann…read more Update: John made a comment on my Google review (screenshots below). He has also chosen to comment on my Yelp review and referred to me as a "vindictive, angry young man" rather than answer the actual concerns I had raised. I saw they had a listing for a used retail display rack on Facebook. I expressed my interest and explicitly stated that I was on my way and that I would be able to provide an accurate ETA soon enough. I live in Maine and traveled an hour and thirty minutes away. I was 20 minutes away and ready to send my ETA, but before I could, I received a message that the rack had been sold. I was not told or informed that anyone else was interested or on their way to pick it up. I contacted John Mann with the hopes that he might understand the situation and provide any type of apology or explanation for the inconvenience. I was frustrated by the situation but hoped it was a misunderstanding and was willing to give John the benefit of the doubt, that he didn't know I was on my way. Instead, he says: "Sorry you feel that way." He never told me at the time that it was an old listing posted by mistake. He only offered that explanation after the reviews were public. He had the opportunity to clear up any miscommunication privately; however, he chose not to do so. Had he apologized for the inconvenience at the time, when I stated how the situation made me feel, I likely would have let the situation go. Instead, he took no accountability for his mistake, ignored my actual criticism of him, and shifted the blame onto me for no reason other than to save face.

What a great place and the best service! Located in downtown Methuen and couldn't be easier to find!read more

Lessons from top educators . Service and set ups are on point and inexpensive. Jack has a great…read morerange of used equipment that is always changing . I check in often and always leave with a smile and something . Great value

Pat has closed his shop and retired. A loss for all guitarists, as he is the best tech anywhere.read more

I have driven hundreds of miles each year for 20 years just to have Pat DiBurro tune up, and work…read morehis magic on my Taylor guitars. Pat is a MASTER LUTHIER and even nicer person. Thank you, Pat.

Amazing. A true musicians resource. Everyone is helpful k owed able and friendly. Any musician at…read moreany level will be pleased with the service and care they will receive here.

I bought an instrument from them on Reverb…read more I even agreed to buy a used gig bag they had on their site for $20, since the electric sitar that I purchased didn't have one The next morning, an hour before the store opens, "Paul" tells me to hold off on buying the gig bags because they can't find the instrument that I bought! He suggested I put in for a refund. I was not going to be the one to break the deal and I told him I was not interested in a refund, I wanted the instrument they sold me and was bought and paid for. A short time later, Paul tells me they looked all over and can't find it and sent me a refund anyway. They had the instrument when they took pictures of it and posted it on a Reverb two months prior! It was an oddball Electric Sitar/Guitar Did they think it might be rare or a prototype? Did someone offer them more money? Did they keep it for themselves? Did an employee steal it? I asked them to check with all of their employees and any surveillance footage, sales records, etc. If I had a music store and an instrument was missing, I would be raising heck! Especially something already sold, bought and paid for by a customer! I will never deal with this place again and I hope that no one does. Do so at your own risk!

The store has nothing but positive vibes !! Gary is a super nice guy and extremely knowledgeable…read more He has some beautiful guitars in all price ranges. These are the stores players need to support. I was very happy to have found it and stopped in.

Great company. Bought my first guitar to teach myself there. I bought a Yamaha JR2. Very good…read morebusiness, much better than the big box store GC.

Taylor and Paul were a pleasure to deal with. He diagnosed the problem quickly and rush ordered the…read morerequired part. All costs were discussed up front, no surprises. He went above and beyond doing some extra things, just as a courtesy. Not just professional, but very kind as well. I would recommend them without hesitation.

Quick with response! Reasonably priced! And had my fridge working quickly! Even had a loaner part…read moreto keep my fridge working until my part came in! Would definitely recommend and will use again with any appliance repair