First, I find out that you cannot use your "rebate" for online orders which is terrible; then I…read moreplace an order and there is a processing fee which again is ridiculous; then I send aninquiry as to what happens if I dont pick up an order and the person just cancels it and still keeps the processing fee Terrible customer service......

I purchased countertop material and a kitchen sink from Menards West Wichita, Ks. I used as an…read moreinstaller referenced and displayed at that store of and by a Jarom Reeves, dba JRConstruction. After he quit working at my residence, I tried on multiple occasions in contacting him for a receipt of the work he had done and answers to issues I had regarding his installation work, he was not responding. I also approached the Menards store in person on multiple trips since they still were in contact with him and continued and continue to display him as a referenced installer in their cabinet/appliance department (as of July 30, 2025). Finally, I received an email from that Menards store claiming 'you (implying me) made racist statements.... that we wasn't responding to you due to this' (Menards use of improper English noted). This was a general statement of claims of 'racist statements' on the Menards electronic domain (email), and by a Menards employee apparently on their time clock at the time of the dissemination of that email. I immediately, the next day, asked them in detail what exactly I said were 'racist statements'? I have also asked their corporate office in Wisconsin specifically in detail what I said were these statements. As of today, there has been no response to my request of the accused claims against me. On July 30, 2025, I went to that Menards store to ask in person, the manager of what in 'detail' I said were 'racist statements'. The acting manager at that time was a 'Darrell' , as Justin Wetter (the current manager) was apparently not there. 'Darrell' used the same excuse that Wetter made in his email to me, that it was made by a person no longer at Menards. 'Darrell' said he would have to end the conversation, that it was a legal issue. He wrote down my email and phone number. Either he did not pursue (probably not surprisingly, as indicated by his demeanor to me) or their legal department is refusing to reply, as I have not received the requested detail to date of what I was accused of making. Since Menards still has (as of July 30, 2025) a business relationship (i.e. has him displayed as a reference installer in their cabinet/appliance area) with Reeves (dba JR Construction Co), it is presumed they are currently in contact with him (as the email indicated he is presumed to have been the one making the general claim that I made racist statements). And, Menards is/was an accomplice by delaying the response/no response to me, as they indicated in their email (in the attached) 'that we wasn't responding to you due to this' . Their reasoning for no reply for my request of the detail of racist statements they claimed I made is that the manager that initiated that email is no longer with Menards. Regardless of which Menards employee spread claims accusing me of making racist statements, it was a Menards employee, not on his or her personal time. The burden is on Menards to produce the detail I am requesting as they initiated this general claim of me making 'racist statements', otherwise Menards is making (via that email to me) false claims that is defamatory towards me. It is also important to note I took the installer, Jarom Reeves (dba JR Construction) to Sedgwick County, KS small claims court in January 2025 regarding his defective installation work. I was awarded a summary judgement against Reeves. The judgement became delinquent. I had to seek garnishment, it was paid I am presuming by him and not received by me until June 2025. I write this with regret, as I had put trust in Menards and their business relationship(s) in spending my hard earned money. I now will only visit them and buy only their sale items (minimal margins, if any). I hope other members of the public will take heed to my disappointment and not be victims of disrespect and defamatory treatment by this Menards store and now as evidenced by no response from their corporate legal department, Menards in general.

Great group of guys here extremely helpful and they're extremely dog friendly which is a big plus…read morefor me met them for the first time this morning and have called back already asking questions and every time they've been 100% helpful I highly recommend a place like this

Although the installation teams have been wonderful, the whole process working with Star Lumber has…read moreleft a bad taste in my mouth. My husband and I have been working to get our basement finished in preparation for our new baby. Since Star Lumber did our upstairs (prior to us moving in) we figured we would use them again for continuity's sake. The quality, look, and feel of everything is high quality. However, working with them has been extremely trying. To start off, if you do a renovation, you have to go to 4 different departments to pick out everything. The departments do not communicate with one another at all and you end up telling everyone the same thing over and over again. This also causes problems with coordinating and facilitating installation. We ordered everything in January, but weren't finished with regular installation things until April. The only reason we got done as fast as we did was my semi-weekly phone call asking them how things were progressing and when we could proceed with installation. They were very unresponsive which felt unprofessional and made it hard to get the ball rolling. Although we asked for phone calls prior to people showing up (ie the 30 minute call ahead before the appointment), we had to ask for those calls many times and even still didn't get any communication. One day the countertop team came to install the countertops (not the day they were scheduled) and we were trying to run home from work and missed them. They did our carpet and doors, but the doors don't fit post carpet, even though they did the measuring of the doors and trim and everything.

Rating is purely for the staff on the floor, this time the "door department" or whatever…read more (Installers used thru Star have been excellent on past projects). This time we were shopping for a door. Apparently, this is too much to ask for as employees scattered like roaches to hide when we were obviously looking for assistance. One employee was obviously inebriated, or still loaded from the night before, or just permanently stupid. Made two trips back and forth and it was somewhat hilarious and mildly infuriating watching the C-level acting job these sorry, pathetic employees did pretending to be busy. I ended up going elsewhere to a business that doesn't have employees that part like the Red Sea on the chance a customer will ask a question or make a purchase. My bad, Star, it won't happen again. * STAR is questioning the validity of this review, and is doing far more work with regards to this review than my in-store visit. So I will double down with more detail. It was the week of Thanksgiving, Monday or Tuesday. 1pm or so. The first employee saw me come in and was fixated on a spot on the wall. I then proceeded down the main aisle and saw an employee discussing something with a customer. Okay, he's busy, no problem. Older guy. Then I saw is conversation was with another employee. Once I passed by them they broke up and went to hide (assuming). An older, middle aged, somewhat haggard woman was next as she scurried from her desk quickly to go look closely at one of the display doors until I was safely out of range. I had the business card of a person (I've long since thrown it away, don't remember the name) that my wife dealt with the prior week - after going thru this same, tired routine of trying to lasso an employee a week or two before. Finally, I headed back towards the front and asked the a) hung over b) still drunk or c) stupid guy if So and So was working. He was now fixated on something out the front window, 180 degrees away from me. "He's at lunch" and then "Sometimes he comes back on time". That was it. Done. Why ask anything else or even try at that point.

I pretty like this store! I went there and bought stuff for many years. However, recently the staff…read morethere are very rude and racist. Especially, the staffs inside the store are lazy and not helpfu!

Always like going in and dimming around to see what I can't live with out. They have a ton of stuff…read morefor the garage guy. Take a trip and see what they have to offer. You won't regret it.

absolutely dumbfounded! Went here for a few simple things and I asked customer service for a little…read morehelp since im new to the area and I was met with the most disrespectful attitude. If it wasn't a girl with a nasty attitude and it was a guy better believe I would've dragged him out of the store. And as for the girl she's lucky my partner didn't grab her, if you're going to get snotty watch who you do it to because there's someone that'll snatch that attitude real quick. What a joke of a company and what a joke of a store.

Absolutely rude! My partner went in and asked for help and was told they didn't have the things…read more.. that my partner then found on their own! My partner stated employees literally ran off from him asking for help. He will never return he states and its close and convenient!! Horrible horrible service

About 2 years ago, my Husband and I were relocating from NW Missouri to Wichita, KS. We decided to…read moreleave behind our Refrigerator and Freezer and purchase new ones. We ordered them over the telephone for DELIVERY on a weekend that we would be at our newly acquired home. We were still painting and cleaning carpets, etc and Menards showed up on a Saturday afternoon with our purchases. Really nice Young Men delivered them and we were happy. And since then, all of our lighting fixtures and our Security Doors were purchased from Menards. We also acquired our Roofing Materials from Menards and USED one of their Suggested Contractors and also their Vinyl Siding Products (but used a Contractor recommended by our Realtor). I like Menards very much and always check here first for anything that I need. Oh, and I purchased some vinyl flooring for my Daughter's home here. Very nice, very helpful employees!! You know, I will be back. . . . . . . . . . . . .

I sometimes my support dog in store (she is a toy Aussie 18lbs). Normally the employees just love…read moreit! Today I was hunted down by an employee Darrell and was told my dog had tinkled on the concrete at the other end of the store. I thought this was ridiculous and asked him to please take me to the crime scene so I may clean it up. Also told me that another employee said I watched it happen, that's a big lie. I should have taken a picture of this little 6 inch wet spot. So while leaving the store I approached the manager Dumb-Dustin his stupid comment was that I should know when my dog was going to tinkle as he does with his dog, goodbye Menards! Thankfully Lowes and Home Depot have great employees and are nearby.