They put bills on your credit score with bureaus with no contacting of the person who's supposed to pay, and then when you call and try to explain you don't have an account number they talk over you and tell you you need an account number when you're trying to explain that you don't have one. Not a single word can be spoken to their "representatives" without them calling you rude and threatening your credit score. Absolutely abhorrent company and are nothing but willing to be rude, disrespectful, and crass on the phone while not letting customers speak. Do your absolute best to AVOID this company as much as possible. They're bullies with superiority complexes and will not let you pay your bill so they can keep getting money. AVOID. read more

Being an adult isn't as fun as you thought it would be as a kid. Sure, you get to stay up late, eat what you want, etc. but you also have to deal with medical bills, and worse yet, having them sent to debt collectors (which I suppose would be the natural transition of things, IF the debt was valid, which it was not). I had a preventative service back in spring of 2020, and I've been to this medical center the year prior, so this was nothing new for me. I did receive my results in the mail which was fine, but then I also received an EOB with a $200 charge for 'Imaging Center'. I never had one of these in previous years, so I called up my health insurance about it, in addition to the billing department at the medical center. Both places declared this to be incorrect, and I took notes on whom I spoke to, when, etc. However, later in the year (December to be exact), I get a 'bill' from this 'Grant & Weber' whom I never heard of before, claiming I owe $200+ (of course, interest was added on) so I called my insurance AGAIN, and I had a great guy put me on hold, resolving what I needed. I received an updated EOB with the same claim # stating it was resolved and I had a $0 balance. This EOB arrived in January of this year, 2021. In February however, I receive ANOTHER notice from G&W, with higher interest since it was obviously a couple months since their prior notice. Now I know from common sense NOT to call these people; they don't care about your situation, they just want your payment, and I hate to admit it but in their defense, they probably have heard every excuse in the book from scammers. When you are actually in the right though, this makes for a most frustrating experience. Cut to July, I get a phone call from a man named 'J. Dawson' STILL asking about this debt. Exasperated, I reach out to my insurance and the rep called G&W on my behalf. I was put on a three-way call and 'J. Dawson' came across as smarmy which I expected, but said he would contact Cedars and I was to call him back the following week which I was not looking forward to. Of course, I called, left a message, and have yet to hear back. It's now September. So, do you still want to be a grown up? read more

So this collection agency is extremely unprofessional. I paid my $86 dollar collection in November 2021 and it just appears that they now show up in February 2022 as a collection under my credit score. I have been calling their office to speak to Luis Mata specifically and he never answers or returns my calls. I tried getting a hold of the collection manager Steve Price and no outreach from him as well. I am trying to buy my first home towards end of the year and I am clearing my credit. They need to fix this since I paid my dues last year and this falls on their end not mine. Luis Mata was easy to contact to receive my payment but now he is all of a sudden off early or unavailable... This is a shady company and shitty workers. read more

Eric Hart is awesome. Plain and simple. I had an account with a hospital that was mistakenly sent to collections. After pestering the hospital for 6 months to contact the collections agency, they finally did. I received a call from Eric Hart at Grant & Weber letting me know that he has directed the credit bureaus to remove the derogatory information from my credit report. I requested a letter stating this information, as I prefer to have everything in writing in case something goes wrong, and he sent it to me immediately. It had been over 2 months since the account was supposed to be removed from my credit report, and my credit report was still showing that a collection was filed. The account was supposed to be removed within 30 days. I called Eric and explained what happened and asked him what I should do. He told me that he did instruct the credit bureaus to remove my account, but they are behind due to the pandemic. He instructed me to file a dispute and even leave his name in the comments. The account was removed from my credit report within TWO DAYS. I am over the moon. As someone in their early 20s looking to rent an apartment and buy a car in the near future, having a not-so-great credit score (through no fault of my own) was really affecting the ease of making these changes/purchases. I cannot thank Eric Hart enough. He is the only one in this whole process who has actually helped me in an extremely prompt manner. He is kind, genuine, honest, and truly cares that your problem is taken care of quickly. THANK YOU, ERIC! read more

Got the runaround by them, for weeks. Leaving messages, sending emails, and no one ever returning my calls; no letters in the mail, not even a reply to my emails. Finally got ahold of a human being today and told her this is ridiculous, have you even been getting my emails? She tells me they HAVE been getting my emails, but never replied to me... Oh, and this runaround was me repeatedly telling them I WANT to pay my bill. I'm in the process of buying a house and need my credit spotless. I've never been sent to collections and the bill itself was a mistake by my employer due to a computer system issue. Reading the other reviews on here, it's clear they get the bill and sit on it till they can charge you a fee for being in collections for "x" amount of time. This is just low. I hope justice finds it's way to them. Also, as an employer I would not hire this collection agency. You want to get paid on time? Find a different collections agency. This one will just sit on the bill so they can make a few extra bucks which means you don't get paid for months. Also, you now have a pissed off customer who is not going to return for future services and who is going to get the message out to avoid your business. Think about that. Also, I highly recommend Credit Karma. They were the only ones who reached out to me to and let me know I was in collections. read more

Well here I am writing a review for collections. Not a fan of the healthcare provider that some how I seemed to have owed money even though I had a copayment and no deductible but again here we are As soon as I saw this charge appear on my credit report I immediately called the office. Took some time to get in touch with a live person but today was my lucky day. I was able to get connected with Sharon J who was very welcoming and not condescending or rude as most collection representatives are. She quickly looked up my information and was gracious in taking my money. I mean who really leaves a collections experience feeling like a valued person. Let's be real no one but Sharon was able to make the process of paying my debt quick and easy . Should have more Sharon's in the world would make it a happier place . Thanks for helping me take care of my debt - hope to not talk to you about debt again . :) Kristol read more

These people are the worst to deal with. We had an unpaid $35.00 bill from a radiology department in the Conejo Valley. We were never there and we never received a bill. When refinancing our HELOC in 2020, my wife's FICO was low, (690), but we didn't know why. Grant & Weber was listed as the collector. We called them and paid them $115 dollars to get the bill removed from our credit report. They said that they would remove it. Today, in 2022 we applied for an RV loan. My wife's credit was still under 690. They didn't remove it. They lied to us in 2020 and as of today, 3/24/2022, it is still not removed. The credit companies told me that only Grant and Weber can remove it. Grant & Weber said that only the credit companies can remove it. Grant & Weber blows! read more

Look, they ARE a debt collection company after all... BUT.... I have dealt with them a number of times now due to the single worst medical services provider I've dealt with. read more

Called today to resolve a medical debt that I had for an outpatient surgery that my medical insurance didn't cover and got to speak with Tony Diaz. Reading some of these reviews, I was sort of expecting some sort of rough, slick back haired mobster type to pick up the phone, but instead I got a really kind gentleman to speak to me over the phone. I was able to discuss my options and was able to pay my debt in full. Tony was willing to work with me on behalf of the original creditor and I was taken aback by his kindness especially juxtaposed to the reviews left on here about him. At the end of the day, we're all just people trying to help others, and we could very well be in opposite shoes some day. So I really appreciated my experience talking and problem solving this account and closing it, and moving on with my life. God bless and take care! -Joseph read more

Just got off the phone with someone called Bernice Hernandez who was most gracioius and helpful regarding payment for some medical image work I had and had forgotten to pay. Rarely do you connect with kind and nice people at these places. Well done. read more

Sharon J. was pleasant and friendly to deal with. Paid my balance in full that I didn't realize I had from a past medical visit. Was done completing my transaction within minutes. read more

No one should be treated as badly as this company treats people !!!!!! I'm going to file a complaint at better business bureau as well as consumer People go through hard time in life , and even if their job is to collect debt , they should approach with an attitude to help people , certainly not to Put down or YELL !!!! Especially when a customer calls them to pay. I had Good samanritan hospial MRI bill unpaid , A spine doctor failed to follow up after she sent me to do MRI. A complete waste . While trying to ressolve the issue , I lost my job and had to move to a different place . The hopsital by mistake sent my acccount to Two different collection agencies , one was Grant and Weber . Here I am unsure who to pay to. After a couple of struggling , I finally got back on my feet , tried to reach out to them to ressolve it . Eric at Grant and Weber yelled and simply refused to listen to what is going on with my account , whereas the other agency advised to contact Grant wnd Weber, asked them to cooperate to confirm they hold duplicate bills.E Eric Yelled that I tried to dispute their report on credit bureau , who wouldn't when I have to pay same bill twice ????????? I will be filing complaints at better business bureau as well for him mistreating customers , He should be fired !!!!!!!!! read more

If you're looking for a "collection angel" who treats you with respect and allows you to explain the circumstances that led you to G&B, then Sabrina is your person! Always ask for her and she will treat you fairly and help you out as much as she can. I was so impressed with her professionalism that we may need to invite her to Thanksgiving in our new house! From the bottom of our hearts, thank you Sabrina! read more

It's bound to happen after 20 years of credit: You miss a payment accidentally, move out of state, or just forget about a bill. In our case, we moved out of state and never received a final bill from a hospital. Once Sabrina at Grant and Weber was involved, and given this was the only collection we ever had to deal with in two decades, she helped and went out of her way to coach us to make sure we didn't have a negative impact to our credit. Just know, if you want to fight or refuse to pay a legitimate bill, you will have a completely different experience. read more

This is hands down the WORST, most UNPROFESSIONAL debt collections agency. Most debt collectors are happy to take any money from you, or negotiate down in some form. I have a huge medical bill that is greatly affecting my credit score and i am in the position now where I can focus on changing that. I called in spoke to a man explaining this & he hung up on me! ( beginning of the call as well he doesn't state his name either??) Then called in asking to speak to a "supervisor " Tony Diaz who was more of prick( who at the beginning of the call I had to ask for his name))! . I definitely will be reporting this company to the BBB and whoever else listen to more details of my experience. It's wrong to belittle, hang up, over talk over a customer period. I work in customer service- you just don't do that. If your a decent human being you treat people with respect. read more

Contacted this company when I became aware of a medical bill that was 6 years overdue. Had the wrong address and contact information. When I first called I was connected with Sharon Jackson & Eric Hart. Both of them were extremely rude, discourteous and were constantly talking over me. Throughout my life of dealing with agents over the phone, I have never had an experience quite like this. It was an awful experience and both of these individuals were extremely rude! With that being said, I called back and spoke with Sabrina at Ext. 5471. It was night and day and Sabrina was polite and respectful. Save yourself the trouble and call and ask to speak with Sabrina directly. read more

Great customer service and very helpful agency. I just paid an amount that was due and specifically John Michaels was very helpful to me. Best collection agency I've worked with by far. read more

As weird as this sounds I actually enjoyed my interaction with this debt collection business. My rep John Michaels was awesome! He was very nice & thoughtful throughout the whole process. GREAT CUSTOMER SERVICE JOHN KEEP IT UP! read more

Great customer service from Sabrina! Thank you so much for being so awesome!! Called in the clear out an old bill and she was very helpful and pleasant! read more

Sharon Jackson was empathetic, kind and understanding of my current financial situation and my credit challenges. I would highly recommend instead of avoiding dealing with your debt challenges, call her. She made what was anticipated to be an anxiety filled called, easy and pleasant. Such a breathof fresh air in this business. read more

Grant & Weber were great to work with and very accommodating. Sharon is especially helpful with such a great attitude and stand up professionalism. read more

I got a call today from a Michelle Jones claiming that she is collecting a debt. I called her back because I had no idea what this was about. She claims i owe money to some pathology center. I remember i had received letters from them before but i had contacted my insurance company and hospital and i have no balances due. i even tried calling the pathology center and there is no answer and cannot even contact anybody. This has led me to believe that this is all a SCAM! DO NOT PAY THESE PEOPLE ANYTHING before verifying that you do owe money. read more

ZERO STARS. I find it hilarious that this company's boasts "courteous" service, as that is not how I would describe my interactions with them. Let me quickly give you some background: My brother has recently had some financial troubles that he became overwhelmed with, so I decided to step in and help him sort out these issues. He had an emergency hospital visit that cost him beyond insurance, that ended up going into collections. He gave me, his sister, authority to handle all of it. Grant and Weber was unfortunately one of the collections agencies I've had to deal with in all of this. I don't know how big this company is, or how "courteous" the other employees could potentially be, but I have had the displeasure of dealing with only one person: Tony Diaz. The first time I spoke with Mr. Diaz, he was short, condescending and quite insensitive toward my brother's financial hardship and my confusion in trying to sort it out (being that my own bills have never gone to collections). When dealing with the other two collections agencies, I was able to get reductions on the amount owed if I agreed to pay in full. So, when I asked Mr. Diaz about this possibility, he said no and explained to me how debt works (in an extremely patronizing way) stating that if you don't pay, it only "accrues more debt." Well, you don't say!!! Maybe Mr. Diaz treats others like this is because he thinks all people that have bills in collections are degenerates. Maybe it's because he got bullied in high school and is taking it out on the public behind the safety of his phone. Maybe it's because his mother never taught him compassion. Or maybe, it's simply that he hates his job. Whatever the reason, it is unacceptable. Almost everything I said to him, he had a snarky reply. I have been in customer service for 20 years, so I can say with confidence that a person with this kind of approach is NOT an asset to the company. So, Tony, let me give you advice. You work for a collections company. People who have bills in collections are usually dealing with some sort of financial hardship, or maybe worse. You don't know their situation. You don't know them, or what kind of person they might be, or what sort of hand life has dealt them. But you chose this job. In every customer service job, you deal with jerks. But it is YOUR job to not BE the jerk. You are supposed to help people figure out a plan to get back on track. You are not supposed to judge, be rude, or make people feel inferior. At the end of the day, we are all human beings. Try putting yourself in other people's shoes, and treat them how you would want to be treated. It's not that hard. read more

This company is so unprofessional it's ridiculous we made a paid in full agreement have not received a receipt email have not received a settlement for payment letter nor has it been updated by the credit bureaus their customer service is absolutely horrible. Been over a month and a half since we made the payment. We made the agreement considerate settled for less but paid in full. Update your files! We have to do this if we paid your company and not dodged you read more

Dealing with collection agencies may not be the best experience; however, I'm giving Grant & Weber a five star rating because the issue I had, which was impacting my credit score was resolved quickly. Eric Hart was polite and quickly settled the issue. After having to follow up on the matter, he promptly provided me with the document that helped cleared out the issue I was having. read more

While debt collection is usually a bad experience for people, I would rate my experience with Sharon tremendously well. I had not received a call or bill for 2016 due to moving apartments several times and changing phone number recently. She understood my situation completely, broke down the bill and helped clear it out of my credit report immediately. She was great and helpful. Thank you! read more

Sharon Jackson is a pleasure to work with. She handled my inquiry quickly and politely. Which is rare when it comes to debt collection. I was happy to pay my debt and resolve this long standing issue that I was not aware of. She was kind and considerate and should be commended for her work. read more

I have been calling them for months on in leaving messages about monies collected to resolve a debt with no luck of getting a return call. I made payment arrangements with them to resolve a hospital bill, but now the hospital is harassing me stating that they have not received any monies collected as of yet. It would be very beneficial to speaking to someone before I am summons into court for non payment because the hospital are still calling me and sending letters stating that they have not received any monies to clear this account. This company maybe a awesome collection agency, not sure because this collection agency is not representing me. read more

Found a collection charge on my credit report that I didn't recognize. Called Grant & Weber and had the pleasure of speaking with Sharon Jackson. She explained in detail where the charge came from (A doctor visit from when I had my baby 5 years ago). She was able to accept my payment and remove the charge from my credit report. Thank you Sharon for being so kind and patient. read more

It feels strange to write a 5 star review for a collections agency, but here I am. I checked my credit report and saw old medical bills and had never heard of them before...some dating six years. I spoke with Sharon Jackson at Grant and Weber who could not have been nicer. I actually had an enjoyable conversation with someone while I was paying off an X-Ray from years ago. She was fast, lovely, and had a great personality. read more

I'm very displeased and disappointed with the person that's dealing with my account, he is very disrespectful and does not know how to listen at all his name is TONY. So I decided to call again and ask to speak with one of there supervisors and for some reason they can't seem to connect me with one , so i decided to leave a message to let them know if a supervisor could contact me i left my info. Of contact but up to this point no call back. All i want to do is take care of my account. "CAN A SUPERVISOR PLEASE PLEASE CONTACT ME" read more

These people are not ethical but you can fight them and in the end do not ever pay a debt collector if you choose to pay, pay the hospital directly. Since they are a third party they more than often do not have the exact document to prove they actually own the debt. Since you didn't sign a contract with them it is often difficult to prove. If the amount is high enough you can often hire a consumer lawyer to fight them for a fraction of the cost. http://www.creditinfocenter.com/community/forum/177-is-there-a-lawyer-in-the-house/ These folks can help you as well. The fight is the same as consumer debt and junk debt buyers. I have already won a case with the help of this forum. Whatever you choose to do, do not ever write them a check pay the original debt to the original company not a junk debt buyer. read more

Yes. These guys are total scumbags charging outrageous interest on debts that are only three months old. Don't pay their fees. Don't pay their "pay now by credit card" fees. Tell them you will ONLY pay the original amount and get written (email) approval from them BEFORE you agree to pay the original amount. Stop this extortion. read more

These guys have earned an upgrade because they took care of business when I presented them with the evidence that they were mistaken. I'm still upset that they made no effort to contact me (claiming they didn't have my address when it's been the same for 4+ years) before putting a black mark on my credit, but at least they made it right. Sabrina was pleasant enough to deal with on the phone, too. So yes, not the best but not as bad as I initially thought. read more

Seriously, how can you not give such good workers 5 stars? These guys helped me make sure some bunk medical bill didnt ruin my credit. Thank you Mr. Black!! If you hate this company so bad, stop -not- paying your bills! read more

Collections agencies are required by law to send written notice within 30 days if going after you. This collections agency never sent me notice and came after me for debt I already paid. There was a mistake at Cedars Sinai (gotta love privatized health care administration) and they sent my debt to two different collection agencies. This is the only debt I've ever had past due in my life and I paid it immediately when it went to collections and Sequoia rightfully contacted me. This agency NEVER contacted me and their number shows up as "spam" when they call. When i finally spoke to someone they were unable to help and sent me to a manger's phone. I left a voicemail for the manager, who NEVER called back. I called again today and the woman who finally answered was extremely rude and told me that "being angry would get me no where". I said okay and tried to put on a nicer tone as I know how hard it can be to work in customer service. I asked if she were receiving my emails and then she hung up in the middle of a follow up question. I don't know how this is a legitimate company but they should be shut down. This is extreme negligence and I sincerely hope they carry professional E&O insurance for their sake. read more

To start off, i am a big person on Yelp in the sense of, I always like to check reviews on anything I'm looking into or sparks my interest. I must say I was extremely nervous to call in for the first time regarding my account for the fact that I seen a lot of negative reviews. So my reason for calling in was that I have an account that I paid to the original creditor (Foothill Cardiology) as I settled the account with them as instructed to do so. They then told me that they would then email my settlement to the credit bureaus as proof of paid/settlement to close out the account. Because I know Grant & Weber also own the account I wanted to simply follow up with them to just make sure they see on their end that my account was settled and paid for as I did so a little more than a month ago from today as I am looking to get this negative account removed as quickly as possible. So when I called in today the rep who answered was extremely nice and professional trying to help me out as much as she could but was limited to how much info she was able to have access to. That being said she said she will transfer me to the rep in charge of my account which goes by the name of Paul Stevens. Unfortunately he did not answer my transferred call as I was told to try calling back about 15-20 mins later. About an hour later I call back entering Mr. Stevens extension as he answered my call. His first response was very short and flat as he said, "Are you looking to close an account?".... I then responded with telling him my reason for my call, not even allowing me to finish speaking, he puts me on hold cutting me off in a very rude manner with music playing as I'm on hold, then a few seconds later comes back to says, "I'll call you back, I have to restart my computer"... then just hangs up. An hour later I call back to his direct extension and of course no answer. I really can't believe how rude and unprofessional this rep Paul Stevens is, making me feel like I was no longer important or valued because I was not calling to close any account or the fact that I was calling in regarding an account already closed. Of course I'm not shocked because of the reviews I've read. He was not only extremely rude but not once so-ever caring or wanting to help me. No manners and lacks tons of professionalism. Not once did he even confirm a call back number or apologize for anything yet alone why he rudely put me on hold while talking. I was nothing but nice, calm, and respectful. This rep needs to be disciplined and given proper customer service training as this rep should not be handling any customers/clients in that manner. Horrible customer service and I can't wait till my account completely deletes and I never have to call back in again yet alone speak to this rep. These negative reviews you read are for a reason and now I know why for myself. read more

Thank you to the receptionist who gave me the extension to Sabrina... They both treated me with the most respect and helped me with what needed to be done.... Thank you so much keep up the good work..... read more

They were super helpful. Walked in without an appointment and I was helped almost immediately. Thank you Kim and Janet for your assistance.

I was just notified about a past due account ding sent to the credit bureau from this company. I have been diligently fixing my credit for 6 years. I have no idea what this is for, I do not have any outstanding balances . They just ruined my credit after so much hard work. I am disputing . Heartbreaking. Remember that after they have notified the credit bureau, paying them will not change your score. They already screwed you. read more