Where to begin? My mom who has been trying to trash my…read morerelationship with my oldest for years brought my 17 yr old to see Rebecca. First no one called us to approve the visit. Second my daughter was diagnosed as clinically depressed or possibly bipolar within 30 minutes of sitting in their chair. During this visit Rebecca went through messages between my daughter and I saying I was trying to gas light her then offering her medication. My daughter lives with me is on my insurance and under my care. I have truly been in deep thought wondering if its normal practice to analyze, pick apart then demean a custodial parent? Especially when said child is doing negative things that can endanger their life or image? Since this fiasco my best friend/daughter who was in chaos because she had survived a hurricane 5 and her whole town was destroyed including our home has decided to move out, and not talk to us anymore. She is unemotional toward us and her sisters who idolized her. I had contacted the office complaining about the situation. I was contacted by Rebecca who in turn told me the office didn't violate any laws because A) my daughter is 17 and B) Because my mom who is not her parent said it was ok but Rebecca had decided to terminate the patient contract. Which is weird why would they do that if no one was in the wrong? Rebecca then called my mom and spoke with her for over 15 minutes discussing my child and her care. Rebecca then in turn offered over the phone counselling to my child. Since everything has taken the turn that it has I contacted the office asking for a email so I could be discrete and give them a update on how counsellors shouldn't fuel angsty teens fires while disrespecting their parents or maybe just get parents permission before treatment. So since this strange establishment doesn't like to contact custodial parents asking permission to diagnose then medicate their child after one session They don't have a website or email And their management doesn't like to return calls

Kellee, Ross, & everyone else there is really great & have helped me a lot. It doesn't hurt that…read morethey also take my insurance ;)

This was my last hope I was hospitalized for 3 days and…read morewasn't sure I was going to make it Now its like the depression is a faded memory I think about it and I'm amazed because i just feel better I really believe it saved my life Dr Kent and his staff were very kind and empathetic to what i was going through Im trying to get my sister to do this because it's truly a life changing experience I don't even take medication anymore It should be prescribed to anyone going through depression or anxiety before medication

I see years ago people thought this doc had something to offer - not sure what happened but now he…read morejust wants to dish out medications at the highest doses possible after 5 minute discussions with people.

Dr. Hoopes changed my life. I thought I had one thing but he caught it quick and fixed me quick, I…read morehaven't slept more than a couple hours since my youth, now I sleep all night. I was always scared and paranoid that bad things would happen, it was all chemical. This guy is an angel without wings, couldn't be happier.

Dr. Hoopes knows medicine, but he doesn't relate to people well. He helped get my child on the…read moreright path for medicine, but lacks heart and compassion to relate to me as a parent, and what I'm dealing with at home.

Be very very careful when taking new medications from this clinic. I suffered severe seratonin…read moresyndrome recently (one of my very worst experiences to date and I am 66 years old. I called to talk to my psychiatrist after my decent into hell and a administrative person told me "You will not talk the Psyciatrist untill your next appointment (3 weeks out)! I am lucky to be alive.

First off, I'm not at all ashamed to admit my faults. I also am not one to NOT seek help when it's…read moreneeded. This clinic is a new facet of St Lukes- their first attempt to coordinate mental wellness facilities so that therapists and psychiatrists are working in tandem with Primary Care Physicians for the overall (or global) health of their patients. The facility is new, it's in the same complex as the Imaging Center.. in Suite 150. The waiting area is clean and comfortable. I found the staff to be welcoming and friendly, and the providers I have seen thus far have been very personable and eager to help. I truly appreciate this venue and their goal of making sure that I, as a whole person, and my issues are addressed in the most effective and focused manner possible.

I was really hesitant even after having a recommendation from a friend to check out Bridgeway. The…read morereviews are crazy poor. So I went treading lightly and being cynical. Checkin process: first appt, smooth. Aside from texts and emails about the appointment, I received a call two days prior to make sure I was set, if I had any questions. Being the beginning of the year I expected to pay somewhere along the lines of a few hundred (deductibles need to be met). Some of the reviews commented on being over charged, front staff not being forthcoming coming and deliberately over charging. First, it says in the paperwork that Bridgeway files claims as a courtesy and fees are between the patient and the business. I mean they REALLY stress that on the forms. So I did, get a weird feeling after the reviews. I asked the receptionist and she said two more visits and I knew my deductible will be met. I sat down, and another patient walks in about being overcharged. I was thinking to myself "oh my gosh the reviews are TRUE". Yikes. But,,,receptionist looked into it and said she needed to have the office manager look into as she is the one who handles this type of question. Maybe 5-10mins later the receptionist called the patient back up and said yes, you are due a refund. And took care of that. End of story. So although I'll be watching my claims and making sure the amount paid was the correct amount I was responsible for. But I felt that it was handled appropriately. I got good vibes with first impression after I left and was happy. Sigh of relief. Fast forward no less than 24hrs. My local pharmacy cannot attain a particular med. even if they did, my copay was gonna be $302. I called 5 mins before closing and they moved it to a big box chain pharmacy. After looking at my mail service again, it showed that big box chain pharmacy was gonna cost $211. I called the office again letting them know that my mail service (big box) pharmacy was only gonna charge me $30 for 3 months. I called again, unfortunately because it's a new med I couldn't get 90 days. However doc went over and above as did the staff who handles this part of patient care. I apologize for the long review but I do think it was necessary for everyone who's looking at this office for care that you get a honest up to date review. I will also be recommending this office as my friend did. Maybe staff has changed, maybe the office took a look at reviews and made changes. I don't know, but they exceeded my expectations and I know we will be in good hands.

Literally could never get a hold of them. Front desk never answers, there no ability to directly…read moremessage your provider (no portal), and when an emergency arose - they basically said "yeah, sorry, we are booked up and we cant have your provider call you." Kind of insane. I feel really bad for people who need their meds refilled or have emergencies regarding mental health - and need to speak to their doctors.

Warning! Avoid this counseling office at all costs! They failed counseling my significant other and…read moreshe attempted suicide. They then have the AUDACITY to charge us for the counseling sessions right before the suicide attempt. DISGUSTING HUMAN BEINGS!

After moving, to Boise Idaho, finding the right psychiatrist for my brother was high on my…read morepriority list. My brother has needed psychiatric services for a very long time so I defiantly know the difference between good and bad doctors. Not only is Dr. Amy Edwards a wonderful Psychiatrist but she is just a genuinely nice person. That goes a very long way with me. She makes my brother feel like he is a valuable person. Not just another someone with a mental illness. We are blessed to have found her and I would highly recommend her for any psychiatric needs.

Been a patient of Dr. Kimsey for many years now, and I truly believed he's saved my life several…read moretimes. He is compassionate, incredibly knowledgeable, and is easy to get an appointment with. Also love Sam his office manager. They are a great team and I'm blessed to be a patient there.