Where to begin? My mom who has been trying to trash my…read morerelationship with my oldest for years brought my 17 yr old to see Rebecca. First no one called us to approve the visit. Second my daughter was diagnosed as clinically depressed or possibly bipolar within 30 minutes of sitting in their chair. During this visit Rebecca went through messages between my daughter and I saying I was trying to gas light her then offering her medication. My daughter lives with me is on my insurance and under my care. I have truly been in deep thought wondering if its normal practice to analyze, pick apart then demean a custodial parent? Especially when said child is doing negative things that can endanger their life or image? Since this fiasco my best friend/daughter who was in chaos because she had survived a hurricane 5 and her whole town was destroyed including our home has decided to move out, and not talk to us anymore. She is unemotional toward us and her sisters who idolized her. I had contacted the office complaining about the situation. I was contacted by Rebecca who in turn told me the office didn't violate any laws because A) my daughter is 17 and B) Because my mom who is not her parent said it was ok but Rebecca had decided to terminate the patient contract. Which is weird why would they do that if no one was in the wrong? Rebecca then called my mom and spoke with her for over 15 minutes discussing my child and her care. Rebecca then in turn offered over the phone counselling to my child. Since everything has taken the turn that it has I contacted the office asking for a email so I could be discrete and give them a update on how counsellors shouldn't fuel angsty teens fires while disrespecting their parents or maybe just get parents permission before treatment. So since this strange establishment doesn't like to contact custodial parents asking permission to diagnose then medicate their child after one session They don't have a website or email And their management doesn't like to return calls

Kellee, Ross, & everyone else there is really great & have helped me a lot. It doesn't hurt that…read morethey also take my insurance ;)

Dr. Hoopes changed my life. I thought I had one thing but he caught it quick and fixed me quick, I…read morehaven't slept more than a couple hours since my youth, now I sleep all night. I was always scared and paranoid that bad things would happen, it was all chemical. This guy is an angel without wings, couldn't be happier.

Dr. Hoopes knows medicine, but he doesn't relate to people well. He helped get my child on the…read moreright path for medicine, but lacks heart and compassion to relate to me as a parent, and what I'm dealing with at home.

Been seeing Dr Belnap since I was around 15, never once did I walk out of a session feeling like I…read morewas heard. I was never put on medication that worked for me because I was never listened to. The dosage he had me on with my medication wasn't even a high enough dosage for the medication to be doing anything. Very frustrating after he had watched me go through many struggles and difficulties in my life and still couldn't figure out how to help me. I've recently been seeing a new psychiatrist and it took her one appointment to figure it out. She listened to me and I did not feel like I was being told how to feel. My parents loved Dr Belnap, but I would not recommend him for a young adult. Peace and love Dr Belnap.

My name is Maria Alvarado Im LCPC working on Nampa Valley. I never write review, this is my first…read moreone because I think its necessary 2 Months ago I personally make an appointment to see you. I requested you because I have seen several Nurse practitioner and I need specialist and I explained to her and she told me in order to see you I need to wait two months and she scheduled me in two months. I called today and , the same secretary answered the phone, she makes fun of my appointment, she simple repeated you dont have any appointment . I asked talking to somebody else, the same experience, but she did not mocked; she was "listening" . I NEVER be treated so poorly, unprofessional, impolite and with disregard by a mental provider staff. Maria Alvarado LCPC 208 8921 78 29

I wish there was a zero stars option for Heather Dietz. My first appointment with Heather Dietz…read morewent really well I felt like she was going to take the time to follow my medication requests. My second appointment was the worst experience I have ever had with a medical professional, I was ready to walk out within the first 10 minutes but had already paid $250(!!) for the appointment. When I arrived for the appointment Heather had no interest in listening to my input or opinions. She was extremely confrontational and rude to any remark I had to say. She provided zero trust and did the complete opposite of my requests. Our visit made me feel 10 times worse about myself and my medical future. Instead of providing helpful solutions she pushed me and prescribed me medications that I did not want to take.

First of all, Amber and Michael at the desk are amazing! They are kind and compassionate. You…read morecouldn't ask for better. Heather is excellent, she really knows her meds and she listens very well. I trust them and feel fortunate to have found them

I was really hesitant even after having a recommendation from a friend to check out Bridgeway. The…read morereviews are crazy poor. So I went treading lightly and being cynical. Checkin process: first appt, smooth. Aside from texts and emails about the appointment, I received a call two days prior to make sure I was set, if I had any questions. Being the beginning of the year I expected to pay somewhere along the lines of a few hundred (deductibles need to be met). Some of the reviews commented on being over charged, front staff not being forthcoming coming and deliberately over charging. First, it says in the paperwork that Bridgeway files claims as a courtesy and fees are between the patient and the business. I mean they REALLY stress that on the forms. So I did, get a weird feeling after the reviews. I asked the receptionist and she said two more visits and I knew my deductible will be met. I sat down, and another patient walks in about being overcharged. I was thinking to myself "oh my gosh the reviews are TRUE". Yikes. But,,,receptionist looked into it and said she needed to have the office manager look into as she is the one who handles this type of question. Maybe 5-10mins later the receptionist called the patient back up and said yes, you are due a refund. And took care of that. End of story. So although I'll be watching my claims and making sure the amount paid was the correct amount I was responsible for. But I felt that it was handled appropriately. I got good vibes with first impression after I left and was happy. Sigh of relief. Fast forward no less than 24hrs. My local pharmacy cannot attain a particular med. even if they did, my copay was gonna be $302. I called 5 mins before closing and they moved it to a big box chain pharmacy. After looking at my mail service again, it showed that big box chain pharmacy was gonna cost $211. I called the office again letting them know that my mail service (big box) pharmacy was only gonna charge me $30 for 3 months. I called again, unfortunately because it's a new med I couldn't get 90 days. However doc went over and above as did the staff who handles this part of patient care. I apologize for the long review but I do think it was necessary for everyone who's looking at this office for care that you get a honest up to date review. I will also be recommending this office as my friend did. Maybe staff has changed, maybe the office took a look at reviews and made changes. I don't know, but they exceeded my expectations and I know we will be in good hands.

Literally could never get a hold of them. Front desk never answers, there no ability to directly…read moremessage your provider (no portal), and when an emergency arose - they basically said "yeah, sorry, we are booked up and we cant have your provider call you." Kind of insane. I feel really bad for people who need their meds refilled or have emergencies regarding mental health - and need to speak to their doctors.

My mom is a social worker and has worked with Dr. Hoopes in a professional capacity before, that's…read morehow I found myself becoming a patient. The front desk staff always SO kind and compassionate. Dr. Hoopes is incredible; he's extremely knowledgeable and very good at breaking down information in a way I can understand. He's never pressured me to try a medication I wasn't ready for, he listens to my thoughts - even lets me run in circles for a bit and then brings me back to center in a kind way. The genuine concern for his patients and helping them find their rhythm is so unique. Steve Barnum, NP - I've seen him for a long time as well. He's personable, very easy to get along with, and never passes any judgement- even when I've been off my medication routine. He has the same qualities as Dr. Hoopes. Appointments never feel transactional and I leave feeling truly heard. I can't recommend them enough. If my mom like em, that means a lot since working as a social worker in Boise for 2 decades provides many opportunities to refer patients.

Office is extremely disorganized. I had extreme difficulty getting responses from staff regarding…read moreinsurance paperwork, and medications both through the online portal and via phone. Based on some of the responses I did actually receive to messages sent, it seemed like my messages were maybe only being skimmed and not actually read.

Friendly, empathetic, respectful. Everyone was amazing. The clinic was clean and welcoming.read more

NOT impressed with Integrity Mental Health. I took my son in today to see a new provider. Kathryn,…read morestarted off by stating his diagnosis (labeling him) and proceeded to ask more about his mental health over the years. She was snarky with every word that came out of her mouth. She was unprofessional very condescending and made him feel worse about himself than he already did. He ended up walking out of the appointment. It felt like she was intentionally trying to set him off. It's pathetic that here someone is trying to stay on top of their meds, trying to do the right thing and they can't even get a decent provider anywhere in the state they live in. The mental health system in Idaho is garbage and even ppl that work high up in the state will tell you Idaho has nothing to offer for mental health. I would never return to this office again.

Dr. Ninon Germain should not be diagnosing nor treating adult patients. While she is said to be a…read morevery good child psychiatric doctor, she lacks the ability to communicate with adult patients in an effectually manner. What has already been said is true: "Dr. Ninon Germain is rude, condescending, dismissive, cold, unsympathetic, aloof, unapproachable, distant, and sometimes, comes across as a narcissistic personality. She speaks very quickly and often spends the majority of the visit on (staring at) her computer, instead of being PRESENT with the patient. Her chart notes are obnoxiously defensive and pick patients apart in an incredibly cruel way." Her mis or bad diagnosis cost me and my family brought great hardship.

Theresa Pesceck had me put on bipolar and schizophrenia medication when I had only went to her for…read moredepression, she put me on 3 different medications with heavy dosages which gave me severe anger outbursts and brain fog, it worsened my already severe learning disability and made me gain over 30lbs while on it. She tried convincing me into taking Lamotrigine, depakote, zyprexa, risperdal but I never went on it and when I told her the medications I was taking were making it worse she did not discuss decreasing the dose but instead put me on a third medication at the age of 16! She prescribed me lithium carbonate and while I was on it she never referred me to get my lithium levels checked the whole year I was forced on these toxins! I also asked Theresa a million times for a referral for disability services or therapy and she NEVER ONCE OBLIGED, the last few times I was forced to see her she was over 35-40 minutes late, her excuse? "Another patient needed more time." 18 times in a row. DO NOT GO HERE, THEY WILL MISHANDLE MEDICATIONS AND CAUSE YOU SEVERE HEALTH PROBLEMS WITHOUT A CARE IN THE WORLD BECAUSE ALL THEY CARE ABOUT IS MONEY.