I was a long term customer of Gemtek which was bought out by Western Exterminator. A great local…read moretrust worthy company has been transformed into the worst, no service company. Western Exterminator accidently cancelled by service and I called, texted and emailed over a dozen times to re-establish service but to no avail. Conversations with their local manager were ridiculous. There are plenty of dependable pest control companies in the valley with great customer service- Western Exterminator is not one of them.

My mother's restaurant been a very loyal customer to this company. She's Chinese, doesn't speak…read morefluent English, but she came here looking for a better future for myself and my siblings. She even became a small business owner. Today, she called the accounting center to pay her bills (844-839-9593). She dialed the wrong extension number and got to Danielle (x 26831) instead of her normal accounting person. Immediately after Danielle picked up, my mom apologized and tried to explain that she was trying to reach a different extension number. My mom doesn't speak fluent English, but she was polite and soft-spoken. Instead of saying, okay m'am, I will reroute you OR just tell my mom to call back, she half-assed her customer service and curtly said "HOW CAN I HELP YOU???" She didn't bother listening to what my mom was saying. My mom then told her, well you guys spelled my last name wrong, and again, Danielle VERY rudely said "WELL M'AM, HOW CAN I HELPP YOUUU?!?!?!" (I don't feel like I can properly translate the attitude this lady felt she needed to convey to my mother, who worked three jobs to raise her children, and sacrificed her whole life to be here, JUST to be disrespected and discriminated against?) My mom then moved on from the last name issue and began to try to pay the bills. Danielle asked my mom what she'd like to pay, and my mom asked how much the bill was - and Danielle then again, rudely saId "WELL YOUR BILL IS $$$ IF YOU WANT TO PAY $$ THEN THAT'S YOUR ENTIRE BILL?!!?!??!" I was pretty appalled by this time, but I decided that perhaps Danielle was just having a bad day and Danielle wasn't trying to be rude. Then my mom said okay I'd like to pay the entire bill. Danielle said Okay what is your name on the credit card? My mom took out her credit card and tried to read Danielle the number of the credit card and Danielle RUDELY cut her off and went on a diatribe about how my mom was impatient, and told my mom to "LISTEN TO MY QUESTION!?!" (even though this lady ignored what my mom had to say from the beginning). Then my mom asked her okay what is your question and her response was "OH MY LORD." By this time I was pretty ticked off. I don't think I'm being sensitive when I have seen this kind of treatment often and when I constantly hear about our Asian American elders being SLAUGHTERED and ASSAULTED daily just for being Asian, and nobody ever stood up for them. While Danielle did not physically assault my mom, her discrimination was evident in her attitude and her words. She only treated my mom the way she did because of my mom's accent and imperfect English, and she only treated my mom the way she did because she knew that my mom, an Asian American immigrant with imperfect English, would not file a complaint. I took over the phone and asked Danielle for her name and last name and badge number. She gave me her first name, and said she didn't have a badge number and couldn't give me her last name. She told me to call customer service if I had a complaint but it is unrealistic to call customer service to report that a person with a common name was rude. (By the way, Danielle was noticeably more polite as soon as I picked up and spoke to her in fluent English). Then I asked well who do I call to lodge a complaint, and instead of giving me the number, she constantly cut me off to justify her behavior and then hung up on me. I called back to the correct extension line and the accountant was polite and agreed to bring this incident to his supervisor's attention. While I appreciate Western Exterminator's effort to rectify this issue, I can't help but wonder: how many Asian immigrant business owners have suffered the treatment by Danielle? It is especially concerning when I know that Asian Americans normally let things slide. My mom was going to just finish the transaction with Danielle without filing a complaint had I not been around. I'm not writing this review with the hope that Danielle would be disciplined or fired, I am writing this review to raise awareness and hope that Danielle would become a better person (although I know it is only wishful thinking).

Looking forward to doing business with these guys! Previous failed attempts to connect have been…read moreresolved well!

I would like to give a shout out to the owners. I have been using Wilkinson's for many years and…read morethey always provide great service. Recently though, I accidently wrote a check for over the amount due by a lot! I was caught up in writing some large checks for some car repairs and it just seemed to follow through on a check to them. Once I called and we validate the mistake, not only did they refund me the amount over, but the owners actually provided me a cashiers check that day and they both drove over to deliver it by hand. Talk about service!

Josh was very information professional and courteous. We just signed up with Triguard and look…read moreforward to working with this company and Josh in the future.

Best pest control place around hands down. Scott Robinson is a stand up guy and I'll forever call…read morehim for any of my pest control needs.

They show up on time and there are no bugs in between visits. Fairly priced. What more could a…read moreperson want?

Nice tech and looked at taking care of our needs. In and out with good service. We had a spider…read moreissue.

Scott, was very thorough and explained all the details of what he was going to do and when done he…read morereviewed all that he did. Great job!

I just wanted to write this review to give the crew and staff at this facility five stars. I hate…read moreto admit it, but we did have a rodent and hornet problem, but thanks to this business, we do not anymore. You do have to sign a contract, but it is very reasonable 4 the amount of work that they did and will do quarterly throughout the year. Thanks again for taking care of this issue for my family.

Nate has provided me with bug control for a number of years. Not only is he very knowledgeable but…read morehe effectively rid me of nuisance yellow jackets, wasps, ants and spiders which had bothered my house for years. I clearly recommend his company's services for pest control both inside and outside your home.

Over 6 years ago we were having mice, large spiders and other pest issues in our farm house. And…read moreno matter what we did with over the counter things.... 'nothing' seemed to actually keep them all at bae overall. Then we reached out to a locally owned and operated First Line Pest Defense, Nate the owner, and he walked us through what he does differently than others. He himself came out and made sure we had a good foundation - ensuring no holes for insects to get into around the house, even spraying our front evergreens and nearby garage, wiping down all the cob webs and even wasp nest! TODAY - we are overall spider free and mouse free. BIG difference from when we started. If you are looking for someone that treats your home the way he does with his kids and wife... then call First Line Pest Defense. And this is coming from a small business owner myself that appreciates this level of detail that I give my own customers at Navigating Tech Family.

Halo Pest Solutions is fantastic! They are promt, informative and an excellent value! They are…read moresuper friendly and knowledgeable. Highly recommend!

The person they sent out to complete our monthly service and exterminate these little rodent…read moreunderground was extremely knowledgeable and friendly. We really like the service they provide.

We have been using Brett and his company for a long time now - HIGHLY RECOMMEND this business…read more Excellent service and pricing is spot on! We have him come out quarterly and wouldn't dream of changing based on his knowledge, friendliness and service provided! Did I already say HIGHLY RECOMMEND??

Brett is the best! He is professional, friendly and thorough. We so appreciate his service. K…read moreKeller