These folks provided wonderful, professional and quick response to my leaking water heater problem…read more Very professional and hard-working plumbers that got right to work upon arrival on a difficult to access attic water heater replacement job and finished in about 2 hours and took great care to clean up afterward and not make a mess in the house in the process of carrying the old leaky tank out. Would definitely recommend and use these great folks again.

Amazing service so fast and friendly! Love using local company.. highly recommend. Ps great job…read morerepairing plumbing

Definitely recommend Stokes Plumbing. He was quick to respond and fit us into his schedule faster…read morethan I thought possible. He was a pleasure to work with and taught me a lot about our plumbing situation as well as handy tricks to know for later. I'm always one to shop local because you get a much more personal experience and Sean Stokes definitely gave me that. I would certainly recommend Stokes Plumbing for anyone needing work done. Thank you so much Sean!

Had a leak in the bathroom, so I reached out to Mr. Stokes. He was able to come the same day…read morefitting us into his busy schedule. He was pleasant, very patient, and explained what he was doing to my very stressed out grandmother. He gave suggestions on how to maintain her pipes after he corrected the issue & his pricing was fair. For all that he and his partner did, it was worth every penny. I'm grateful for his help & would definitely recommend him to anyone who need plumbing work done. If you are paying with a credit card, there is an extra 6% fee attached to your bill.

These guys are amazing. They are professional, on time, and they get the job done at a very…read morereasonable price. We have called on them twice and have never been disappointed.

1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

Really appreciate the quick response on our gas leak. Tony is very friendly and knowledgeable and…read morewill definitely call on him in the future!!

Could have been much, much better. Tony and Son installed several toilets a couple of years ago in…read moremy home. Tony ensured me that the toilets were great-favored by plumbers. Turns out the toilets he installed were Mansfield "Alto" toilets which were rated dead last in Consumer Reports in 2019. Needless to say, I had to hire a reputable plumber to fix all his mistakes. As a personal aside, he could not have been ruder to me and my husband. -Kate in Chesapeake

Service needs improvement!!!!!!!!…read more I used Wright-Way Plumbing recently and was disappointed with the experience. While the plumber eventually completed the work, the appointment ran late, and communication was poor. I wasn't kept informed about delays, which was frustrating. The pricing felt higher than expected considering the service, and the overall experience didn't feel very professional. The work itself was acceptable, but nothing stood out as reliable or efficient. Overall, I think there's room for improvement in communication and customer service. I would likely consider other options next time!

Have used their services twice now. If you ever need a…read moreplumber or to recommend a plumber I give these guys five stars. Prompt, courteous, professional, excellent work and reasonable prices. An excellent value.

great work, fair price, and unmatched communication/clarity. really appreciate the professionalism…read moreand kindness from Rob's team on my rental. Nice to know i can trust someone even being out of state! Highly recommend! thanks, y'all!

I just had a couple guys fron Bertolino's over to check a leak from an upstairs bathroom, Tony and…read moreJason. First, they were on time. Second, they were courteous. I had this big idea that they would have to cut into a wall or the dining room ceiling to see what was going on. I know nothing about plumbing. But these two deducted that my problem was water on the floor from my kid not closing the shower curtain well enough while showering. They showed me where they thought the water was going right next to the tub. They could have totally taken advantage of the situation and cut Into the wall and charged me more,but they didn't. I will definately call them again, they gained my trust by being honest.

Our home central AC stopped cooling in the middle of the recent heat wave. Came out after normal…read moreworking hours and got us cooling before dark. Thank goodness. We highly recommend A B Parker & Son. They are professional and courteous. The BEST.

It is hard to find a professional company who won't take advantage of a senior having a plumbing…read moreproblem. Mark was wonderful. Prompt, his workers solved the problem. Would I call them again? Yes ! And so should you! M Smith