We have used Grayson for about 20yrs and never had a problem, however we recently had a leak in our ceiling about 1yr ago and they came out and replaced the pan inside the AC. We noticed a leak again a month or so ago and they came out and said the pan was broken again. I didn't think that the pan should have broken again that soon and argued to have it replaced for a lower fee, they agreed. They came out and changed it and I noticed it (the pan) was not broken or cracked ( I still have the pan ). So now they are charging me for a fee for coming out and telling me the pan was broken (when it wasn't) and for changing out the pan which was not broken. They have now sent me to a collection agency. I have had to repaint my ceiling twice from this issue and I guess I'll be sending Grayson a bill for this. I can't believe that they would treat a 20yr customer like this. P.S. I don't think the pan was broken the first time. Just a scam in my opinion. I think there was just a clogged drainage pipe. I still can't believe I paid them $86 to replace a fuse after this happened. Someone please tell me a new company that is reputable and good to work with. read more

I have been a customer of Grayson Ac Company for many years. The company and their employees have always been there when I have needed them. Everytime I have had any issues on any given weekend Grayson has always been just a phone call away. They are very professional that includes all the employees who work in the office as well as those who work out in the field. I had a issue just recently with my Heating and Ac units going out. I t was on Saturday evening when my ac unit went out. I call Grayson on Sunday morning spoke the answering service and with in the hour Garrett was at the my house. He was upfront and honest with me about everything and the on Wednesday of the next week Joey and all the crew where at my house putting in the new units. I was have always been pleased with the service and will never go any other place for service. GREAT JOB GUYS. read more

We had a lightning strike at our home this past Saturday, and our outdoor AC unit started smoking and steaming. Our original HVAC company couldn't send anyone until Monday, so we called Grayson Air Conditioning -- and they had a technician at our house within the hour! Thomas was fantastic. He quickly diagnosed the issue -- a busted copper Freon pipe and a fried motherboard -- and got everything repaired on the spot. He was professional, knowledgeable, and efficient. Thanks to him, we had cold air again before bedtime. We're incredibly grateful for the quick response and quality service. Highly recommend Grayson Air Conditioning for emergency repairs and reliable HVAC work! read more

We had literally talked to three different local HVAC companies before we called Grayson, as we had some cooling problems from a difficult renovation. Grayson gave us honest and sound advice, and were very patient and diligent in looking at the issue. We chose them above the others to install a mini-split solution, and they not only did this at a good price, but Billy and Devin literally came out the next morning and did a really excellent installation. We could not be more pleased with their work!! They have definitely won our business in the future! read more

AC wouldn't get below 78 on a Sunday mid morning. Reached out to Grayson AC not expecting anything to be resolved same day but to my surprise they answered! The receptionist was super kind and helpful. She dispatched Doug, who quickly diagnosed and fixed my AC issue. The entire process was smooth and stress-free. Doug explained everything clearly and had my system cooling properly again in no time. Excellent customer service and quality work made this a standout experience, and I highly recommend Grayson Air Conditioning and Doug. Thanks guys!! read more

We want to thank Grayson AC, Inc. for their quick response of replacing our old ac/heating system in one day in July! The efficiency, professionalism, courteousness, and kindness: of Will helping us choose the right unit for our home, Chris and Devon for their hard work of putting in the new unit, setting up and explaining the new digital thermostat and for Mr. Ridge personally delivering the unit himself was impressive. We are enjoying our new unit with the smart thermostat and humidity feature. Thank you again, Mr.&Mrs. EL Merifield read more

I became a customer of Grayson's Air Conditioning on Wednesday after speaking with Shannon and Allen arrived on Thursday afternoon to access my AC systems. He did a wonderful job addressing my problems, explaining what he was doing and fixed them. His courtesy, knowledge and communication skills were outstanding. Grayson's dedication and focus on their customer's needs is what I remember from many years ago that you do not always observe today. They are the best. read more

From start to finish excellent service! I want to thank Aaron Lee, Tracy, Tyler, TJ, Austin, Daniel A., Gabe, Joey P., Donald! Everyone of these employees are so knowledgeable, and know how to make their customer, feel at ease through the whole install! I'm so happy to have new AC, Furnace, and all new clean Air Duct System! Thank you TJ for recommending the Reme halo my allergies bless you! Great Job, Well Done! Angela Farmer (Very Satisfied Customer) read more

The condenser unit locked up! The system was over 15 years old and had been no problem until Thursday 31st June. Made one phone call and the techs replaced the condenser & evaporator coil upstairs the next day. We have used Grayson's A/C in the years past. They have always been honest and very reliable. Yes they try to upsell addons but that is normal everywhere and you don't have to buy. Carrier & Grayson top notch. read more

We had some ductwork done for two of our bedrooms that were always way too hot. TJ T. and Gabe B. were very polite. Tyler J. scheduled the work and the work was done just as promised. We moved here just a couple of years ago and we are so happy to have found this company for all if our HVAC needs. The amount charged was exactly as quoted. We could not be more pleased with Grayson!! read more

We recently had our AC duct work replaced in our home. Matthew Gafford, Justin Hollingshead, and Bryce Konazeski were members of the team that replaced it. They did such a great job, pleasant, answered any questions we had, AND cleaned up any messes there were. Grayson is our go-to AC and heating company! read more

Hands down the best hvac company I have ever dealt with.They have done a lot of work for me new u it i door and out .ductwork modifications.just a great experience.I say go witht hee guys and dont worry about your hvac again. Tha ks for the great service . customer for life here read more

We would like to thank Aaron Lee for his courtesy and professional in handling our semi-annual maintenance call. He answered all our questions with certain knowledge and gave us quotes on possible future business with Grayson. It was a pleasurable experience. Thank you Aaron! read more

Our thermostat stopped working. Grayson's was quick to get a technician out to our house. The technician, Allen Cowart, figured out the problem and repaired it quickly. He was friendly and professional. We will definitely use Grayson's in the future if any issues arise. read more

We had a new AC installed from Grayson. The process was great and extremely professional. Thank you to Chris Pruitt, Terry Cox, Micah Frazier Bradt Givens, Alan Simmons, Justin Hollingshead, Chris Glen, Joey Pettis and Brannon Kennedy for all your help. read more

Grayson has exceptional service technicians who communicate ina very prompt and courteous way. They are exceptionally honest in their srervice analysis and recommendations so i would highly recommend them. read more

We wanted to go ahead and get our AC replaced and Grayson did an excellent job. They provide Carrier and it's worked great! Motes, Lane, and Logan were very professional as well. -Brandon read more