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    Great American Cookie

    1.8 (4 reviews)
    Closed 12:00 pm - 9:00 PM

    Great American Cookie Photos

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    6 months ago

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    5 years ago

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    3 years ago

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    6 years ago

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    Crumbl - Pigeon Forge - 5/25/26 - 5/30/26: Cookies & Cream Krispy Bar

    Crumbl - Pigeon Forge

    2.3(14 reviews)
    2.1 mi

    Crumbl is always great and this location is no exception. The service was fast and the cookie was…read moreyummy. It was a bit dusty inside however.

    I've enjoyed the Key Lime Pie Cookie with graham cracker base 2023, the Strawberry Cheesecake…read moreCookie with graham cracker base 2023, the Lava Cookie 2025, they had a cookie that I haven't seen repeated which had a delicious peach topping back in 2023, and now the Double Chocolate Brownie Cookie 2025. Names may not be exactly correct, probably not . I liked trying their cookies when this location first opened. But honestly, most all of their other cookies have just not been enjoyable. The 2024 lineup was sincerely ugh. I also dislike that they change their internal company recipes at times, so the same cookie is now different. And staff members have said this location keeps their cookies past recommended times, usually an hour or two extra, which accounts for times I've received rock hard cookies or severly underbaked cookies. I understand that their ovens are set to underbake their cookies as a brand standard. I am not a Crumbl fan, but keep giving them a chance every once in awhile for some reason. But a few things, this store or the company has now paid to be marked "Locally Owned". It isn't. The owner lives in Nashville. 4 hours away is Local? I greatly dislike that Yelp now allows business owners to pay for wording to influence their page. The Crumbl locations in Knoxville actually are owned by a local guy. Very nice guy too. Also, the greeting at this location is downright either jarring, where they all shout Welcome To Crumbl and there is music blasting so loud you can't think, or it is quiet in there, no music, and the staff blatantly ignores you at the counter. But my most recent issue was a DoorDash, included in photo. I was running behind so I ordered 2 individual cookies, to be taken into work with me, as gifts for coworkers. When I received my order, there were 2 cookies in a box that isnt one of the choices online. Where are my two individual boxes? Why is this location putting 2 cookies in a box that is probably made for minis? I ended up not being able to gift them as I didnt have time to run to their store for 2 boxes, the ones I had ordered and paid for??? Crumbl charges customers if they want extra boxes, but doesn't send what we paid for. $20 for cookies, delivery fee, tax and tip wasted. Thanks Crumbl PF. Please do your jobs better.

    Photos
    Crumbl - Pigeon Forge - 5/25/26 - 5/30/26: Lemon Poppy Seed Cookie

    5/25/26 - 5/30/26: Lemon Poppy Seed Cookie

    Crumbl - Pigeon Forge - 5/25/26 - 5/30/26: Oatmeal Raisin Cookie

    5/25/26 - 5/30/26: Oatmeal Raisin Cookie

    Crumbl - Pigeon Forge - 5/25/26 - 5/30/26: Peanut Butter Cup Brownie Cookie ft. Reese's

    See all

    5/25/26 - 5/30/26: Peanut Butter Cup Brownie Cookie ft. Reese's

    Great American Cookie - bakeries - Updated June 2026

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