I took my grandson in for a trim on top and shorter on the sides and back. We walked out with a total buzz cut. When I asked to speak to the manager, the stylist (if you can call her that) said there is no manager. I ended up speaking with a different lady and before I got out one sentence she took a phone call. She didn't excuse herself just left me hanging. After they both continued to tell me that's what my grandson asked for (second stylist was no where around when first stylist was cutting his hair so I have no idea how she could make that allegation), I let them know I told her what style to cut his hair. So they listen to a 12 year old over the paying adult??? When I asked for their names, stylist #2 told me they don't have to share that information, as I'm not the police or an investigator. Isn't it a requirement to have your license with your name posted??? I guess not at the Great Clips in Chehalis. The rules don't apply to them. read more

Wow... I was in town visiting family and stopped in for a trim. Kris gave me the best cut I've had!! Very professional and fun personality!

Great cut, friendly staff and quick service. I was visiting for the holidays when I walked into their salon this week. About 3 weeks earlier I paid a lot more for a haircut in Portland that had some issues that I was tired of fighting with. d At Great Clips, they greeted me instantly and seated me with a stylist in about 5 minutes which is amazingly fast. Tammi was friendly and warm while she worked her magic and turned my hair-don't, into a hair-do. But what really impressed me was how she spoke of my prior cut and barber. She didn't badmouth them at all, but instead explained how they just missed a few checks, and added that everyone has a bad day. The world needs more people like her! In the end, I left with a great cut and my head held high. Thank you Tammi! read more

First time visit to Great Clips, and I'm a fan! I hadn't had a haircut since before COVID, so I was really in need of a good trim. Alma was friendly, asked me some questions and really listened to what I wanted. I walked out a happy customer with a great haircut for a really great price! read more

We decided to give this place one last try as they do have more than one stylist. However it will be the last! My 15 year old son got straight in. Several others arrived and I noticed after 20 min two of them had their haircuts finished and were leaving. I went in and checked and my son was still in the chair. Finally after 40 min he walks out and looks like Jim Carey off dumb and dumber ! Nothing like the pic this teen showed the stylist. I highly advise you go elsewhere. You are taking a chance here. I am currently sitting in the car waiting for them to correct it and we are now at 1 hr 5 min for a hair cut. I have a feeling we will just be shaving his head when we get home. read more

Showed up a soon after the location opened for the day, and it was pretty busy. Maybe 10 people ahead of me. I left after about half an hour with a nice sharp buzz and beard trim, courtesy of Tammy. She was quick and thorough, getting spots that nearly everyone misses. read more

Previous visit I was encouraged to use the online check-in feature. This visit I did, the online system said there was a one minute wait, I arrived a few minutes later, saw my name was first on the list. Stood at the counter, no acknowledgement that I was there so I took a seat and waited. A few minutes later the woman in the number two spot was called to a chair, and still no acknowledgment that I was even in the room. So much for using the online check-in service. Poor customer service and what's the point of using the online service if they're going to ignore it. Too many choices in the area, go somewhere else. read more

Had been here a few times with no issues. Tonight was another story....I asked to have a razor cut around my face and my hair thinned a little. I came out fighting years and feeling butchered. read more

I WENT ON 12-22-2017.I told the girl what I wanted she did it. But when I got home I looked in the minor it was very on even all round. I went there before and I got a good haircut. I will never go there again read more

I pass through the Chehalis area a few times each week and have stopped by the Great Clips just off the Chamber Way exit a few times. In the past I have been made to feel welcomed and have had courteous and friendly service. However, recently I stopped by a few minutes before they opened. I sat in my car waiting for them to open. At 3 minutes until opening, I noticed the door was unlocked, so I went in. It's always been my observation that an unlocked front door is a signal a company is ready for business. The moment I walked in, I sat down. An employee immediately told me they weren't open for 15 more minutes, even though my cell phone said it was only a couple of minutes until opening time. I was harshly told I had to leave immediately and that they had "cash" on the counter. I would almost put money on a bet that this woman has worked in law enforcement or the local prison. Very tough and harsh. Normally a salon that appreciates your business would greet you with a "welcome to Great Clips, but I have to ask you to wait outside a few more minutes before we are ready to open." So of course I walked out, went to a competitor and will never return. This employee should be trained how to be courteous to clients. It's too bad that one bad apple spoils business for the other courteous employees. My advice? Keep the door locked until you are ready to welcome clients! Want an example of a local company that treats customers well? Walk into Loves Travel Shop Exit 72 I5 and see how friendly they are to everyone who walks in the door. They could give lessons on how to make customers feel appreciated. read more

Avoid this place like the plague! Haircutters are rude and insensitive to people. I have gone in here several times and will not be coming back. I recently came in for Veterans Day, because they had some advertisements up for a free haircut for all veterans. I went in to claim this offer and found a long line of people looking for the same deal. I left instead of waiting. I came back the following day and asked if they would be kind to still generous to extend the previous day's offer because so many people came that they turned many away. They said there is over 13,000 veterans and can't help them all and that's too bad. They were very rude and then said the haircut would be $15. On top of insult they made verbal gestures requesting a tip for her belligerent attitude and less than satisfying crappy haircut. Welcome to Lewis county! read more

Went in for a simple trim.... Came out with BUTCHERED hair. I sat down in the chair and told the woman the back story on my hair. Platinum blonde so very processed but very healthy. Hardly ever dried or straightened and I don't wash it every day so the natural oils can heal my processed hair. Took it out of my pony tail and she instantly sprayed it with water and tried combing it. For those of you who don't know, platinum blonde hair should NEVER be brushed or combed when wet. Ever! So I tell her to stop and put a ton of leave in conditioner in so she doesn't ruin my hair, so she did. I specifically told her I wanted to keep the shape of the cut of my hair, which was a V shape in the back and all I wanted was a trim. She said "ok I can do that" and proceded to trim my hair. When she was finished cutting, she did not offer to style it, which comes with a cut, so since it was wet, I put it back in a pony tail. Two days later when I finally got the time to blow dry my hair, the cut was soooooo far off. One side was a whole inch longer than the other, there was no texturing along the bottom of my hair, and to top it off she changed the whole shape of my cut! I called and bitched to the manager that this was the worst experience I've ever had at a salon. I demanded my money back. And after all that BS, I paid three times as much to get it fixed!!!! This woman ruined my hair. I ended up having to take wayyyyy more off than I wanted just to even it out. And all the woman could say was "sorry". Pathetic! Will NEVER go there again and I urge you and all your friends to NEVER go in there unless you want the shittiest hair cut in town! read more