I don't typically write reviews, however because my experience with Great Estates Landscaping (who hold our HOA contract) in Covington, Ga was so horrific I feel compelled to caution others to think twice prior to conducting business with this company. Because we now live in a political climate where far too many people feel emboldened to act with blatant disrespect towards others and Steve, an Accounts Manager with Great Estates Landscaping, reflects that attitude in full. The level of rudeness and condescension I experienced, from him, wasn't just unprofessional, it was a clear example of how some individuals/organizations now feel justified in treating others with lack of respect even though you are paying them your hard-earned money. If professionalism, accountability communication and great work ethics are all important to you, I will assure you, you will not get it with this company if you have an issue with their work!!! read more

I live in Clark's Grove. I have no choice as to who does my yard. I just got off the phone with Great Estates to voice some concerns. They told me I had to go through my HOA president for any complaints or concerns. Apparently they do not care about the customers concerns. I will be in contact with our HOA president to get our lawn service changed. No customer service with this company... Do not recommend at all. read more

Great Estates Landscaping is contracted through our HOA and is horrible. Our HOA has contacted them many times insisting they fulfill their contractual obligations including cutting the very small townhome courtyards, they don't. They are being paid for services they are not doing, and no amount of complaining changes anything. They do not care about their customers. read more

Great services provided by great people. Do not hesitate to contact them for all of your landscaping needs.

Service began well, but they quickly became unresponsive to requests (e.g., cut grass slightly higher to avoid damaging sprinkler heads, trimming shrubbery, etc.). Additionally, they will destroy anything in your yard, even termite traps and rodent sensors that are outside of the cutting areas. After three years of replacing items, they still refused to listen to requests, offer alternative solutions, or reimburse for any damage caused. Definitely not a company you want for residential services. read more

We recently added on to our house and needed light grading to get the water to flow away from the house. Great Estates installed a french drain next to the foundation and tied the gutter downspouts into a separate underground line. The grading they did was spot on and the water diverts perfectly. The wheat straw roll mats with grass seed they pinned down over the affected area had grass established within 7-10 days. Great experience overall. read more

My experience with Great Estates is mixed: * Trimming and upkeep service to retore order - Great Job * Communication D-: Did not listen to homeowner's requests delivered twice on the phone and twice in person. The biggest failure was to miss the primary objective to make the landscape "Pop" for resale. * Installation: Plant materials satisfactory but damaged the existing irrigation. Did not fertilize, per request. * Scheduling: D-: Gave less than 24 hour's notice on first install. Zero notice on second install while I was out of state. Since the irrigation system was damaged during the pine straw installation, the materials were distressed upon my return. * Design C-: The materials were selected without regard to weather the plants would thrive in the environment or show well against the house. The materials selected looked nice and healthy in the nursery but did not look good against the adjacent materials - actually they were the same color family as the pine straw and brick house, so they did not POP at all. Conclusion: I suggest that you use Great Estates for upkeep and to execute the design of a landscape architect. Read, re-read and question every item on the contract (assume that they may not understand what you want.) For me, I am forced to hire another landscape service to remedy the garden design and get the house ready for resale. read more

My husband and I have been calling Great Estates for five months and have been given the run-around. On Oct. 30, 2018 they landscaped our yard. One of the dwarf gardenias looks good, one looks OK, but the other 6 are horrible. We have tried, unsuccessfully, to get their assistance in correcting this problem, which began a few months after the plants were installed. It is clear that there is something wrong with the gardenias, which never looked as healthy as the other plants. Several months ago they said they would come check the plants. Today, they said they have no intention of standing by their work. We called every week for months, but no one would even return a call. read more

Great Estates Landscaping has been a valued partner for over six years to my business and personal residence. Their knowledge, dedication, and workmanship have helped improve the overall appearance and value of my investment homes, as well as my primary residence. They are very professional and provide services that are insured and bonded, reducing my company's liability. I partnered with them for a fraction of the cost of owning and maintaining lawn equipment. They have planted and guaranteed trees, installed walkways, planted annual and perennials, shrubbery, etc. And, they complete the job timely and routinely - always going the extra mile. Great group of people - I always enjoy seeing them pulling into the driveway, as I consider them not only as a vendor but friends. Thanks for always doing a great job. read more