I would not give this airline a single star. Flying with 3 your children and my handicap mother…read morethey were rude and disrespectful. Our seats, while in the same reservation were scattered across the plane. No person was willing to help, and kept pushing us on to the next person, which were also not willing to help. We were advised to think ahead and pay for upgraded seats. This is completely out of line. We didn't want fancy or upgraded seats, rather just to have our children sitting in the vicinity of an adult or even older sibling. The TSA people were rude and man handled my elderly mother for a search and pat down even after she told them that she had an artificial hip and two artificial knees that would set the machine off. Absolutely, worst flight experience I have ever had, and this is coming off of multiple trips overseas and across the country. Will never fly through the Grand Island airport or with Allegiant again!

If I could give half a star--I would. It is not the Grand Island branch necessarily, we actually…read morelove flying out of that airport, but the airline as a whole. We live in north central Kansas, so to fly to Vegas from our house is a 2.5 hr drive to the airport in Grand Island, NE. For a family of 5, our flights were canceled the Friday night before our scheduled Sunday trip. The closest Allegiant flights that worked with our planned trip/ hotel reservations and time off work was to fly out of OKC (4.5 hours away.) I understand with Covid issues there have been delays and cancellations -- and I can live with dealing with some bumps along the way. BUT after driving 4.5 hours, our flight was delayed almost 3.5 hours, by the time we got to Vegas and got our luggage our hotel had canceled our reservations. They did give us one $100 refund for the original flight cancellation but that doesn't even cover the cost of fuel to get to OKC, or the cost of a hotel when our return flight was also delayed and we had to drive until 5:30am to get home again. I tried to go online 23 hours before our scheduled flight home to change two of our bags from carry on to checked. The site was down, I spent over an hour and a half on hold trying to get thru so we could avoid the extra fees at the airport for the change. I was not able to get through and then disconnected. I emailed Allegiant (the night before we left Vegas) explaining that their site was down and I'd like reimbursed for the difference in baggage fees since I wasn't able to do it the cheaper way online. I have not heard back, nor heard back from the survey I sent. It's been a few weeks now. I am not usually a complainer-- we travel often and I understand things happen. We have flown Allegiant at least 12 times in the last 8 or so years. I just wish someone had responded to the email I sent their help desk or responded to the survey. For as much as it costs to fly a family of 5 anywhere+ luggage+ other fees I feel that they could've been much more accommodating.

This airline is horrible on every level. First off, the digital boarding pass sent me to the wrong…read moreterminal. We then had to walk a mile to a different terminal. If I was old I can't imagine what I would do. Then when we finally get to the new gate, the gate agent announces there is a 40 minute delay. People start leaving the area as do we. Luckily, I take my time and then she announces they are boarding. I was about to go to the lounge. I get to my first class seat and the chair reclines about 3 inches. The food was not edible. The dessert was a box of Hagendaz that they give you in prison. The worst part the tickets were thousands of dollars. I don't blame American Airlines. I blame myself. Never again. You lost me.