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Great Lakes Pediatric Associates

3.0 (2 reviews)
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McLaren Greater Lansing

McLaren Greater Lansing

1.7(65 reviews)
5.2 mi

I was dismissed from your ER yesterday while in crisis…read more I peesented with a dental infection and mania. I was not treated for either. Last year I went septic with a dental infection and was in the ICU for four days. I spent a total of 16 days in the hospital. The pain is causing me to lose sleep, which feels like mania. I have bipolar disorder. If I have an extended session of mania, it leads to psychosis. I see a paychiatrist regularly and I actually saw her in the morning, but there is a paperwork issue and the meds she requested for me will not be filled to Tuesday. I know the ER is not a dentist or my psychiatrist, but I felt like I was in crisis so I went. I was hoping for antibiotics for the dental infection and maybe a bridge prescription of a couple of my psyxh meds to get me through until Tuesday. Instead I was summarily dismissed by Dr. Chad Kovala. "I'm not a dentist and your psychiatrist is treating you. I can't help you." It didn't matter that I went septic last year from the same issue. Apparently my inpatient psych history doesn't matter either. I was so distraught by his dismissal of me that I called the suicide helpline when I got to my car. I have the screenshot. I was on the phone with them for 30 minutes before I felt safe to drive home. I have never before been dismissed with such a smug and superior attitude. Yes, I know a dentist is the ultimate solution for my tooth issue and a psychiatrist needs to do long-term med adjustments but I was in CRISIS. My teeth are IN MY MOUTH AND THEY AFFECT MY HEALTH. I am terrified of ever utilizing your ER again. Hospitals are supposed to care for sick people. Period. You didn't. Do better.

I visited my uncle in the Critical Care Unit at McLaren Greater Lansing (room 511) on Sunday, March…read more15. Overall, the care on the unit is strong, but I had a concerning experience with one nurse, Jody. During my visit, she was rude when I asked for assistance for my uncle after a bowel movement, and it took about 45 minutes for him to be cleaned and cared for. Later, she yelled across the unit while I was walking away and made comments that felt unprofessional, especially in a critical care environment where my uncle is medically sedated to give his heart a break. When I returned to ask her name, she seemed dismissive and even preemptively said she expected a complaint. I am also an ICU nurse and understand the pressures of a critical care unit, but this behavior did not reflect the compassionate and professional environment I expect from McLaren. I hope the hospital reviews this to ensure family members feel respected and that the unit remains calm for critically ill patients.

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Great Lakes Pediatric Associates - pediatricians - Updated June 2026

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