Front desk customer service was terrible. They made a mistake in scheduling me and my family,…read moreafter waiting 3 months. They would not own up to it. No apology was given from them after waiting THREE MONTHS. We're NO LONGER customers of NEIBAUER- WALDORF OFFICE.

RUDE, DISHONEST, UNSAFE PRACTICE!…read more Today I arrived at my appointment only to be turned away. Yesterday, this office called me to remind me of an upcoming appointment & I spoke with a woman who clearly stated teeth cleaning was covered. Today I arrived and was told I would have to pay out of pocket costs...no problem, except that I specifically asked yesterday what the cost would be and the receptionist stated I was eligible for free a free cleaning. This morning, I walk in for my appointment and was told I would have to pay $200+ ! WHAT THE HELL?! I asked for this information yesterday and this wasn't mentioned. To make matters worse, this office was crowded with people in the lobby (6+) early in the morning during a pandemic! This just can't be a safe practice. The receptionist was rather rude during this process and when I asked about the free cleaning I was told I was eligible for, she didn't even acknowledge this. Now I must find another office to perform the services needed. This place needs a staff training to ensure receptionist relay the correct information at all times, and perhaps replace the receptionist there with someone with more experience, knowledge of the systems in place, and someone who can respectfully communicate issues. I won't be back, and this isn't the last of my reviews. I will be sure to inform others to consider other places to perform HONEST work who respectfully communicate the truth about the services that are eligible and the care they will be expecting to receive.

Great service also with caring about the patients Very friendly Staff and the location is great.read more

My son woke up with an abscess. They accepted us without an appointment. The office is a clean and…read morewelcoming dental office with friendly and professional staff. Dr. Williamson is an excellent dentist. I'm happy I found her dental practice.

Yesterday was my first dental visit in almost two years. Surprised that I only needed a cleaning…read moreand I was in and out. The hygienist did a very thorough job, and I could feel the difference right away. Felt so good I wouldn't eat for almost 2 hours after wanting to keep that feeling. I continue to highly recommend this business.

Everything is going well, at this time I had good care during all my visits, Thanks for a job…read more well done. Carrie Wood

I'm truly impressed with my visit today…read more I've been in search of a new dentist.... I was greeted at the front desk and the ladies were extremely polite and helpful I completed my forms and was escorted to the back dental area by Kayla the dental assistant. I briefly shared my concerns and she explained The process and which Dr I would meet with. Dr White DDS was exceptional... We discussed my concerns and what options I had regarding my dental care. I really appreciated the amount of care and time provided On top of the Quentin given... The office is bright, clean and up to date I'm scheduled with the hygienist and will do a follow up But as of date I strongly recommend Harborview Dental Associate's

Aboslutely awful practice, I experienced complete incompetence. Fancy office, terrible everything…read moreelse. New patient appointment was hard to schedule and they refused to do anything at first appt except for xrays and a "consult" - not even a cleaning!! The xrays taken were bad ones too - my new/better dentist called them "shadowy" and said they were very poor quality. I wasted time filling out forms via their website that they couldn't seem to access, had to redo them on an Ipad that froze up every other minute - so irritating. They also "forgot" about me in the waiting room on the return visit to get the cavities filled and cleaning, I had to wait an hour. The worst part was Dr. White. He caused me months of ongoing jaw pain by refusing to use a bite guard while filling my cavities despite my request for one and obvious pain. His assistant noticed and tried to offer the biteguard but Dr. White still refused, and he yelled at me when my mouth closed midfilling due to a completely cramped jaw. When Dr. White numbed my gum for the shot of painkiller, he had me laid down flat on my back so the numbing agent dripped down towards my throat and I felt like I was choking for several minutes. This was actually quite scary. He also uses the cheap painkillers - I could feel him drilling and when I indicated this instead of giving me more painkiller and continuing, he just quit his drilling and closed things up - very poorly at that. He didn't shake out the soft rot on any of the cavities. He fused two teeth together instead of using a ring to shape a filling on the side of a tooth, creating a food trap that drove me NUTS. All three fillings he did had to be redone by my new dentist - plus one of the three chipped almost immediately. He also brushed off a tooth I said was giving me pain as simply "sensitive teeth" and handed me a sample of Sensodyne. Too bad I found out 6 months later at my new dentists' office that a cavity in that tooth was clearly visible on the xrays Harborview sent to my new dentist, and the records sent from Harborview indicated no work had been done on that tooth, confirming my suspicion that this dentist is horribly negligent. I was never offered a flouride treatment either. One of the staff also gave me bruises on my arm while taking my blood pressure over and over again with a clearly broken machine, despite my telling her it hurt...all I got was attitude. Why they were taking my blood pressure AFTER filling my cavities and before doing a cleaning makes no sense, but was par for the course. To add insult to all these injuries, they also overcharged me. They had a list from the insurance company showing what they should have charged me, yet when I pointed out the overcharge, they accused me of "making things up" and played dumb. I had to get the insurance company to call and scold them. Then it took 10 months to get my money back while they insisted it was my bank's fault - no, they had processed the refund offline and it never went through. I told them this over and over (it was clearly on the receipt they sent me) but I had to jump through hoops and spend hours on countless calls before they finally admitted it was their fault once I threatened I would file a complaint with the state of MD. My advice is do not go near this dentist or practice unless you like to punish yourself. Huge mistake for me. This review is long overdue - but Dr. White is still there so posting this to save you all from him and this awful practice.

I wouldn't recommend an alley cat to this nasty place. I don't know what's worse dodging the crime…read moreactivity to get inside or the actual facility. I have never experienced a dental office that was this disappointing, unprofessional, and concerning. The condition of this office was unacceptable -- it is dirty, poorly maintained, and not like an environment where patients should feel comfortable receiving healthcare. Staff has the poorest level of customer care I've ever seen, it's a high school scene in a bad neighborhood to give some context. I have noticed constant staff turnover, including frequent changes in dentists (not lasting more than a few months) It is concerning that there seems to be very little consistency or continuity of care, with only one employee remaining from when the office originally opened. My concerns go beyond customer service -- they involve the overall cleanliness, professionalism, and standards I believe a healthcare facility should uphold. The quality of work provided is very poor. I have reported my concerns to the appropriate offices so they can be reviewed by the proper authorities, I have sent full details with photos to them. Patients deserve a clean, safe, respectful, and professional dental environment. I strongly encourage anyone considering this office to find somewhere else, don't allow these people to play around with your dental care... -0/10 wouldn't recommend.

The staff, specifically Dr. Johnson and Elyssa, are very professional! I definitely recommend this…read moreplace.

My family has been coming to this dental office for many years. The professionalism and expertise…read moreis great. I've recently had a bridge put in and I was definitely not happy with the deterioration of my front teeth. The Front teeth is what everyone sees when you converse with them. It had to be done right and must look natural. However, I trusted the process and the staff and I can tell you that I can't stop smiling. I truly do have a Multi-million dollar smile. It has definitely changed my self-image, self-esteem and confidence. Thanks again!

Drs Merai provide full dental service from teeth cleaning to complex dental surgeries and implants…read more Great service and very responsive for emergencies.

I recently had a fillin procedure done with Dr. Peter Merai. The experience was excellent, painless…read moreand the doctor was very personable. The office staff were amazing. Front desk staff, Alexis is really efficient at her job and follow ups quickly with insurance details. I look forward to working with them more in the future!

From the owner: Drs. Peter and Michelle Merai are dentists in Oxon Hill, Maryland that can handle virtually all…read moretypes of dental care with rarely ever a need for referral to other dentists. Procedures include care for all phases of gum disease, electronic therapy for root canals, invisable braces (adults/children), children dentistry, simply beautiful dentures and partials, implant placement and restoration, cosmetic makeovers, complicated rehabilitation and extreme makeovers.. Dr Merai stays in the forefront of advances in dentistry with advanced technology and constant continuing education.

I've been a patient at this dental office for many years, and overall the service and quality have…read morebeen hit or miss. That said, special shoutout to the Office Manager--she is amazing and consistently exceeds my expectations. To be clear, I'm not referring to the receptionist, but the young lady in the back who handles payments. She is always professional, clear, and helpful.

The New office manager is insane & saying that she lacks professionalism is being nice. Having been…read morea patient here for at least 15 years & then being told over the phone, that im banned is the wildest thing I've ever encountered in a doctor's office. They never contacted me to let me know that im banned, I found out when I tried to make an appointment. This all stemmed from me being a few minutes late & I was rightfully upset. I was told that they've never had a grace period which is a flat out lie. Dr Bashara is a wonderful dentist but he will continue to lose patients with this woman at the helm

Beware, steer clear, just don't. Dental One as a practice has provided arguably criminally terrible…read moreservice all around, including long hold times, almost every appointment cancelled or moved at last minute, staff turn-over and worse because they say someone will call me back to address my concerns, and never do, so they're either lying or incompetent or both. We've been waiting for six months for an orthodontist appointment for wrap up treatment for my daughter and now three orthodontists have left without notice or explanation to me during this time and now we're just left with no help, service or options. I'm on hold with them now and so far it has been 33 minutes of hold time. Not making this up. Just don't go there. Seriously. I hope to not have to file a law suit because who has time for that, but at this point.....

Dental One Associates, Oxon Hill…read more My concern is whoever the person is answering the phone is very comfortable being rude. I called to inquire/schedule some of the procedures I need to have done and they didn't seem interested in helping me. They then put me on hold for so long I hung up, if they would have introduced themselves when they answered the phone I would say who it was. I can almost tell it sounded like a woman between late thirties or early forties years old. I'm so disappointed and not sure I want to go back. I want to acknowledge the Dentist and Hygienist is very nice and professional. Thank you.