Premier pools was fantastic to work with. From start to finish they were always there to answer…read morequestions and address concerns we had during the build process. Andy was very responsive and had answers quickly during the design phase. Very knowledgeable and helps you see your vision before the ground is dug. Drew was awesome during the build phase of the pool. He also answered questions quickly and if he couldn't get back that day he always responded the next. Both of these guys were very polite and always made sure we were getting what we wanted. Even after they turned the pool over to us, they are still answering questions we have and really care they gave us a good product. With it being such an investment, we appreciate them being there when we need them. If you have any doubt about choosing a pool builder, don't with Premier. We would use them all over again. Only have 1 complaint during the build process, and that was Drew is a big LSU fan.. Don't hold that against him. He did a spectacular job with our dream pool!

WORST EXPERIENCE EVER!!! It has been over 7 months since…read moreconstruction on my pool began, and the project is still not complete. What should have been an exciting experience has turned into a 7 months, and counting, nightmare. The issues started from the very beginning and continued throughout the entire process, from the pitch and excavation to the decking and concrete work, which was installed without rebar. Dirt removal was another challenge, they removed it when I told them several times I needed it for grading. Even worse, there is a noticeable crunching sound from gravel beneath the pool when walking on the tanning ledge. I was told this is "normal," but it certainly does not inspire confidence in the quality of the installation. To be fair, the owners and staff are very friendly and personable. Unfortunately, being nice does not make up for a lack of communication, accountability, or follow through. They will tell you exactly what you want to hear, then disappear for weeks at a time with little to no updates. Their "pool school" was also disappointing and provided very little value. One recurring explanation for delays and missed commitments has been employee turnover and internal miscommunication. After months of excuses, I no longer find those explanations credible. As the customer, I should not have to suffer the consequences of their staffing or management issues. A swimming pool is a major investment. You are trusting a company with tens of thousands of dollars and expecting professionalism, quality workmanship, and timely communication. In my experience, this company failed to deliver on all three. If you are considering this company, I strongly encourage you to do extensive research and continue shopping around before signing a contract. 0/10, I would not recommend! Buyer beware. (Oh, For the terrible decking/concrete pour they gave me free cool decking that they claimed they subcontracted out. They didn't! Premier Pools did it themselves and didn't finish. I wasn't surprised, that's just how they do business.) RUN! UPDATE: We finally did a night swim and with the pool lights on, you can see clearly see the bulges/bubbles on the deep end floor. The foundation was not smooth when they installed it. Crunch, Crunch, Crunch