Danny bought a new pump motor, burned it out by not connecting it properly, then took my money to…read morebuy and install a new controller and never bought it, any left me in the lurch. He still owes me for the motor and the controller. I had to have my hot tub repaired by another repairman.

From the owner: 20 plus years Experience. Fast response read more

I had a terrible experience having my fiberglass pool repaired by Johnson Pool. They didn't do the…read morerepair correctly and added extra charges. I spent a lot of money on a pool that probably won't make it through the season and Johnson Pools has made it clear that they couldn't care less. Do yourself a favor and find someone else to do your pool work.

My experience with Johnson Pools & Spas has been nothing short of stellar. Every step of the…read moreprocess of building my pool surpassed any contractor experience I've ever had. I am now nearly two years post-build, and they are always helpful and responsive when I have a question or an issue. And, the foreman on my project, Shawn Donaldson, is absolutely amazing! Thank you for my beautiful pool and for being so awesome to work with!!!

1. We requested a refund 3 separate times. It was only after we contacted the corporate office that…read morewe received this response. Pool Scouts never said there was an issue with the refund - in fact, this is why we discontinued using them last year. They said they didn't receive an electronic payment, forcing us to go to our bank to prove it was sent. Again, they blamed processing. 2. We paid a private company to perform an inspection on our property regarding our pool and issues with Pool Scout. Without our knowledge or permission, Pool Scouts contacted this company and received partial information on the report WE PAID FOR. Under no circumstances should this have happened. 3. We received an email from this company saying they wanted us to call them directly instead of calling their corporate office or writing reviews. I will let you figure out why they'd prefer those methods.

From the owner: Pool Scouts of Huntsville, provides professional pool cleaning and pool maintenance services in…read moreHuntsville, helping homeowners enjoy clean, safe, and swim-ready water without the hassle. Our trained technicians deliver reliable pool service, handling everything from routine pool maintenance and water balancing to specialty pool cleanings using modern tools and proven methods. Whether you need recurring weekly pool care or a one-time deep clean, we provide consistent results and friendly service you can count on. Spend less time scrubbing and more time enjoying your pool. Schedule your pool service with Pool Scouts today.

Good work. Very relatable. They have worked with us for years. We have been consistently pleasedread more

I was totally disgusted with the lack of professionalism from this company…read more Used them last year and it was mediocre but wanted to give them a chance this year Contacted the first week of March and they kept saying it would be next week. 2 and a half months later they still had not come out. I would avoid.

We had been in the market for a hot tub for about 6 months. We stopped in at a big box store in…read moreMurfreesboro, TN and found a really nice tub that we were SO close to buying for $15,000, not including the $5k to $7k for the platform/deck we would need to build to put it on. We decided $20k-$27k was just out of our comfort zone so we passed on it. Six months later, and the beginning of a new year, we started looking at what last years models would be going for. This time a locally family owned and operated place popped up on my search. Tennessee Tub Factory, just down the mountain from us in South Pittsburg! So we took a drive down there to see what they had. We met Blake Fox, one of the owners. He was incredibly knowledgeable, and answered ALL of our questions. We are able to choose where we want to position the jets. If we want one pump or add more jets and add duel pumps. The entire process was so amazing! And the cost for a custom built hot tub, built and serviced right here in Tennessee by a proud military family???? Well, it was 1/3 of the price for what the big box store was going to charge us! They offer exceptional customer service. Are always available to answer any questions we had through the entire process and are one of the nicest families we've met here in TN. If you're in the market for a new hot tub, forget the big box stores. Go see Blake at Tennessee Tub Factory, he's simply outstanding.

I purchased a hot tub from Tennessee Tub Factory for approximately $5,995. I paid my deposit on…read moreFebruary 2 and took delivery on February 25, 2026. Unfortunately, I began experiencing problems almost immediately. On February 27, I contacted the company because the heater was overheating. The company responded and came out on March 4. After the repair, the tub lost power and required another service visit on March 5. On March 6, the tub developed a leak that required another repair. Additional service was needed again around March 17. On April 8, a hose blew off the pump, causing water to spray everywhere. The company returned on April 11 to make further repairs. As of June 15, I had already requested service seven times, and I was calling again because the tub was leaking once more. That brought the total to eight separate issues/service calls within just a few months of ownership. While the company did respond to service requests, I am disappointed by the number of defects and recurring problems in a brand-new hot tub. A new tub should not require this many repairs in such a short period of time. Based on my experience, I cannot recommend this product.

No answer or voice mail box at 325-3111 business contact # …read more Tried calling at 2 pm .. no answer,

Went to This Pool and Spa Store to get my water tested and to get some supplies. I really like…read morethat they test my water for free and the computer indicates exactly what's needed. June was very knowledgeable and explained things to me so I understood. She made some excellent recommendations. She is very friendly and is great to work with. They have all the pool and spa supplies and chemicals plus they also service pools and spas. I highly recommend Rocket City Pool and Spas. I will definitely be back.