From design to finish project, KSSP folks are so easy and friendly. The workers onsite were polite,…read moreprofessional, neat. The crews take great pride in their work- highly talented. Top notch communication weekly.

Our Kevin Sparks Signature Pools experience has been nothing but the best! Lauren came out and…read moremet with us- took lots of notes- allowed for lots of changes and still kept it close to our budget! The communication from everyone in their office has been excellent. They communicate throughout the entire process! I can't say enough good things about our project manager, Logan! He has kept us informed- checked in throughout the entire process- answered texts and calls quickly- seriously the best! We truly have everything we wanted in our pool and I have already recommended this company to many friends looking for a custom pool! 5 stars!!

Premier Pool & Spa has been exceptional from start to finish -- and after the finish. They built…read moreour pool less than a year ago, and during the recent Nashville ice storm their support was incredible. They were very available, proactively sent clear instructions (including a helpful video) on how to manage the pool through freezing conditions since we keep it open in the winter, and they checked in repeatedly to make sure we were okay and didn't need anything. Scott, their Sales Manager, deserves special recognition. In many companies, the sales person disappears once the contract is signed -- not Scott. In the middle of the storm, after we lost power, he got on the phone and walked me step-by-step through what to do with the pump and how to protect the equipment. Clear guidance, calm coaching, and genuinely supportive. They even sent a holiday card/gift -- a small touch that says a lot: they don't forget you once the pool is done. Strongly recommend Premier Pool & Spa. Google Review (more detailed / story-style) Premier Pool & Spa is the definition of a company that stands behind their work -- long after the pool is built. They built our pool less than a year ago in Nashville, and during the recent ice storm they were truly outstanding. We keep our pool open during the winter, and Premier was extremely proactive: they sent clear guidance on how to handle the pool in freezing conditions, plus a straightforward video with step-by-step instructions. When we lost power during the storm, I was honestly stressed about what to do next -- and Scott (their Sales Manager) was incredible. He took the time to talk me through it in real time, basically giving me a "crash course" on how to handle the pump and protect the system, and he stayed with me through the process until everything was stable. What impressed me most is the follow-through. They didn't just send info and disappear -- they checked in, messaged us to see if we needed help, and made it clear they were available for support throughout the winter. They even sent a holiday card/gift, which is such a thoughtful reminder that they don't forget about you once the build is done. A lot of companies build your pool in the summer and you never hear from them again. Premier Pool & Spa builds it -- and still has your back in the winter. I strongly recommend them.

Great service, exceptional knowledge. Answer my questions with courtesy and great products,…read moreincluding all of the chemicals needed to keep my tub in perfect running order.

We visited another retailer first that advertises heavily on local TV. I told the guy I wanted to…read moreunderstand which was the best quality hot tub and why. He did not listen one iota, he kept talking about why I would save SO much money on buying g one from them, also I better make a $350 reservation fee because they where flying of the shelves! Well... we were not impressed with the obvious lack of product knowledge and decided to try Hot Springs. I was not impressed walking up or in to the store, it's fairly small and they only had maybe 6-7 ones on display. But then we were created by their sales representative Randall Long. Very quickly it was clear that he knew what he was talking about. He could answer all my questions and when I said I wanted a salt water spa he was super informed about that as well. (Other place said that was just a terrible solution) We have now our new spa installed, it is beautiful and it works wonders as well as deliver fun. I am so happy we decided to come to this place!

Eric Is a life saver when it comes to pools. mine is old, and he always gets it running perfect!…read moregreat price, communication, and service!

Last night our pool pump motor died after working for over 20 years. We called Mid-State Swimming…read morePool first thing this morning when they opened. Unbelievably, they came and replaced the pump motor by noon. We love them because they have great hours, working 6 days a week opening at 8 am, always do great work and have unbeatable customer service. We strongly recommend them.

I sold my hot tub to a friend and we needed a competent mover. I had offers of "my husband and son…read morecan move it on their pick up"...etc. But I knew it was a much more involved job than that and I didn't want any mishaps taking place. Enter the Bubble Factory Guys :) (found them on craigslist-didn't have any personal recommendations for them) Brothers, Jeremie and Gene Kirkland could not have pleased this picky person more. They have ALL the correct equipment and skill and allieveiated any of my reservations of having strangers move this beast out of my patio (see pics) and on to the new owner. They disconnected it, drove it across town, and set it up smoothly and without a hitch. They were respectful of my space and tended garden. They were smart, strong, clean, knowledgable, respectful, and nice :) and reasonably priced to boot. They also sell spas, and I would reccommend them to anyone looking to buy or move one. Thanks guys!

Our Hot tub was leaking. I got a recommendation from someone who has used them before. I'm glad I…read moredid. I spoke to Jeremy and explained my situation, he told me he was sending someone soon and that they were very busy. A week later Nick Wood called he was in area. exceptional service, 2 days in total service with parts. Would recommend them to everyone. Can't go wrong with Bubble Factory Spa.

Tracy came today to install a new filter on our pool. Second time he has come to our home to fix…read moretwo separate issues, months apart. Very professional and deliberate in his work. Great technician! Thanks Tracy!

We purchased a cantilever umbrella from Family Leisure, on sale for almost $2,000, in December…read more2024. Two days ago, we took the cover off and opened it, or tried to. We turned the crank and nothing. Upon further inspection, we saw the cable and it is either broken or has come undone at an end. We called Leisure World and asked to schedule service for the umbrella. We were told they do not have a service department and could not provide anyone who could help us. Love it, spend $2,000 and get no support. Make sure that before you buy an expensive product they guarantee you that they provide service before AND after the warranty expires.

They service our pool weekly, very efficient, never any problems, recently added a heater to,the…read morepool for longer season enjoyment

Wish I could get them to communicate or answer the phone. It's been months waiting on a quote…read more Looking for recommendations for another Pool contractor.

Herbie and his crew are amazing!! Start to finish very professional!!! The weather was horrible…read morewhile they installed the pool but I noticed they tried every chance they got to do everything they could before it would start raining again. Everything turned out great !!

Herbie and his team at Pool Pros provided the best experience with our pool installation and…read moreprocess. Very happy with the finish product.