The customer service is exceptional and they (especially Maryann) go above and beyond for their members!

Very friendly, helpful and professional. Was able to reduce my interest and payment on an auto loan.

Thank you to Izzy and Maryann for their assistance in getting me an auto loan at a competitive rate in such a short amount of time. Their customer service was exceptional and they helped handle any questions I had along the way, while also helping with any ad-hoc requests I had. On top of that, they also helped facilitate my purchase with an out of state buyer and made the process seamless. 5/5 would bank here again. Thank you! read more

First of all I am a member for over 20 years, and I am pleased to provide this review for Maryann Haynes who has consistently demonstrated exceptional leadership, operational expertise, and a deep commitment to member service in her role as Branch Manager at GNCU. From day one, Maryann has set a high standard for excellence. She leads by example, fostering a positive and collaborative work environment where both employees and members feel valued and respected. Operationally, Maryann has shown strong acumen in managing branch performance. She always makes sure the branch runs smoothly. What truly sets Maryann Haynes apart is her unwavering dedication to the credit union's mission of " help more people Live Greater by providing financial services and solutions that empower members to achieve their goals. ." She takes the time to understand each member's unique needs and go above and beyond to provide tailored financial solutions, always with integrity and compassion. Maryann's personal touch and professionalism have made a lasting impact, I can trust her 100% with any issue I run into she is always there to help out. In summary, Maryann is an outstanding leader and an invaluable asset to GNCU. Keep up the good work! read more

The best people at the West Wendover location, super helpfull always greeting when i go!! Thanks guys !!!! Special thanks to Maryann.

Christmas weekend deposit $1000.00 at the teller machine in West Wendover to play it safe keeping.Now I have to wait until the New year 5 business days to get my money.Becareful Thanks Nevada State credit union for a Merry Christmas.12/2123. read more

Do yourself a huge favor and DO NOT bank here. I never write reviews unless I am either very happy or extremely unsatisfied with a company. In this case I am Very Extremely unhappy with this credit union. I have been banking with GNCU for over 6 years and never had any problems in the past (overdraft, insufficient funds, etc.) I recently moved out of Nevada to Utah so I stopped using my GNCU account when it fell to below $50. A member of my household was using a shared computer and made an order on amazon.com and accidentally selected my GNCU account to make the payment. This charge brought my account down to $3.00. One more $4.00 charge was denied due to insufficient funds Since I was not using the account, I didn't check it regularly and when I did check, I had a balance of -$180. (3 "non-sufficient fund fees because the vendor attempted to charge my account multiple times and 7 days of $10 overdraft charges) I spoke with amazon.com about the unauthorized transaction and they refunded the charge and charged me with a different form of payment. When I contacted GNCU to let them know about the mistake and ask for a reversal of fees they said they will only reverse the fees if the mistake is their fault but they said I may be eligible for a "courtesy fee reversal". I immediately replied by e-mail "great, please review my account for a courtesty fee reversal." They replied that I would need to contact their "risk management department" I contacted the risk management department and they made me explain to them what happened with my account so I told them everything. After telling them the story, they said I need to speak with GNCU member services. I contacted GNCU member services by phone, they told me I need to write an e-mail to GNCU member services. I wrote an e-mail to GNCU member services, they said I need to contact risk management... Can you see my frustration? This story is to be continued and depending on what the outcome is I may change this review but I highly recomend to stay away from this trainwreck of "customer service" read more