Don't waste your time or money. While the grounds are beautiful and it's definitely clean, I wouldn't call this a resort. I have had to call the front desk for more issues and "special requests" (which at any other resort, would be considered normal) more times in the last 24 hours than anyone should need).
1. Key cards don't work- they didn't have the password to activate it so the gave me a master key card- yes-I had access to all rooms. Security is clearly not a concern.
2. Prior to us checking in, they didn't a quality check of the room. So at 5am when 3 of us we're trying to shower and get out to our excursion, the top bathroom had no water for shower or a flushing toilet. The first floor had no hot water- and to make things even more annoying was they thought we just didn't know how to turn on the faucet.
3. The safe does not work- in fact none of the safes work. - again, security is not a big concern. Neither is resolving issues.
4. Apparently house keeping doesn't have a checklist and if they do, checking the amount of toilet paper isn't on the list. So with 3 women in a 2 bedroom loft, with the TP clearly running out, one still has to call to get it replaced. (Does this sound like a 4or 5 star resort to you yet?). Same situation with bottled water. One has to ask for it.
5. They don't have wash cloths (face towels) or loofahs at this "resort". Never in my life and extensive travels, has any hotel not provided a wash cloth. This might sound petty but when you are in a county where it is hot and dusty, it's important. Who packs their own towels when you are going to a hotel???
Even after several calls to the front desk and 2 requests for a manager, no one has even contacted us or acknowledged the issues.
It's only my second day into being here and I'm not thrilled but after many flights and hotel check-ins- packing up and finding another resort for a few days is not an option I really want to consider. So we're stuck over paying for 1 star services in a 2 star hotel. read more