This practice has cancelled two of my appointments at the last minute. I have not seen a dentist in…read more10 months because of this. I did not cancel these appointments; the dental office did. They also informed me that although they accept Delta Dental, an insurance company I contracted with because the dental office told me that they accept this insurance, I may still have to pay the cost of my appointment upfront because one of their providers doesn't accept Delta Dental. If that provider performs my checkup, I will have to pay upfront and wait to be reimbursed. Also, I cannot request another provider who accepts Delta Dental perform my checkup. I have paid upfront before, when I had dental insurance they did not accept, and I had to chase down my reimbursement because it was sent to the dental office, not to me. They never forwarded to me until I called and asked for it. I called the office to let them know I would no longer be a client, for all the reasons listed above, and received an uninterested "OK" from the person on the phone. If you have other options, I would definitely recommend finding a more reliable dental provider.

I've intentionally waited several weeks to write my review as I generally do when I receive less…read morethan adequate service as I want my reviews to be factual and less emotional. I had scheduled a cleaning with Essex Family Dental in April of this year and upon doing so was asked to update my insurance information as it had been a short while since I had my teeth cleaned. While doing so, my insurance had in fact changed, so I gave the biller/scheduler my new insurance information. Prior to my cleaning, I received a text message asking me to confirm my insurance information and appointment, which I did, as I did not want to incur a fee for a no call, no show appointment. Upon my arrival for my cleaning, we confirmed my insurance information a third time. I was excited to get my teeth cleaned as I love my hygienist and ONLY schedule appointments when she's available. She's truly the only reason I've continued to go back to this practice as there has been so much turnover and customer service has gone down. After my cleaning Dr. Liberman Liberman came in and acted as if I were a "new" patient. Mind you, he and a couple of his colleagues have had their hands in my mouth several times. It made me feel extremely under valued as I continue to use their services and had to remind him, he's seen me on several occasions. It was clear that he did not glace at my chart or any information prior to coming into conduct my very quick oral examination. At the end of our interaction, we proceeded (me, the hygienist, and the scheduler) proceeded to schedule a follow-on visit approximately two weeks out for a very small filling, at which point they provided me with a written estimate that the procedure would cost me just under $50.00 to the filling. Fast forward a couple of weeks, I go to the office, check-in, confirm my insurance information again, proceed to get my tooth drilled and pay for my filling. No big deal, right? About a month later, I get a bill for about $350.00 dollars for unpaid dental fees. Hold the mic please, as I went onto my mobile app and confirmed I in fact had insurance. I promptly phoned the office to talk about my billing error and of course, got their voicemail and left a disgruntled, detailed message. A couple of hours pass, and I get a return call from a gal in their billing department. I explain the situation and share that there must be some error that was coded incorrectly or not properly put into their system. She proceeds to tell me, not quite and that I do in fact owe the $350.00ish dollars as my new insurance was not in network. What? How was I supposed to know that? The biller proceeded to gaslight me and tell me it was my fault and that I should have known my new insurance was not in network, to which point I countered that her office confirmed my insurance not once, not twice, not three times but on four or more instances and even gave me an estimate on my filling. Had I been a brand-new patient I would accept ownership, but the office confirmed my insurance several times after my cleaning and proceeded to render services, to which she advised me, "the estimate was off your old insurance policy". She advised me that I was responsible for my insurance not covering all the services. I instantly grew frustrated with her due to her lack of empathy and care; I work in the financial industry and it's my job to "advise" my customers of all their options. Had she or a colleague of hers told me I was out of network; I'd have had made an informed decision based on my financial and oral care needs. It was evident someone had not done their job (by her admission) and I was paying the price. So, I'm taking my business elsewhere after about five years. Since Dr. Makay and his wife took over ownership of the practice it's gone downward. I"ll be sure to let friends, family and the community of my experience and why they SHOULD not go here for their dental needs. Do better, Essex Family Dental! You just lost a valued and loyal patient because I was gaslight and poor bedside manner.

Dr. Barmore was such a pleasure! She was clear and confident in what she was doing, which put me at…read moreease feeling like she is a good dentist. It was my first visit, so she reiterated good brushing and flossing techniques without sounding belittling. She took all of my comments and questions into consideration with her assessment and made me feel like my contributions were valuable even though I'm not a dentist. We discussed a plan to move forward and she gave me an opportunity to make decisions about my own care. Everyone in the office was friendly and pleasant to interact with. I highly recommend Dr. Barmore!

I've been going to VT Dental care for almost 20 years and they are wonderful.read more

After moving to the area, I spent considerable time researching dental practices because I had…read morespecific criteria: diversity at all levels, impeccable cleanliness and sanitation practices, and quality care. After reading countless reviews, I chose Colchester Dental Group, and I'm so glad I did. My first appointment was with Dr. Wiese to establish care, get x-rays, and set up my routine cleaning schedule. From the moment I walked in, I knew I'd made the right choice. What impressed me immediately was that they gave me a full tour of the practice during my first visit, something I'd never experienced at a dental office before! This transparency made me feel welcome and showed they have nothing to hide. The office is immaculate, and their sanitation practices are clearly taken seriously. From check-in to check-out, every staff member was professional, friendly, and efficient. Dr. Wiese was thorough and took time to explain each step of the process. The x-rays were done efficiently, and the initial exam was comprehensive without feeling rushed. They clearly prioritize preventive care and patient education. The quality of care exceeded my expectations. Dr. Wiese was gentle, knowledgeable, and genuinely seemed to care about my dental health and concerns. The entire team worked seamlessly together, and I felt I was in capable, caring hands throughout both appointments. The diversity I was hoping to find is evident throughout the practice, which creates a welcoming environment for everyone. I've now had two appointments and both experiences have been excellent. I'm confident I've found my long-term dental home!

You will likely leave this office with the worst dental PTSD possible. They will also take half a…read moredozen appointments to fix a crown. Avoid this place like the plague.

I am a big fan of this group! All employees are friendly and knowledgeable. My job also requires…read morethat I be able to change appointments close to the day if necessary, which they are so helpful with! Love it here, couldn't recommend enough! Several of my coworkers also see this group and are happy! Dr. Boyd is great!

Dr. Nawotka also repeatedly dropped tools on the floor and had to retrieve new ones. At one point,…read morewhile trying to get (or hand off?) a tool with the assistant, Dr. Nawotka was not paying attention and dropped the drill, which was still on, on my face, leaving a cut from below his lip, all the way under his chin (see attached photos). Shame on you Dr. Nawotka well! he's not a doctor probably..

I have received Great care from everyone at that office. Dr Pinto is a gem. I've been seeing her…read morefor a couple of decades.

New update, same five stars! Now a heads up to patients with hypermobility/Ehlers-Danlos, and to…read morepatients with depression/anxiety for whom having to manage doctors' emotions for them is a barrier to care. Dr. Pinto has multiple patients with EDS, and puts in the time and effort to adjust her care for the ways the disorder impacts tooth and gum health. Finding my nerves for filling replacement has always been a trial for dentists. As is common in EDS, I go through anesthesetic quickly and variably depending on anaesthetic type and dose. I've worked closely with Dr. Pinto to figure out how to get me numbed up effectively. I also want to give a shout-out to her straightforwardness in working with patients with severe anxiety and depression. It's really common to have to expend precious energy reassuring medical professionals who are uncomfortable with the idea of depression/anxiety. (This is a significant boundary to medical care for folks dealing with these issues.) Not so with Dr. Pinto. Upon learning about the depth of my partner's profound depression/anxiety, all she had to say was "you're on meds? You're working with professionals? Good. So about your teeth..." And that was it. No pity, no fear, no need to manage her emotions and expectations. Again, five stars, A+, best sustained dentistry experience of my life, recommended to everyone who will sit still long enough for me to tell them about her.

I'm one of those people who actually likes to go to the dentist because 99% of the time, I'm just…read moregetting dental X-rays and my teeth cleaned, so no horror stories (minus getting my wisdom teeth out with just Novocain when I was 19, but that's not the fault of any dentist, just Mom and Dad). I really like this office. Christine gave me one of the most gentle cleanings I've ever had and she was quite personable. Dr Everhart was very nice and witty. I do have TMJ, so we discussed ways to manage it that didn't require a new appliance. The receptionist was also very nice. Great visit, great office!

My mother scheduled a consultation to discuss mercury amalgam removal. She was told by the…read morereceptionist that the consult would cost $189 and there would be a $75 cancellation fee. Steep, but we want to take care of her amalgams safely so we figured it was worth it. She arrived for her appointment six minutes late and was told to wait in her car. She wasn't brought in until 30 minutes after her scheduled appointment, the dentist spent under 10 minutes with her and said "you don't have that much metal in your mouth" before leaving the room. My mom asked for the treatment plan and costs and the front desk staff said they'd have to talk to the dentist who was now unavailable, so my mom said to just email her with it. The dentist gave her no details about mercury amalgam removal, what it entails, why it's important, and what she could expect. Nothing. It was an enormous waste of time and money. Feels very much like an office consumed with making money, not caring for and informing patients.

Love the attention to detail, transparency and friendliness of the new management and staff.read more

Williston Bristol Park Dental Williston Location Dr H and Dr C…read more Hello B-Town in the Queen City of Burlington Vermont! I just had to take a moment to sing the praises of this amazing dentist I found--Dr. H over at Bristol Park Dental in Williston. If you're not familiar, his office is conveniently located right next to Aspen Dental Williston , VT and super close to Hannaford's in Williston VT You can't miss the light gray building with that big awning out front. It is handicap accessible, with a side entrance for anyone who needs it. I've had quite a bit of dental work done by Dr. H, and let me tell you, he's done three successful root canals for me. I'm also getting treated for TMJ, and the great news is that he's in-network with Blue Cross Blue Shield of Vermont (BSBSVT) which means my HEALTH insurance covers a range of treatments-- appliances, panoramic images, and even Masseter Botox for that TMJ relief. Seriously, Dr. H is the one-stop-shop for all things dental! When it comes to services, he's got you covered with smile makeovers, full arch cases, cosmetic dentistry, oral surgery, fillings, and even orthodontics like Invisalign and braces. Dr H made an appliance for me, and it fit like a glove--first time, every time. His state-of-the-art equipment is pretty mind-blowing! They show you a 3D image of your tooth, and the new ones he installs fit way better than your old ones--I promise you that. I've had around eight teeth worked on, and Dr H created several new crowns that match my original ones color perfectly. Dr. H's attention to detail during my root canals was top-notch. He is kind, humble and a truly great person. And let me just mention how awesome his staff is! His wife, Dr. C, is also a dentist, which adds to the warm and welcoming vibe of the office. If you're in Burlington, seriously consider making your way to see Dr. H--you won't regret it! I'm looking forward to enjoying my new crowns for many years to come. Having lived in Vermont for almost 23 years, I can tell you that we've needed quality dental care like this in our area for a while. This isn't one of those high-volume mill practices where they don't care about you or make you wait ages for an appointment; he truly takes his time to ensure everything is just right. I know it might sound like just another review, but I genuinely feel like I've found something special, and I hope you'll take my advice and book an appointment with Dr. H or Dr C. Oh, and I'm not sure if I'm supposed to share links, but I'll give it a shot! If you're wondering what (BCBSVT) will cover I will include that too for all you reading it shows what your health insurance covers, check out page 7 of their coverage info--lots of people don't realize what they're entitled to, and Dr. H is in-network, unlike many other dentists around here. https://www.bristolparkdental.com/williston-location/ https://www.bluecrossvt.org/sites/default/files/2024-08/Temporomandibular%20Joint%20Dysfunction%20-%202024%20-%20PUBLICATION.pdf

terrible experience. I went in to have a cap and they threw it out out my cap and told me they…read moreplanned to pull the tooth. I never told them todo that. Dentists. are new hires with little or no experience. the real Dentist, who owns many practices, visits periodically to do the real work.