Absolutely the most professional and hardworking folks we have ever needed. They came quickly after…read morebeing called and stayed on the job until it was finished. I recommend them highly ....you will be pleased ! Ed and Jeana Whisenant

The A&R team just cleaned out our tank today. What a nice and professional crew. Our tank was…read morebehind our house about 180 ft on a steep slope and they are the only one that had the necessary hose length (300 ft) and pump strength to extract from our tank. They found a broken pipe and were able to fix immediately. Very knowledgeable, informative and charge a fair price for the amount of work required. They definitely will be our go to septic guys. 5 stars

Michael with First Call Septic & Environmental Services was able to assist us with Emergency Water…read moreremoval when no one else was able to answered the phone. We had a water line bust coming into our office basement, resulting in 40,000 gallons(Verified by city utilities invoice) pouring into our office basement. Michael showed up with temps below freezing outside and assisted with removing water from the basement. SEVERAL trips were made, truck levers/valves started freezing, however they never quit until all the water was removed. Would recommend for any Water, Septic, Grading or landscaping needs.

I cannot say enough about this company and the family that owns it. Not only are they professional…read moreand knowledgeable, did i mention hard working? They are also some of the most kind and genuine people that I have ever spoken to. I have not met them all in person but I am pretty sure I have at least spoken to everyone at least one time. They go ABOVE AND BEYOND what they even should. Do I recommend?-ABSOLUTELY. This is the ONLY company that I have hired in Hickory for anything, that has not only come through for me, but they did it when they were closed, when no one else would even try to help me and they are more than fair on pricing. I have used them twice now, once for my septic maintenance in which they COMMUNICATED and let me know when they were coming- I wasn't even home that day and they sent pictures and let me know everything that was going on, even though I did not understand, they took the time to explain and make sure everything was good to go before they left. The second time they came out was during the holidays, (while they were off) to handle an emergency that no one else would help me with, (except setting up appointments-taking my money and leaving me stuck.) Yes I recommend this company-big giant capital YES!!! Thank you to the team at Cool Park Pumping for your overall integrity and care for others.~~Total Class Act

I can't say enough good things about them. Friendly, professional and very timely. The first time…read morethey came out and assessed the problem they knew they had to come back. I thought we'd have to wait...they came back the very next day and went above and beyond fixing our issues with old plumbing and a leak with our toilet. Just because I can compare...our contractor had a plumber do our work with a new water heater and the amount he charged was astronomical and he charged every time he came back because he not only took his sweet time coming back he charged a service fee which these guys did not. I felt for the amount of time and work these 2 guys put in it was by far a fair price! I HIGHLY recommend. Especially how courteous they were wearing foot covers and just very nice compared to our overly expensive rude plumber our contractor hired for us.

Highly recommend using Thompson. Their phone operator Jessica was very understanding and they were…read moreable to get into my house to fix a major gas hot water heater problem within a day. Their price was reasonable and fair. Scott and Jake did the work at my house and went above and beyond. I had 3 got water heaters in my basement. The old broken one, a new but incorrect one and the one they installed. They took with them the old broken one and helped me move the new but incorrect one into the garage. This is a local company you can trust to take their time and do good work. I have attacked pictures of their work.

fast service. honest dependable and very knowledgeable about what they do. also very reasonable. my…read morelook for the rest when you can call the best!

Owner said he could fix my problem, which was a clogged drain line from the house to the septic…read moretank and probably a full septic tank. When he got here he only partially cleaned out my septic tank claiming it could not be completely piped out unless I wanted to pay him an extra $250/ hr. to use my water hose to fill the tank and continue the pumping out process. When I asked him about the clogged drain line he said "oh I don't do that kind of work I don't even have the equipment. So this guy wants to charge me $350 for a 85-90% job and then another $250/hr. To fill the 1,000 gal tank over and over until he gets it all. And he lied about the services he could provide. He claims to only be licensed to pump out or install septic systems but can't run a snake through a line to clear a clog. This guy lied to me. If all that's true he could have told me upfront so I could have hired the right person for the job. On top of everything else he is the Highest Priced septic service for a pump out service in this county. When I told him I wasn't happy because he had not fixed my problem like he said he would. He got mad and hateful and said well I can pump it all back into the tank if that's what you want. Then he picked up his shovels and said I could close the hole up myself or his wife to come on and stormed off, went and got his truck. I still pulled out my debit card asking the wife how much would it be for the almost clean pump out Service she yelled back $350. He yelled her to get in the truck, and drove away with me standing there holding my debit card in my hand. All I got to say is good riddance, I didn't wanna pay you anyway. A piece of crap that works in crap, kind of ironic. Do not trust this guy, he's a liar.

Great service with this company. The have been in business many years and very dependable. I'm a…read moreRealtor and my clients have been pleased with their well inspection and water test.

This is an excellent company. They came out to my family's new home to troubleshoot a…read morenon-functional well. They arrived on time and quickly diagnosed an electrical problem overlooked by Clayton Homes. The plumber/ electrician from Clayton homes advised that the well pump needed to.be replaced. This company saved our family thousands of dollars and only charged $170 for the service call. I will definitely call them before dping any well or pump repairs.

I have only great things to say about Jack. He is responsive, professional, reasonable in pricing,…read moreand knowledgeable in his craft. He recently put in a new sink for us, and then came back a couple weeks later to fix a few emergency issues that we had in our bathrooms. I would highly recommend him, and will definitely be using his services again.

The plumber was very knowledgeable & able to quickly identify the root cause of the leak coming…read morefrom our garage ceiling & is going to be able to fix that for us. He explained some separate construction needed to be done regarding the shower tile above & said he knows someone to recommend for that job. Friendly, professional service; highly recommend!

punctual, helpful, efficient. They were making sure that what they did was correct and cleaned up…read moreproperly.