The Staff took such great care of my dad! I truly appreciate all that they did for him and my…read morefamily! Facility is super clean, staff are AMAZING, and over all great experience here!

Nice location and one stop shop for many services. Lots of…read moreparking but it's still always full so get there a little early before your appointment. Well maintained inside and out. I do love my PCP there and they try to get you in for same week appointments when possible.

My name is Marilyn Williams, from Los Angeles, I came down while I was on my birthday getaway. I…read morepromised myself that I would make it to see my sister-in- law (Amy Brown) When we entered the facility, I was so amazed by the facility didn't have a ( smell ) like the previous ones I've went to in LA. It was (very clean), (well staffed) , staff very nice. This facility is Great. My Sister-in-law Amy was looking great, excited when she saw me ,very nice clean room. Marilyn Williams

This place is dirty, noisy, disgusting. The staff is extremely rude and unprofessional. There is no…read moreparking to be found. BEWARE!! The staff lie straight to your face, so you can't believe a word that comes out of their mouths. NOT A GOOD PLACE FOR ANYONE TO BE AT. It looks nice in the pictures, but it's not nice at all.

My mother in law is currently at this facility for rehab after knee replacement. The experience…read morehas not been very favorable. I will say that the speech therapist and physical therapist seem to be very kind and thorough, and one of the nurses/CNAs was very kind as well. They do have a large gym area for physical therapy. The facility, however, is depressing. When you enter, the lobby looks lovely with wood floors and a piano. The front desk staff range from mildly friendly to apathetic. On a recent visit a staff member was slurping soda through a straw from a can and just glared at us as we signed in without saying a word. As you move further from the lobby, however, the wood flooring is replaced with linoleum and the place looks increasingly dilapidated. The first room mom was placed in had a leaking HVAC unit with tons of towels piled under it apparently to soak up the leak. Gross. Eventually she was moved to a better room. And the food - yikes! Do they even have a dietician at this place? One dinner was a cheese enchilada - is that even a balanced meal? Last night it was a sad looking sausage sandwich with the driest and most over cooked french fries that you can possibly imagine. Anway, I guess she is getting the physical therapy which is the reason for being at TLC. But don't expect much more in terms of comforts...

Daytime is ok. Nights are horrible. Way, way understaffed. Patients sit for hours waiting to be…read morechecked on. People at nursing station are either sleeping or chitchating instead of doing their jobs. My personal opinion is: these folks chose this line of work. They sought an education in Healthcare. They applied for this job...but the attitudes are hateful. Shut down half of the facility. Fix what is broken. And the day shift management needs to rotate working night shifts. Not only to help but to see what improvements can be made. You are ALL aware of what a terrible facility this is. You avoid the upset Patients family, refuse to discuss negative situations and put folks in positions where they have to dial 911, from their rooms, to get proper attention. It's all about the $$ for each occupied bed...period. I feel terrible for those patients that have Noone to check in on them. Damn shame...

This facility is nice but the care provided is very inconsistent and lacking at best. My mom has…read morebeen here for several weeks and was transferred from an acute rehab for continued nursing and physical therapy. It seems as though the care provided has been no different than had we put her in hospice... mind you, we are nowhere near that point in her life. Her weakness has only gotten worse, physical therapy has not been done as we were advised it would be, and she continues to lose weight, her muscle strength, and has been laid up in her bed for more than three weeks now with very little movement. She has become stiff and rigid in the position that she's in and is very painful to even attempt to move her into a sitting position. Communication from the staff and her case manager has been extremely poor. I was notified last week on Wednesday that Medicare was only providing one more week of treatment for her and have yet to be provided a discharge date. I have left several messages for the staff with no response and still don't know when I need to set up transfer for her to depart that facility. Based on the timeframe provided, it would appear that I have 24 hours or so from now, yet no information has been provided to our family on when she will be discharged. Her time at this facility has been a complete waste of time and only further set back any progress she had made prior to admission. While Mom says "most of the people are nice," she also said that they very rarely even check on her and never move her. Please do your research to find the best fit for your loved one. We thought we had, and while we understand that skilled nursing is a lower level of care, we feel that there is zero excuse for the lack of treatment she has been provided. It is also important to note that many times when we have been there visiting, there have been other patients crying out for help from their rooms that has gone on for more than 10 minutes before anyone responds to their request or urgency. This is uncalled for! The staff is there to care for these patients and they hardly acknowledge the calls for assistance... definitely not in a timely manner. We are extremely disappointed with our experience and how our loved one has been cared for, or lack there of.

I want to start by acknowledging Brittanya, Kaylee, and Cammy. My mom genuinely loved them. They…read morewere kind, attentive, and took wonderful care of her and they deserve to be recognized. However I have serious concerns about the overall care at this facility. At one point the floor was left wet and my mother fell and hit her face. My mother is a Type 1 diabetic who recently had a stroke and should have been on a diabetic heart healthy diet. That was not even close to what she was receiving. I walked in one day to find her being served ice cream, cranberry juice, potato salad, and a sandwich on a roll so large I could not believe what I was seeing. All of this for a Type 1 diabetic recovering from a stroke. What made this even more alarming is that it was literally marked on her chart to give her a high carb diet. Someone made that decision and put it in writing. When I raised the issue they did change it, however they would still regularly serve her things like large egg salad sandwiches loaded with yolk on an enormous amount of bread. She is smart enough to know to only eat a little from the middle but she should not have to be outsmarting her own care team's meal choices. Thankfully I had been bringing her her own food in the meantime. Her blood sugar was regularly spiking to 350 and on her last day it reached 400 to 500. Staff were saying they did not know why her blood sugar was swinging, while simultaneously feeding her a high carb diet per her own chart. I was not always there and did not always have access to her Dexcom, so who knows what it was reading the rest of the time. Blood sugar at those levels in someone recovering from a stroke can cause brain damage. This is not a minor oversight, it is negligence. Additionally there was a nurse whose name I was unable to get who had a completely straight face, never smiled, barely replied when spoken to, and treated my mother as though she was an inconvenience when she needed her insulin. There was zero warmth, zero compassion and zero acknowledgment that she was caring for a vulnerable human being. Insulin is not optional for a Type 1 diabetic. It is life or death. I genuinely cannot believe someone like that is working in patient care. I also want to note that I brought my mother $100 worth of scratch tickets from North Carolina, something small to lift her spirits during a very difficult time. They were stolen. Taking anything from a vulnerable patient in your care is unconscionable. I am giving an extra star solely for the exceptional care shown by Brittanya, Kaylee, and Cammy. The systemic issues at this facility need serious and immediate attention.

Hilda P a registered amazing person didn't even know I was coming in the room and I watched her…read morewith my mom giving her her meds her food spoon feeding her and being very very nice and she also educated me on medication I normally complain after going to Pam rehab where they totally neglected my my mom has been in encompass many times and Hilda P totally amazing very caring person I wish you the best and God will bless her for being so caring with my mother

Unfortunately I've changed my rating from 5 to 1. I've been caregiving for my dad 2 years straight…read morewith no major issues. In 6 days of being admitted to EncompassRehab, his BP wasn't checked timely, his oxygen wasn't addressed properly, his workout too vigorous and now I have the worst decision of my entire life of either ending his life support by hospice or watch him suffer, while hoping he can recover. My father's last phone call to me was of him screaming in pain and his last text I'll ever read was in the form of the word "HELP!" Neglect at its finest and I WILL know what occurred no matter what the cost... Once a brilliant intelligent resilient kind man, who as of now, has no memory of his existence and little ability to speak, think, see, move or function. For my father I will see this through. 50 years together and he has no idea who I am. -DaddysGirl #JusticeForDad

I was recently a patient at the Dignity Health ER on Lake Mead Park Way. The entire staff was…read morewonderful and helpful. I went with no intention that I had to stay a couple days. On I was discharged, I felt like a whole new person. Dr Hassan figured out the problem and was such a nice Dr. I will always choose this Er if ever needed and I feel as if every one should. Thank you Dignify Health. You're the Best!

We had an elder family member that had an issue where she had to go to the hospital and then ended…read moreup here for her rehab stay. Everything we've seen here has been good. The facility is clean and the staff has been very friendly up to this point. I know there's a lot of choices in town but when it comes to love ones you always want the best. Also got some good feedback on this place before the fact. We feel comfortable with our loved one here while they rehab.

I have been going for cardiac rehab and find the staff caring and friendly. The facility is not…read morelarge but is designed to maximize your rehab with easy to use equipment and excellent staff instruction.

Hi Robert, Savage went to Good Shepherd rehab for 72 sessions. I was treated very well. I was well…read morelooked after and care for like I was one of the family. I'm gonna miss everybody terribly as I look for a new rehab facility and I'll always remember the hard work that I put in at Good Shepherd. I remember how strong I got and how will I recovered and I hope to get stronger still thank you everyone so much. Bob.

I have been coming to this doctor's office for years and nothing but positive things to say from…read morethe doctor all the way down to the assistance to the office staff.

They are wonderful , the whole staff goes above and beyond no matter if it's for insurance…read morequestions or injections for the body they're the best they really listen to your needs. Theresa Nuccio

I've been experiencing pain in my entire left leg. My first appointment was with Adam. What really…read moreimpressed me is that he listened to my experience and what I thought might be going on. I've been three times and every time I feel better and have a better range of motion. All of the staff work as a team and are very friendly and knowledgeable. I went without a referral and paid cash. I am very pleased with the results thus far. I highly encourage you to try them out if you're experiencing any pain, you don't have to live with it! They will help you! They use a variety of modalities too.

This is the absolute best place to get expert physical therapists to address your problem. There…read moreare 3 physical therapist doctors who work on the patients and a ton of well qualified PT techs to guide you through exercises. You are always under supervision of a professional. They have many ways to help you achieve success. They are superior to all of the other therapy places I have been previously gone to .

The facility is clean and nice staff but the patients are given way too many anti-psychotics which…read morekeeps them sleeping and in bed all day long, make sure you ask what medications are being given for what. Maria the CNA said the patient was calling the bell multiple times, I don't think that's a good reason to zonk someone out. It takes months to wean off these nasty pills. That's the mistake I made and wanted to make people aware.

Mixed feelings about this place. Firstly let's discuss the good. Physical therapy by Gavin was…read more nice when it was given in the gym. The nurses (Cheyenne, Vannie. Lyzie etc) were so nice and cheerful when taking care of my dad. Ok now the negatives...... my dad was released from care despite having a fall two days prior to the day of release.......not good, I would have expected that they would have given some additional care to assess why he still had the propensity to fall. Also the food services for a vegetarian here are dismal and no effort was made on their part to find options. My dad lost so much weight. Not happy with this place. Proceed at your own risk and advocate for your loved ones if they are sent here