I used to go to this dental practice regularly over a decade ago but stopped going when they had a staff that didn't seem to care about the patients. Well I gave them another chance since they're on my current insurance and I was pleasantly surprised. Everyone on the staff is so respectful and sweet. I actually enjoy going there now. read more

Read the reviews on this practice like I did; very, very negative! Can't believe that they are still in business. I did not use this business because of the horrific reviews on Yelp. Beware everyone! read more

My 4-year-old son had his very first dental appointment here, and I couldn't be happier with the experience. Oscar was very polite and made us feel welcomed from the moment we walked in. The front staff was so attentive and kind, and they really helped my son feel comfortable. The dentist was amazing gentle, patient, and great at explaining everything in a way that kept my son calm and even excited. He actually enjoyed his first visit, which says a lot! Highly recommend this office for anyone looking for a friendly, professional, and kid-friendly dental team. read more

Absolute trash. If I could give negative stars I would. My elderly mother went to this dentist yesterday and dealt with someone named Pamela who was much less than helpful. She told me my mother was dismissed from the office and when I asked what that meant she said that she was not allowed back as she "yelled" at them and called them incompetent. My mother hasn't yelled at a soul in her life. After I tried to figure out what was going on and asked for a manager and was promptly blew off, I let Pamela know that she was in fact incompetent and that her lack of customer service was exactly why she got the attitude she did. Don't ever go here if you want competent assistance. read more

Most of the time the staff is good there's been some issues but they have taken care of it . We don't ever have no extended wait time. Later in the day is better less wait time . read more

1 star for sure. Horrible dental office. The first time I took my daughters we waited 30 minutes past our appointment and about 30 minutes inside the room for the doctor. The second time we waited an hour PAST our appointment, and on top of that a family got there an hour after us and their kid got called back before us. We cancelled the appointment right then and there and left. Do not come here unless you want to be there 2 hours plus. read more

Very unprofessional after booking an a appointment a month ago they reschedule my appointment from 9am to 2:30pm when I get there they cancelled my appointment completely because the dentist did not show up the nurse lied and said they tried to call but no they did not I have the dentist number saved on my phone the only thing they could do was schedule my 7 yr old with tooth pain another 2 weeks out what a joke! read more

One of the worst dentist experiences. I've had them cancel appointments on me the day of the appointment and then be told they can't rebook me for weeks later (on multiple occasions). If this was just for a cleaning I'd be more understanding but these appointments were made because I told them I was in pain. Clearly they didn't care. The dental hygienist at my last visit was completely unprofessional. Cell phone kept going off during appointment, the dentist had to verbally scold her for not doing what he was asking and it was clear she didn't know what she was doing. Definitely will be finding a new place to go, hopefully one where they actually care about their patients. read more

Wish I could give a ZERO. Tried to call them to make an appointment for their Apopka location. Phone rang forever and then went to voicemail. Left voicemails 3 days in a row and no one ever returned my phone call. Great way to get new patients. Went with SAGE DENTAL instead. Hoping for the best. read more

Called to try and set up an appointment. "Stephanie" answered saying "can I put you on hold?" Was already on hold before I could even reply. Sat on hold for THIRTY MINUTES (picture included for proof) before I hung up and tried to call back. When I called back I got the answering service that honestly couldn't be less helpful. If you're going to keep someone on hold for thirty+ minutes, please extend your crappy 4.5 minute music loop. read more

Greenberg Dental Associates - Orthodontists Near Me - Apopka, Florida

3 stars because the wait was entirely too long and the staff wasn't welcoming or friendly. Butttt the Dentist is great. Very knowledgeable and friendly. Dr. Lozano is who I definitely recommend. The reason for the 3 stars is because I came here to bring my nephew for a cleaning. He already had his X-rays done a week ago or so. So that was done already. The appointment time was at 8am, we arrived at 7:45am just in case we could get in earlier. But they got us at 8am which is perfect, right on time. However, we were in the actual room waiting for 41 mins for the dentist to read the X-rays and then get his cleaning done. I understand places get backed up, but no one checked on us. No one acknowledged us, and it's freezing here too. So bring a jacket if you get cold easily. Maybe there wasn't a sense of urgency because we were here just for a cleaning. I don't know, beats me. But waiting for 41 mins in the dental chair and it was cold, isn't fun. And he'll definitely be late for school now. read more

Have been trying to make a appointment for my annual examination for 3 days. No one answers the phones and no one returns phone calls. They've been experiencing a larger than normal call volume every time I call.. If that's the case maybe they need to hire someone to handle these calls read more

can somebody please clean the floors in this waiting room...it is disgusting every time I come here. does anybody clean here????????

This is THE worst experience I've ever had at a dentist! First, no one there answers the phone, EVER. I called in for a dental emergency and filled out an online appointment request as well. Someone called me back days later, we played phone tag for two weeks...with each time telling her it was an emergency. When we finally connected she claimed that she didn't know it was an emergency or that I was in pain! She offered me an appointment that day at 2pm, which I scheduled. Not 15 minutes later she called me back saying I had to come in before 12pm because "they were having a fit" I asked if 11:30 was ok, she said yes. I went in at 11:30. I waited until 1:20pm. I went to the counter and said that I had been waiting for almost two hours and asked if I was going to be seen that day. They said yes, but that I was considered a walk in and I had to wait until they had an opening. I went back to sit and wait some more. Then the rep I had spoken to on the phone called me and yelled at me accusing me of yelling at the staff. I said that I had not yelled. She asked me if I was angry. I said yes, I'd been waiting for two hours! She then explained the "walk in" policy. She then admitted that she probably should have explained this to me beforehand. She continued to lecture me about being nice to the staff and that they were only trying to help me. I said ok and hung up. I then went to the counter, collected all my paperwork and left. I will never be going there again! Don't waste your time. They are disorganized at best. The rep on the phone, Elaine was RUDE and mean. I saw multiple other patients complaining about the wait time, which they said was over two hours. I also saw two different people who physically came in to the office to make appointments and they commented that "no one answers the phone". read more

STAY AWAY. I would give a zero if possible. They are crooks, preying on innocent children. I took my 9 year old there for an exam. They raved over her dental hygiene, said she was in excellent condition. They found one tiny cavity on a baby tooth and suggested filling it just in case. I made the appt. I go back with her. The pediatric dentist that was on that appointment tried to look at the very same X-rays and tell me my daughter needed 2 root canals and 4 crowns all on baby teeth. Did the X-rays magically change? Give me a break! Come to find out that this chain is known for performing unnecessary dental work on children all the time!!! This is monstrous. I went to get a 2nd opinion to find out she only needed fillings. Stay away from this place. Greenberg Dental is ethically bankrupt. Update: I also was informed that the sealants I paid for less than 2 years ago were not done properly, because they couldn't find any evidence of a sealant on her teeth. read more

I'd give ZERO stars if I could. People, heed my warning, and NEVER GO TO THIS DENTIST. Save yourself before they literally rob you. They will tamper with their documents, charge you for things they don't do, and quite literally STEAL from you. If they ever offer to send in insurance claims for you, DECLINE and do it yourself otherwise they will keep any money insurance sends back that is meant to be for you. Do not go here. You've been warned. read more

Can you say unorganized, and overpriced? Staff needs additional training in customer service, makes no sense that you can only get answer on procedure billing one day a week. ..Worst dental experience ever!!! read more

Don't use Greenberg Dental on Semoran in Apopka. They were insistent I had a copay and pay it for an exam & xrays that don't have a copay under my very minimal insurance benefits. At my insistence, they double checked and found out I DON'T have a copay for that day's services. My initial visit a few months ago, was to re-cement a crown. Because I had limited Dental benefits consisting of a Cleaning, Xray & exam under my Medicare Advantage Plan, Greenberg wouldn't honor their advertised $29 fee for an Emergency Xray & Exam. I was charged $49 for the xray and exam plus $50 to recement a crown. At my last visit for a routine exam & xrays, the dentist mentioned "the very large cavity" found at my last visit. When I expressed surprise because the cavity wasn't mentioned during my last visit, the dentist blew it off that I was there to have a crown re-cemented so that is what they focused on. Now I have a tooth beyond repair and it has to be extracted by an Oral Surgeon. They also violate the HIPAA law protecting your Privacy. IMHO, this is a practice focused solely on money and not a true concern for their patients. read more

So normally I would never go to one of these all-in-one mega-box-store kind of dentists, but they take my horrible insurance. Also, I can get my wisdom teeth taken out at the same place by one of their oral surgeons. So, I digress, I ended up here for my check up this week. First, I would think that if there is ONE advantage to going to a place like this, it would be the flexibility with appointment times (since there are 8 different dentists who work at each branch) but this is NOT the case. Apparently only the dentist who sees you can perform any work on you that needs to be done, and of course she is only there Mon-Fri until 3. I don't know this until AFTER she sees me and I am trying to make an impossible appointment to get a filling. Next Opening- April 20-something...really? THEN, I couldn't get my teeth cleaned while I was there for my check-up (of course). So separate appointment for that. Okay, well, I was told the oral surgeon is here today, can I get a quick consult so I can get that on the books? Oh no, that's not possible...you'll have to make an appointment and come back next week, he's only here on Tuesdays (btw). Okay people, let's count...this is one appointment yesterday, one next week for a consult, one for my cleaning, one for a filling, and one for my wisdom teeth. That is FIVE trips to the dentist, and all appointments that have to be made before 3 in the afternoon.....ugh!!! Now I'm trapped, I have to go there until this work is done at least. If I were you though, I'd STAY AWAY!!!! read more

Listen, this dentist office is amazing!!!! the staff and the dentists are awesome. My whole family goes here from child to adult and we are all very happy. Its a friendly environment, they answer questions, and the wait isn't bad at all. I had 4 teeth surgically removed and bridges, deep cleanings, x rays, and my daughter had her front tooth fixed after she chipped it. My husband had his root canal done here as well. From the first day we were there to the check ups every now and then the office staff have been awesome. read more

I showed up early for my appointment and checked in. I waited 20 minutes in the waiting room, while I was the only person there. I checked with them and they said it would be another 20 minutes before they would see me for a cleaning. I booked the appointment more an a month early so there was not situation of squeezing me in. Just very disrespectful of my time. I left and canceled the appointment with them. read more

This place never I mean never returns calls. They are so disorganized and can't keep track of their billing. We used the orthodontist and will never again nor use the general dentistry. We usually have to wait at least an hour before being seen. No wonder there is a movie playing in the lobby each time! read more

All of the Greenberg Dental locations have been AWFUL. We have gone to Deland, Altamonte, Apopka and Clermont due to insurance. One is worse then the next....DON'T GO HERE! read more

I visited Apopka office, Dr. Hoang Nguyen, however they told me some story that they can restore my bridge and collected $400 for the temp bridge and told me they will call within a week to set up an appointment to proceed but no one called for a whole month. I called the office multiple times but no one even pick up the phone so I leave a messages for call back. To make it short, I called and called they constant ignore my calls so I went to the office and ask for my refund and they the police. My insurance told me that they didn't even called for no such service. It has been two month now and Greenberg make no attempt to refund me the money in which they provide zero service for, I would called that a thief. I will never anyone recommend go there as just as they abandon and neglected my case seems to be a something that has been going on with this company for some time. Still waiting for my money, company maliciously delaying my refund and thus delaying my treatment. read more

I DO NOT recommend this office!!!! My first encounter was when I called as a new patient to set up an appointment. The lady was rude and very unprofessional as I had questions being I was a new patient. I still set an appointment and then 1 hour before my appointment they called me and told me they had to cancel it so I was unhappy but understood as things happen so i rescheduled. Low and behold they called me again this time a few hours before asking if I could come one early because the hygienist had to leave early. I explained I couldn't and that after the hygienist I also had an appointment with dr. They said ok and come in. I went in, I waited for an hour. When I asked if the procedure could still be done they said yes with an attitude after she was done texting on her phone! Oh and also while waiting another person walked out as she has been waiting for over an go as well! I continued I wait then when I was brought back to the dr I was told the procedure could not be done I would have to reschedule! Really!!!!! Pathetic! Waist of time! I left work early so also a waste o money! Poor service, bad attitudes all around from employee there, unfriendly, not clean very bad place! read more

I've been going here a while, and nearly every time I have an appointment it's at least a 45 minute wait. I know not to plan anything for at least two hours after the scheduled appt becauce they are never on time. This wouldn't be as big of a deal to me if the customer service weren't so terrible. Having to wait long periods AND deal with rude, snotty receptionists is intolerable. They are not friendly or welcoming, and if you present them with an issue of any kind they will flat out tell you that you are wrong, with no apology or empathy whatsoever. When paying on two seperate occasions with cash, the receptionist gave me a hard time. The first time she made a snide comment "I can't believe you are using cash", the second time she didnt have change for me and said "Sorry but no one uses cash anymore". They should really invest in a sign that says "WE DO NOT ACCEPT CASH" if that is the case. Bottom line, TAKE YOUR BUSINESS ELSEWHERE!!! read more

I obtained insurance and used Greenberg Dental in Apopka as my home location. The insurance company I used was Humana. The price chart I was given quoted certain prices for extractions, and partials / dentures. Two prices were provided for extractions (simple and complex). Upon going to Greenberg I was told they could not do extractions at that office (although they had done extractions for my husband there in the past.. with no insurance.. (cash payment) They wanted me to go to another of their offices and have the extractions done by an oral surgeon at at a cost of more than four times the quoted insurance cost. I contacted Humana and Greenberg home office to compalin and received no assistance. I was completely blown off by both. I later went to another dentist, where all my extractions ... which were simple extractions... and the cost paying cash, was over $100 less per tooth than it would have been with the insurance. Meanwhile Humana continued to withdraw payments from my account for premiums... for the entire year (the contract length). I never received any services from Greenberg or Humana. I would not recommend any of the many Greenberg locations in Central Florida, or Humana Dental Insurance. read more