We had an exceptional experience with Steven Shutler in a crazy market. His communication was…read moreexcellent, he followed up quickly, and helped us navigate securing a lease in a short period of time. He also answered many questions we had about add-ons so that we made the right decisions. Would recommend him, based on our experience, without hesitation.

Steven Shutler is an exceptional agent. He helped us secure a two-bedroom apartment in our dream…read moreneighborhood of Pacific Heights in under a day! We identified a listing of interest, Steven arranged a tour within the hour, and our application was submitted, signed, and approved just two hours later. Steven is everything you want in an agent--professional, highly responsive, and transparent throughout the process. He even negotiated a 35-day lease start, giving us sufficient time to provide notice at our current residence and saving us a ton of money. You are an absolute gem, Steven. Thank you!

This property management group is a gem…read more It's common to hear about property management companies that take forever to address maintenance requests or are impossible to get in touch with but we've had the best experience renting a property managed by Hogan & Vest/Structure Properties. We've rented for over 5 years and have always found their team to be super responsive and friendly. They go above and beyond to ensure their properties are well maintained and that tenants are taken care of. Thank you Ellen, JC, Sam, and the rest of the Hogan and Vest team!

My property manager Ty Harris shut off my electricity without warning. I spent almost two days with…read moreno power, only to find out from PG&E that the issue was internal. When I went to check the breaker as instructed by PG&E, the lightbulbs in the basement had been removed and it was pitch black. While I was trying to flip my breaker on, my back was turned and Ty Harris (who doesn't live in my building) came up from behind me and physically assaulted me. He hit me, threw me into a concrete wall, put his hands all over my body ripping at my skin, and chased me up a flight of stairs... I was bleeding from multiple areas. This is a premeditated assault. Violence.. There has been no apology from structure properties, no explanation for his behavior. Why do I have to explain to human adults that unlawful violence is bad?

It's a year since Alicia and Kristine found me and my dog this apartment. So grateful. Finally…read morewriting a review. 1 They showed me a dozen apartments on one day. All were really nice, within my price range and in my desired location; I actually liked most of them! Even this part would have been impossible without them: I mean, most places don't even take dogs. 2 Even if I could have done it, it would have been a full-time, heart-breaking job for a month. The coordination work Kristine did alone was worth it, and she helped me persevere as places appeared and disappeared frustratingly within hours. 3 I would never have recognized the deal-breakers Kristine did. She never pushed or nudged, but she saw things I just missed. Signs of an unrepaired leak; a cracked window. 4 The landlord was a real stickler, demanding an unusual amount of paperwork from me. Kristine was super supportive as I gathered and sent and re-sent everything, and waited. A year later, there have been only pleasant surprises. Nothing triggers my allergies. My neighbors are awesome. It's a great building. This also is something Kristine predicted on the basis of little things she observed when we visited. And it means she was listening to me, and really knows the city and its neighborhoods. Another thing: back last year I called another rental broker before I settled on San Francisco Relocate, and they turned me down, saying what I was looking for couldn't be done. I respect that, but ... they were wrong.

I recently relocated from Honolulu to San Francisco & decided to use a relocation agent although I…read morepreviously lived in San Francisco due to the high competitive rental market. I found SF Relocate through Yelp and read the positive reviews & recently met another busy professional who used them to relocate from Honolulu too, and he shared his positive experience. I sent them a message via Yelp advising of my relocation date & apartment needs & received a quick reply. I chose to view the apartments on the first Saturday after my arrival & focused in the northeast quadrant of SF (Pacific Heights, Cow Hollow, Marina Districts) as I work early hours in the financial district & I needed a quiet, safe apartment with parking. Additional preferences were hardwood floors & gas stove. My agent was Charity, who is super awesome, has great energy & enthusiasm & personality. We saw about 12 apartments all day in both my preferred areas & a few beyond (about 8 hours in total). Several apartments matched my needs in my preferred location but one beautiful apartment in a Mediterranean building stood out with 3 walk in closets & parking, facing the back garden (nice & quiet), gas stove & hardwood floors. Charity contacted the agent expressing my interest & to arrange for an application. I got the beautiful apartment that I wanted & am happily living in it & enjoying the Marina District with convenient & eateries shops nearby. I would recommend SF Relocate to anyone who doesn't want to deal with hunting & pecking for an apartment, combing through listings especially fake postings & understands the cost of convenience & expertise.

I'm a homeowner and hadn't rented in years, but I recently had to relocate back to the city for…read morework and needed to find a place quickly. Thankfully, I met Joseph at a showing, and he made the entire process smooth and straightforward. He guided me through each step of the application and lease signing, and helped me secure a place in exactly the neighborhood I was hoping for. I'd absolutely recommend Relisto to anyone searching for an apartment in San Francisco. Professional, responsive, and incredibly helpful during a stressful transition!

Working with leasing agent, Virginia, was such a pleasure. With her level of professionalism, I was…read moreable to secure the apartment I wanted within a week! From prompt replies, to her level of accommodation, she made what would have been a stressful situation smooth and problem-free. I highly recommend her as an agent!

As a former tenant, I would highly recommend you entrusting your real estate needs to Brick and…read moreMortar. Highly efficient, any and all issues were taken care of immediately. The staff was super friendly and helpful. If I were to come back to the city, I would only use Hilarie and her team, you will be impressed, I was!

Hello I'm a tenant whose apartment is managed by Brick and…read moreMortar. They are NONRESPONSIVE for most maintenance requests. The request gets completed without any notice, without follow up, and only after repeated nagging. I was without a working oven over a week, a neighbor had a faucet run for 10 days before anyone showed up. They routinely mix up contacts and contact the wrong unit. Their technicians have been great WHEN THEY SHOW UP

Simon got me the ideal house for my parents in Oakland. Close, but not too close. Super crazy…read moremarket now but he knew what to put the offer in to get the deal done. He was always willing to drive to the east bay and was quick and responsive. Highly recommend.

Simon is professional, personable and a great planner. Our family found him quick and responsive…read more Since he grew up in San Francisco, he knows the area intimately and can serve as a guide to any neighborhood. That's an asset to someone like us who are not from Northern California. When you work with him, you will get results.

We just sold our Victorian flat condo in Bernal Heights with the help of Team K.Ho. The entire…read moreexperience and results were fantastic! From the moment I first met Kevin and Keli, I knew that we were dealing with a special team. Their enthusiasm for our property was authentic and inspiring, and they were able to quickly notice and note all the detailed aspects that we knew made it special. They paid two long initial visits to our place, and tore through in a detailed whirlwind of ideas for improving how it could show, with changes to lighting, color, hardware, etc. We had renovated our bath and kitchen recently, and we knew our place would show well as it was. I was also keenly aware of the market, and had a good perspective on what the range of possible selling prices was. I knew that it was a matter of making it stand out and shine in a way that really brought out its most special features. By the end of those first couple visits from the team, we were convinced that Kevin and Keli were the ones who could accomplish that goal, and bring us a selling price at the high end of the range. We knew that it would cost a bit more than what we would need to spend with other agents that we interviewed (for the additional enhancements, and for the higher agent commission)--but we looked at it as an investment that we were confident would pay off. Specifically, another $50k or so would bump us at least $100k in selling price. The service that they promised was also turnkey. They would take care of the entire process, including project managing the vendors and contractors who were making all the changes to our home. More than you would expect from other agents. And they did not disappoint. The peace of mind we felt as we went through the process was priceless. Not only was it turnkey, but it was extremely hands-on, when necessary. I mean, Kevin was putting in tons of after-hours doing things like designing and printing new house numbers for our transom--because there was no one else to do it, and he knew it was the first thing potential buyer would see, and it had to be perfect. In the end, everything we expected, throughout the process, came to be. All of our expectations were exceeded, and we sold at a price that was at the high end of the range. We're very happy customers.

Kevin goes above and beyond as a realtor. During the home search process, he toured potential…read moreproperties and recorded videos highlighting all the relevant details, giving me a thorough preview of each home. When evaluating a property, he prioritized investigating every detail--sometimes literally digging around--to make sure it was safe and sound. He took the time to understand my priorities and helped me purchase a property I'm truly excited about. The property needed some updates and changes, and Kevin helped with the heavy lifting by making a list, identifying the key issues, and helping prioritize the work that needed to be done. When I shared everything Kevin was helping me with, friends were surprised. They said their realtors were no longer involved after the sale. Kevin clearly loves the process of matching homes with buyers. I'm grateful for his help and support.

After a frustrating experience with our previous property manager, we were in urgent need of…read moresomeone reliable and professional. We interviewed several options and ultimately chose Chuck Liu from SFHM--and we're so glad we did. Chuck immediately stood out for his responsiveness, professionalism, and deep familiarity with our San Francisco neighborhood. His fees are reasonable, and the level of service we've received in return has exceeded expectations. When he stepped in, there were several unresolved issues left by our last manager. Chuck handled them quickly and thoroughly while keeping both us and our tenants informed. He built rapport with our tenants from the start, even introducing himself in person, which helped smooth the transition. Over the past year, Chuck has continued to manage the property with care. He strikes the perfect balance between independent problem-solving and keeping us in the loop, which we really appreciate. Chuck was transparent from the beginning and provided clear information about his services and contract terms--something that gave us confidence before we even signed on. If you're seeking a property manager who is proactive, trustworthy, and tenant-focused, we wholeheartedly recommend Chuck Liu and SFHM.

Chuck has been an excellent property manager, sharp, responsive, and consistently on top of…read moreeverything needed, whether it's tenant issues, placement, or lease renewals. He knows the Bay Area market well and work quickly to get things resolved when tenant needs or repairs comes up. He also communicates a coordinate effectively with the HOA, which makes management much smoother as an owner. I appreciate his attention to detail and proactive approach. Highly recommend working with Chuck.

Jennifer Hamamura was super responsive, friendly and on top of everything making the process a…read morestreamlined pleasure. Finding something in a time crunch - during the holidays - I thought would be impossible but Jennifer made it possible. Would definitely recommend again for anyone looking in the city!

I wish I could have as many positive reviews as everybody else... But I've never been able to…read moreactually get in touch with anybody at this company. Feeling ignored, disappointed, and like I'll never be able to rent from these folks ...

Just signed my lease and I had a great experience working with agent, Nick. Responsive, helpful and…read moreguided me every step of the way. Good reflection on company and strong representación that I'll be in good hands!

I looked at a few listings on their website and the listing would say to directly contact the agent…read morethrough text for the fastest information/callback. I did and the agent did not respond for over 10 days, when the listings I was interested in were taken already. There was no apology. Please improve communication, especially if the listing says to contact agent directly!