Go anywhere but here! Horrible management! The only person that works on site is Darcy and she…read morecomes and goes as she pleases. They change their hours on a whim and never bother to update their website. Last time I went to pick up my trailer, their electronic keypad was broken and no one picked up the phone. I called their main line and got some random person in a different state that couldn't even help me get in. It was the only time I could come get it so I had to cancel my trip. On top of that, they raised the rent Twice in 9 months and also managed to damage my trailer while it was parked there! Darcy told me they would check the cameras and investigate. The next day she tells me they won't do anything and I need to file a police report and contact my insurance company if I want to get it fixed. This place is a nightmare! STAY AWAY!!

Elite RV Storage was there for us each time we needed storage. Their "one of a kind" service is why…read morewe continue using Elite when we're not on the road. The convenience of being able to drop off our 5th wheel and knowing it will be stored quickly and safely is a big plus. And there are times we need to retrieve an item from our 5th wheel- Elite RV Storage is always available to help us access it quickly. Elite RV Storage is our "Go To" in the Treasure Valley area.

My mom needed to move her stuff from a storage facility to our daughter's garage. The 10 ft truck…read moreand dolly I ordered online was easy and hassle free. When I arrived at the location on Franklin, can't miss it, Michael who was managing the front desk area was personable and genuine. He was dressed professionally and we joked about my last name especially since it was the same as the day that I was picking up. He went through all the details and I what I liked the most was highlighting all the important details like the QR code for roadside assistance, how much to fill up for gas and when to return it. I got the keys and matched the ID number on the keys to the back of the truck. It was very cleaned and the A/C worked like a Polar Bear's dream. We got a couple of bins Friday night and then the bulk of the moving the following day. We closed out the storage space at the space facility, dropped off the rest of the bins, put some gas in the truck and retuned back to the facility. The team upon the return were efficient and genuine. I was shown what the total was going to be and was immediately emailed with a receipt. Overall, the experience was great, hassle free and fair-priced. Thanks U-Haul Team.

When I booked my installation app on the 28th for the 30 at the Overland location, all was good…read moreuntil the 30th around 1012 I missed a call saying it was double booked. It took 3 or 4 calls to get the same person at the U-Haul location on the phone. I opted to get it done at a different (1030 W Franklin) location. I was told I'd be transferred and then hung up on. I had to call back to get details. I called to make sure and was told i could show up at 11 or 1130 if wanted. I show up at 1145, but the installer is at lunch. He didn't bring my vehicle into work on it until 1220. The staff was very friendly, and I was even given a discount for the weight and the issues. For some reason, they only have one installer and he didn't seem to care that he went to lunch and didn't tell anyone anything and just didn't show up until I'm guessing someone contacted him. I appreciate everyone at the Overland U-Haul except for the dude that's apparently the only one that does installs and I'll definitely be the last time that I go that route. Quite beyond not worth it. Also, he zip tied the wiring closest to the connector onto my tow hitch, so there's absolutely no room to pull the connector anywhere so now I have to look under and see how much slack there is if any and cut the zip tie so that there's at least some give. This dude has apparently been doing installs for like 25 years yet he zip ties the wiring so that the connector is basically touching the tow hitch. The only way I could be less happy with the outcome of this is if the installation didn't happen and I had to reschedule again. Again, Amanda, Abigale and Damien and the other gentleman that works there were awesome. Just not the installer. I really hope that he either get spoken to or reprimanded or even fired so that nothing like this happens to someone else.

These people scammed my family. totally unprofessional and I do not recommend this business for…read moreanyone. Don't even think about parking in the parking lot longer than 10 minutes. You might get a boot on your car.. Boooooooo

I was helping to plan the company picnic this summer and was not keen on getting bags of ice from a…read moreconvenience store or grocery store. Then someone turned me on to Boise Cold Storage. NOTE they do not take credit/debit cards for payment- however they have ice at a great price.. AND will help you load it to your vehicle. I will recommend them to anyone in need of ice for an event.

Amazing service such a pleasant experience.Would recommend them to everyone.Friendly people and…read moreevery thing was so clean

Great facility! I would def recommend this location to anyone looking for that mom and pop business.read more

This place is Amazing!!! Beautiful state of the art facility and a great location. Candace at the…read morefront desk is Awesome and went above and beyond to help me. They even have mail boxes for rent. Super convenient!!

This review is related to a uhaul rental…read more I called to reserve a uhaul and received amazing customer service. The woman who helped me talked me through the process of self check-in and checkout, she helped me book the truck I wanted even though they had to get it shipped from another lot and followed up with me before and after the rental.

We went to 9 different places before we made our decision to rent from Heather, the manager. She…read morewas so helpful. For what we rented the price was an excellent value. Service was superb. Other places could not answer our questions. And did not seem to care. Heather Cares.

We just moved here and are in need of storage. Although this place was booked and did not have what…read morewe needed, I still wanted to take the time to write a review. Heather is the on site manager and took the time to call several different places for me until she found the right fit for us. She was lovely and so helpful. Moving out is state can be so stressful, but when you meet someone like Heather, it makes it a bit easier. Thanks Heather!

Not the most impressive. These are old units under new management that does not prioritize customer…read moresatisfaction.

The cow was great she was very thorough very polite and respectful I just think that you guys…read moreshould give her a golf cart so they don't have to walk to your storage people retired but she was great she was excellent

I want to give zero stars but it doesn't let me. I left on the 2nd of January and in order to get…read moreinto my unit they changed me $160 and didn't pro rate me my money back and are keeping it. I'm leaving this storage because in a years time the jacked up the price $60. If I can save anybody from making a horrible mistake. Find a place that is based out of the state of Idaho, this company isn't for here. This company will steal your money. I hope this review will save someone from a huge headache. They over charge for their units, I found one twice the size and half the price and if you can don't get caught up in the scam of them asking you to give them a review when you get a unit.

If I could rate them less I would. Don't be even 10 days late or you can't afford to get your stuff…read moreback