The whole process was smooth. In and out quickly. Even had packing material, locks and other…read morestorage accessories available.

I have been a customer for years and Maria Mogollon at the 7625 N Loop East Houston, Texas 77028…read morelocation is very professional and kind. She is always willing to answer questions and assist customers. Thank you for your awesome customer service! Ms. Glynda J.

I just wanted to say that the lady at the front seat is super sweet and helpful..Ms.Margo I…read morebelieve! huge help and very professional..

Our camper was stolen from this place. The manager was quite indifferent about the whole thing and…read morethen confessed to me that other hauling trailers and things had recently been stolen. This place is a marked place for thieves and the management is doing precious little to stop it, like hire a security guard. If I had known I would have moved somewhere else. Renter beware!!

The whole process of renting a unit went very well with no problems thanks to Fefe the manager at…read morethe Humble location 2960 1960 East.She was very professional courteous and very knowledgeable about the entire process. The facility was immaculate. I will definitely use their services in the future.

It was very easy to rent on line. When you use the app, you can access the gate. Nice space for the…read moremoney.

Customer service reps are rude and very confusing and the people aren't helpful at all. The manager…read moreof the Ella store between Airtex and richey is Really horrible and needs to be fired

Anytime someone thinks of having to move in or move out its always a frown knowing the extensive…read morework that you are about to endure but Sandy from Public Storage on Ella Blvd (facility manager) in Houston, Texas put a smile on my face as she made the process quick, easy, and comfortable. She explained all necessary dos and don'ts ;expectations of the facility. She had great customer service and the process was smooth. I told her what I was looking for and she accommodated exactly that no extras or up sales were attempted. She also told me about the Public Storage app and all its perks. One thing I enjoyed most about the app is that you can go in and out of the facility smoothly as you can gain access with a touch of a button on your smartphone. I would highly recommend anyone to try out this location! :-) :-) :-) (#Smiley Face)

I've been renting usuals from this location a lot due to needing to furnish 2 homes. The owner of…read morethis location is amazing and has the newest van and uhuals . The van literally has all the bells and whistles. I love driving it lol If I ever need a uhual, I always call him first bc he provides the best services and provides the best equipment in town!!

They make it easy to rent a space. Many affordable choices. Everyone that works there is kind. Very…read morehappy to be storing with them.

Hands down the most professional and friendly storage I have ever been with!! Andrea is the real…read moredeal, her and her team keep a close eye on things and communicate very well, not to mention keeping the facilities so CLEAN!!!! GREAT JOB! Best storage investment ever!

Very friendly and helpful manager . Their prices are very competitive and they even had a nice and…read morethoughtful gesture when we opened up the unit we rented. In it were two bottles of water and a padlock they very well could have sold us instead of gifting it. I've used one of their sister companies in another part of town and was very happy with their service there too.

Update: flex storage did reach out to fix the issue…read more We were quoted 950 for a 4 bedroom house, garage, and we listed in the contract all the heavy items. We were given 3 movers, and at the time my dad was in the hospital needing a triple bypass, so it was just me and my mom. They refused to talk to my mom, since my dad set up the move. They didn't bring tools, dolly, anything. They took everything apart, and stopped working a hour in because they didn't think they would finish. They spend 2 hours on the phone with the company, and the company quoted us a new quote. 2,500. And that they wouldn't be able to move us till Monday now. Again we still had to pay for the "4 hours" which was one out of labor. My mom told then no and to just bring what's in the truck (which was 1 king, 1 full, 2 twins the bedframes to all beds in pieces, our kitchen table in pieces, our dryer but not our washer, and my moms desk in pieces. And maybe 20 boxes). Oh let's not forget one of our movers was 76 and not moving anything. When they dropped our things off they didn't even put together anything! Again all while my dad is in the hospital for open heart surgery.

!!!!!!VETERANS DO NOT USE!!!!!…read more I wish I would have looked at the reviews before hand. This team was out of Killeen. First they gave me a window then changed it. Then they send two young kids to move my stuff. They slide my 250-300lb dresser down concrete stairs on its top. I witnessed it about half way down. So I'm thinking no problem, surely negligence is covered. NOPE! Janella with Flex's Claims Team said my 97lbs dresser would received no coverage. I'm 6' 1" and 210 pounds, do you think I needed help with a 97lbs dresser. Bottom line this place is trash and they employ trash. -Retired, Disabled Combat Veteran.

I had 2 INSIDE units here FULL of belongings, they were broken into and majority of things were…read morestolen. Coincidentally the cameras weren't working when this occurred, yet on the website it clearly states there are security cameras. Not only were the cameras not working, the lock was tampered with and changed without my knowledge - and guess what, NOTHING WAS DONE. No one said anything until I got there and tried the lock. Theyre trying to tell me someone dropped in through a vent in the ceiling and stole everything. Wasn't aware you could let yourself out from the inside of a locked storage unit, pretty sure beds don't fit through vents either. RUN FROM HERE!!!!!!