We had just bought hanging baskets from Greenstreet a few weeks ago. They now have a bogo sale on them. I asked if they price match to which the employee didn't know so she brought the manager/owner? Katie out and she said "are you buying anything else?" I said no, and then she said "then no, I don't price match". I then asked what their return policy was and her answer was "so what, since I won't give you the sales price you are just going to return them and buy them again?" To which I answered "that's exactly what I'm going to do" and she said "fine I'll give you the sales price." While she pulled up our account she was clearly making faces to the employee who was facing us, and she was blatantly making faces back to Katie whenever she'd look at her. She then turned to me after a while, clearly just coming up with a new way to hassle us, and said "Do you have the plants with you?" And I said no (of course I didn't, nor should I have to, they have a full record of our purchases with them) and she said "well, you'll have to bring them back". This was clearly a spiteful ruse to hassle us, where she thought she'd either get to make us go out of our way or that we wouldn't come back. So, we left. Note she never said what the return policy was.
I told my husband then and there that based off of her attitude and general rudeness if I brought them back we'd just be returning them. I called their VA store and inquired about the return policy because based off the previous interaction with her I was sure she was going to try to get out of it or hassle us. Sure enough, she did just that. Her staff again couldn't assist us when we came back so they went to get help, so she came out. The other store had said there was no time limit on returns and as long as the plant wasn't dead we could return it. She came out and said "oh, you're back". Without asking us what we wanted to do she rang it up to give me the discount. I then said "no, I'm just returning them". And her ACTUAL response was "oh, so you are just returning them out of spite then?" WHO TALKS TO PEOPLE LIKE THIS!? She then proceeded to tell me I had under-watered them so she couldn't take them back..they were FINE, they had new growth on them. So I told her I KNEW she was going to do that so I had called the other store and called b.s. on what she said about the return policy. I then said "I have worked in customer service my entire career and I've never dealt with someone as rude as you". I was returning them because SHE made ME bring them back out of spite! Who wants to shop at a place like that? We had an account she could clearly see when we bought them and what we bought. I told her that she lost the sale because of her spite and if she had just been nice she'd have still made money. She then let me know that I was "hurting a small business"and basically she hoped I was okay with that. I responded that SHE was the one hurting her small business by acting the way she was towards a customer.
I'll never be back. Just go to Home Depot y'all, it's much less expensive, just as good (same plant companies even) and the people are actually nice and friendly. Plus they price match as any business should (they even give you an additional 10% off if it's from another store)!! read more