It took 2 an a half hours after getting called back b4 Dr Jessica Bacon come in the room and was the rudest Dr. i have ever seen by far!! She acted as if i didn't know what i was talking about, when she asked a question about my medicine i couldn't remember she acted like it was a problem to look into her computer files to find out.. i wouldn't come here unless its your only option.. so unprofessional an tbh a Bitch read more

Don't bother setting an appointment. They don't honor it. It is first come first serve. Been that way for years. Plan on wasting half a day for your 15 min with a providers. This is why, after 35 years, I have left Dr Ribiero. Just sad. read more

A great Primary Health Care Provider. Everyone from office staff to the doctors go all out in taking care of the patients. I always feel so welcome and taken best care of. Lori Ribero especially is highly experienced and an expert in her field. My whole family goes there. I will recommend all family and friends to Greenville Express Care, Greenville, NC. read more

Greenville Express Care used to be the pinnacle of efficient and effective health care in eastern NC, but with a lot of recent employee turnover, has become the exact opposite. I've been seeing various PA's here for years. They were always super quick, accommodating, and respectful. However, I went back in June 2023 for some bloodwork and was told by one PA that I would need to reschedule an appointment for a morning bloodwork panel instead. I did so two weeks later, though I had to speak with a second PA, since the original was out of office. This PA very clearly had not read any notes on my chart. This was a clear followup appointment for bloodwork, and yet his first question was "so what brings you in today?" He continued to ask questions I had already answered and was confused about what was going on, but the bloodwork was finally completed. I received the results by phone one week later (~July 5) and was told I was being referred to a.specialist. For two weeks I hear nothing. I call back and am ensured it is processing. I was told by front desk staff that I was waiting for Dr. Robeiro to sign my referral. Two weeks later and still no word on the referral. I called multiple times and seemingly the process kept getting pushed back each time. Finally, today (9/5/23) I called back to probe deeper, to which I am told I have to return in-person for another appointment before the referral can be processed, meaning I need to waste another day traveling all the way back to Greenville, and I need to waste money on another appointment, just to be told what I've already been told on the phone two months ago. In a community as rural, impoverished, spread-out, and in poor health as eastern NC, administrative missteps like these can have large repercussions for our patients. It is simply unacceptable and unprofessional. I will return to Greenville as requested, not for an appointment at Greenville Express Care, but to immediately switch to another provider. Note: I would maybe still support using Greenville Express Care in case of *immediate* needs that don't require an ER visit, as it can be a quick and cheaper alternative to the ER. However, I 100% do not recommend their use for any other reason. They will give you the run around, requiring that you come in and pay for additional pointless appointments. read more

I have no idea why they even have you set up an appointment time... The last time there I was literally the only person in the waiting room and I sat there 45 minutes past my scheduled time and today there were 2 others waiting with me, that's it, and I sat for an hour past my scheduled time. Get your stuff together y'all!!! Hopefully, this time I do the research to find a real primary care physician because I won't be back to this joke of an office. read more

Was seen in less than 30 minutes and all the nurses were so sweet. I needed an X-ray and they got me in and out very fast!

I love Dr. Ribeiro and the Greenville express care team. I had struggled with an embarrassing issue for months before finally deciding to go see them. When I walked in the place smelled good and was nice looking. The girls at the front were funny and nice and I felt a little less awkward. I got to go back quickly (especially considering it's an urgent care and I was a walk in). The staff made me feel heard and took the time to hear me out. (I had been to another urgent care once and it seemed like they were trying hard to hurry me out the door.) they told me my options and the good and bad things that were associated with each. I really appreciated how honest and open they were about what would happen. I will definitely go back. They are amazing. read more

The wait can be quite lengthy even if you have an appt and you are early. They will take every walk in first then eventually you will get called. Then it's st least a 30 to 45 minute wait in the exam rm before the doctor come in to see you. Sometimes more. Don't be in any kind of hurry if you decide to go there for a doctors visit. read more

I've been a patient of this office for the past 4 years and have noticed a SERIOUS decline in their patient consideration. I was last seen in October, at which time, (2) specialist referrals were to have been made. As of now, there is NO indication that these referrals occurred!!! At this time, if I had a choice, I would seek another Primary Care physician service rather than this one. But--------Covid 19 issues mean that there are NO other primary care physician offices accepting new patients----------at this time, in this area. Their lack of attention to patient needs is very disturbing!! read more

My husband went to Greenville Express Care first to get a DOT physical in a hurry in June 2018. It was quick as advertised, and they were very good with him. When our PA left the practice we had been going to and we were looking for a new doctor closer to home, I went on a Saturday morning to see what it would be like here. I wasn't even finished with all the paperwork when I was called back. The doctor was thorough, and I did not have to wait for an extreme amount of time. We have sense had our medical records transferred to them, and are using them as our primary physician. We are both very pleased with our treatment, and the short wait times when we go. read more

My husband and I have seen Don for many years. We even have our children going there, we usually recommend him to everyone. We've never had any issue with the front desk staff. That changed at mine and my husbands last appointment. A gentleman (more like very rude individual) at the check in counter didn't speak when we approached the front desk, he yelled all of my personal business out to everyone including why I was there, he shouted across the waiting area and asked was my insurance still good. I was filling out my normal sheet that you fill out when you go and my pen stopped writing so I went to the desk for another pen, he slammed the glass and walked away, I stood there for a few minutes before he decided to come back and help. All of the ladies I normally see were busy on the phone or helping other patients. He finally called me back to the window. I was there for back pain he made me get up 4 or 5 times before he got everything he needed. Each time he made me get up I had to have help getting to the counter. I paid my fee for being seen I noticed he kept swiping my card and he was very ill, mumbling obscene things under his breath. Finally he gave me my card back with no receipt. I had a lovely experience at check out after I saw Don . I went to the pharmacy to pick up my medicine. Once I got ready to pay my card was declined. I looked at my online banking and saw where Greenville express care had charged me my copayment 4 times that morning. I've called the insurance department and never get calls back. My husband, my kids and I will be getting our records and switching doctors. We've since been seen at CEMA. Thats where we're telling everyone to go. It's a shame one employee ruined it for the whole company. If you go there make sure that guy doesn't over charge you. read more