SHATORI JONES WHITE: THIS IS YOUR CALL OUT POST. Don't work in a children's pediatric care facility if you don't know how to treat the patients, AND PARENTS, with your undivided attention and care. Today I had the worst customer experience I have ever had in my entire life... I called Winterville Peds because Greenville didn't answer. My daughter was in excruciating pain, most likely a UTI or bladder infection, and needed to be seen. The only thing they had available was at Greenville at 4:15, which was most likely not going to work due to the traffic I was already in trying to get to my daughter. They told me to get there as soon as I could and they would correspond with Greenville to work something out since it was an emergency situation. When I called Greenville Peds to touch base on this, and let them know we would be there by 4:45, the woman on the other line was completely and obviously not having a good day. She was not listening, kept interrupting me to say something to her coworker, NOT ONCE, TWICE, BUT THREE TIMES. Instead of asking me to hold, just kept having side conversations instead of giving me her undivided attention like we deserved. She was snooty, she was beyond rude, and she also was asking me to keep my voice down and stop yelling. I wasn't yelling, I had to raise my voice over my daughter who began wailing in the backseat because she was worried she wouldn't be seen by anyone today. I informed her that if she wanted to compare the tones, we could. At this point I was getting extremely irate with the experience, while my child was still wailing in the back, and a vehicle was riding both lines and almost hit us, I was over it. She was totally unconcerned with what we had going on, not sympathetic, and sounded like she just wanted to be off for Friday. Either way, a solution needed to happen because my daughter could not go until Monday like this. So, I explained AGAIN what Winterville had told us, and she was not interested. To this, she basically responded that she didn't care about arrangements Winterville promised me because this was "her" office, not Winterville. Again, I began to question what we were to do then? My daughter could not go the rest of the weekend untreated. Her response was, I don't know, call back Monday and see what's available. She didn't suggest an after hours clinic, she didn't suggest the pediatric ER, NOTHING. She just wanted to get off the phone, and continued telling me to stop raising my voice, after I already explained I had to up my tone because my daughter was having a break down in the backseat cause she's in pain. It was at this point I asked to speak with a supervisor, and instead of answering me, she says to her coworker "I'm about to hang up on this B." YES SHE ACTUALLY SAID THE B WORD. Clear as day. This is when I truly raised my voice and asked her who the @#$% she thought she was talking to, I heard what she said, and wanted a supervisor on the phone immediately. She disconnected the line, and I turned my car around to go directly into the office. I was hoping she would keep her same energy when I arrived, and she did. There was no supervisor, but basically a shift leader there. I was able to immediately pin point who I spoke with, based on her tone, and as I explained-between very deep breaths- what happened over the phone......she had the audacity to sit behind the shift leader smacking her lips at things I said, rolling her eyes at me, waving her hands as to shoo me away, smirking, LAUGHING, and acting like a total child. The most unprofessional thing I have EVER had to deal with, especially AT MY CHILDS DOCTOR....at this point, I most definately started to show my ass a little. We did not stay to be seen-they weren't going to see us anyway-and I left with all contact info for her and the supervisor. I have never in my life felt more demeaned and disrespected, IN FRONT OF MY KID. My almost 11 year old got back in the car and was asking me why this woman was so rude. All she wanted was to be seen by a doctor. We went over to the pediatric ER and they were amazing. We were in and out within the hour, and the ladies even gave her a HUGE Halloween basket for everything she went through. Although our night was turned around, I came home completely unhinged about the entire experience. I have been visiting this office since I was a child, and never have I ever had this kind of experience. I understand having a bad day, but you work in an environment with children and their concerned parents. When someone calls you on the phone, you give them your undivided attention, or you ask them to hold. I don't give a rats tail end how comfortable you are in your job, how long you've been there, how bad your day is, it is NEVER okay to treat someone with such utter disgust and disrespect. We will be speaking to a supervisor Monday, and mostly transferring all records permanently to Winterville. read more