My name is Tracie Dogan. October 5th 2019. Me and my daughter who is 11 years old and a friend of ours went to Bowling Green Ky to the mall and we went to Belk. I have never been in Belk before and thought I would go cause i have heard that Belk has good sales. We went upstairs and my daughter went up before and went ahead of us and came back down and went back up with us to look around. We was heading back down to leave and my daughter was little ahead of me and i told her to come back to me cause i didnt want her to get out of my sight. This employee name Robert Casey yelled at my daughter, screamed at her. Saying dont walk up the escalator when she was only steping maybe theee steps back to be with me. I went off on him. I wanted a manger. Yes i yelled at him cause you do not yell or scream at my daughter, i dont care who you are, you do not do that, that is my child. My daughter was so upset she was scared and hid behing clothes and shaking. He never asked her nicely, nothing, i wanted a manager, he went to call manager Julie Taylor. I was right there when he called her and sat there and lied to her saying that he told my daughter twice telling her not to step back on the escalator, and i sat there and told him no you need to tell the truth, the manager came. He had his arms cross and smiling and tapping his foot, he kept argueing with me when the manager Julie Taylor came and she told him to stop. I told her he need to apologize, he still try to arugue with me and i again went off on him and inform he needs to stop, he than went up to my daughter and said im sorry but i told you twice not to, again i told him and put my hand in his face and told him no your are liar you yelled at my daughter again you are lieing. He did not meant his sorry he was still grinning and smiling, like he didnt care that he made my daughter cry and scared. I inform Julie Taylor she needs to fix this and i do believe he needs to be fired. He yelled at my daughter with abunch of customers around and they all heard him yell at her and was disgusted that he yelled and made her cry. This man did not care that he made my daughter cry and scared. A lady told me as i was going off saying get him momma. you dont mess with my child. i dont care who you are. you do not mees with my child. you will see this momma throw a fit. I will never go back to Belk every again. i will shop of Dillard's and everywhere elese in mall but not there. read more