In early November, 2021 I ordered Ozark Beauty Strawberries, 25 bare root plants. They say they will ship when its the right time to plant. They didn't ship until after the first week of December. We are in Maryland so winters can get pretty cold, it felt like is was late to plant strawberries. The root stock looked pretty weak, with most plants being undersized and with little foliage. I planted according to the instructions. When Spring rolled around, all the plants had died, not one survivor. Didn't bother calling customer service based on the horrible reviews. Won't buy here ever again. read more

By far the best looking plants Ive ordered online all season. Good root system and healthy plants. Thought there would be a delay in shipping because of Covid 19 but they were here quickly. read more

I ordered strawberries on May 11 and didn't hear anything about a ship date in the allotted 2-3 business days. I called on May 20th and was told my order would ship the week of May 25th. I called again on June 1 and was told my order would ship the week of June 8th. Because it is now too late in the season I canceled my order. I can not recoup the money I spent on the strawberry bed though. read more

I ordered eight kwanza trees and they arrived in good condition at the correct planting time for my geographical area. All trees except one did very well even through a Japan beetle infestation. The one tree which died was replaced by Greenwood nursery and it arrived at the proper time In the Fall. I am looking forward to this coming Spring and plan to order a few more trees during the next few weeks. Friendly, professional service and obviously Im a happy customer. Two side notes; Japanese beetles love Cherri and Kwanza trees and the deer helped me do some trimmin, hopefully they won't be terribly offended because of the fencing I installed around each tree. read more

Do not buy from this company. The website is from a similarly named nursery in Minnesota, not Tennessee. We are disputing the charge on our credit card. We never got our plants. This company is a fraud. read more

Don't bother to order from here, go to any other Nursery online. Worst customer service I have ever received. Tried to get plants for someone who had Stage IV Cancer. Told them how important it was, and it changed nothing. From Jan. to April these people promised over and over, giving a different date while still advertising that they had the plants. He only wanted the final two plants to complete his garden. Finally I had enough of being a fool believing they would ever be sent (Every time they told me it would be sent or told me to wait or call) and told them to kick rocks. I would try Fast Growing Trees.com. I ordered from them and what a completely different experience. Great customer service, even replaced 2 plants for free that became diseased three months later. Don't waste your time with Greenwood Nursery, your Newborn will be grown and you still might not have your plants. My Stage IV Cancer patient waited too long. It was very sad. read more

Ordered 5 American Pillar Arborvitae from them and they arrived with the roots in a plastic bag with no moss or material to keep them moist. Two of the plants died. Contacted the company with numerous emails to two accounts and two phone calls with messages to be placed on Adams desk. Received no response. Avoid this company. read more

I made an order online and had to inquire about it because after 17 business days it did not arrive. It still has not arrived as I am writing this, I was promised it would arrive today. The "usual" shipping time to where I live I was told is 5 business days. What I am most upset about is that ALL of my e-mails went unanswered except for the last informing me of the promised delivery which has not arrived. With the e-mails now has followed phone calls and this has proven to create no kind of satisfaction as if it were myself (I also run a business) I would be bending over backwards and making compensations) I would be ensuring satisfaction to the customer to the grave manner in which the transaction had been handled. Mistakes do happen but when they do they should not be at the expense of the customer. I WILL NEVER USE THEM AGAIN read more

This is an email that I sent and 2 business days later I still have NO response. Will never order from again: I received my plants today and I was so excited to put them in my beds. However, much to my dismay the condition of the plants was appalling. Here is what I found: Box in excellent condition, top 6" filled with shredded paper. This is where the care of packaging stopped. There was nothing at the bottom of the box to cushion the plants and nothing in between the plants. The plants were thrown in the bottom of the box, on their side, on top of each other. EVERY single one of the plant containers was crushed. This prevented being able to extract (what was left of) the plants from their container with the entire root ball/dirt intact. 90% of the plants were broken and bent. One of the plants had only 1 leaf and another had no leaves, only a stick. I have no idea if these plants will survive & I had no idea which was the "good side" as there was no good side. To charge 9.95 each and have them arrive in this horrible condition is, at the very least, not the way to give a good first impression. If a nursery had plants in these conditions they wouldn't be able to sell them for more than $1-2. I have a gardening board on Pinterest as well as many friends that I garden with. We share our experiences, good and bad, and are always looking for new resources for plants and supplies. The fact that once you charged my credit card meant that the plants were my property and I expected them to be taken care of. All other nurseries that I have ordered from took care in making sure their plants arrived in pristine condition - full, blooming, and properly packaged/protected (and I paid no more for them than from your nursery). Right now, these plants look like carefully placed weeds in my bed; they certainly don't resemble anything that anybody would purposely plant. Please let me know what compensation that I can expect to receive. I can send a multitude of pictures for your reference if necessary. I look forward to hearing from you. read more