I have stopped in to Pacific Eye Care twice now over the past couple of years while visiting…read morefriends in the area. I randomly walked in with minor eye irritation issues, and both times the staff were welcoming, friendly, and attentive. To me, this demonstrates community - a business that cares enough to take the time to help someone who just walked in off the street. Thank you to everyone who works at Pacific Eye Care! Lisa from Portland

Find somewhere else to go. You could drive to Alaska, take…read morea cruise and return with your tales of Glaciers, Bears and Whales, then disembark, walk until you find any Eyecare office in Anchorage, and you'd still beat the wait times offered at Pacific Eyecare. I'm sitting here waiting... still...and thinking about opening up my own Eyecare business here in P-Town. I have no relevant experience, no medical equipment and no frames to sell. I'd just hang a sign on my door that says "We are not Pacific Eyecare". It would be an overnight success!! But seriously.. Do yourself or your loved ones a favor.. Go somewhere else..

They're so good, they're no longer accepting new patients. This important tidbit wasn't updated on…read moreany websites. Super disappointed because I was convinced I had found my forever optometrist. If you can get in somehow, I'm sure it will be a five-star experience. I was turned away so can only give three stars since the person answering the phone seemed nice.

With doctor's offices being absorbed by CHI Virginia Mason and investment banks, it is easy to feel…read morelike your healthcare is all Teledoc and box stores. If you are looking for a new Optometrist, Dr. Goodman will take care of your eyes and your glasses year after year.

Very nice, professional, and knowledgeable team & Dr…read more Quick to assist with emergencies and willing to answer any questions.

Excellent service and follow-up. From pre- to post-op, the personnel were very courteous and…read moreaccomodating.

I have always had a great experience with Dr. Kuhnline She is friendly, knowledgeable and always…read morehas time to chat with me and give me answers to my questions. I would give her the highest rating possible:)

Dr Kuhnline has always treatment with respect and compassion. Dr Kuhnline understands my medical…read moreproblems and she always take her time treating me and never appears to be in a rush.

I scheduled an appointment three weeks in advance, only to receive a call after 5 p.m. the night…read morebefore informing me that the appointment had been incorrectly entered by the call center and would need to be rescheduled. That alone was frustrating and unprofessional. What made it worse was the call itself. Heidi, the representative who contacted me, was rude, dismissive, and clearly not suited for customer-facing work--especially not at the end of the day when she seems unable to manage her attitude. Her tone made it clear she had no interest in helping resolve the issue she was calling about. This experience was enough to convince me to take my business elsewhere. If this is the level of service you consider acceptable, I won't be the only one.

The office is small but they make it work. Front desk was knowledgeable. When I made the…read moreappointment they were unsure whether they accepted my insurance or not The followed up before my indicating that they did not accept my insurance, gave me an accurate price quote and indicated that I could cancel if I wanted to pursue another provider. Because of the location and ease of appointment, I decided to keep my appointment. The Dr. was FANTASTIC. Very thorough, patient and explained everything completely. Thank you!

Bayview Vision Clinic in Langley does more detailed work, they are faster, more personable, have a…read moremore comfortable and quieter office space and have much better parking.

I was excited to find an eye doctor close to me, so I booked at the Coupeville location despite the…read morenegative reviews. Unfortunately I'm still be looking for that local eye doctor. I'm hoping my review can provide additional clarity and context on their practices, so that they can improve, because it's clear a lot of people are being misled and extremely inconvenienced by this place. I agree with what people say about the staff. It is definitely not a warm, welcoming place. That's not a big problem for me as I'm not the chattiest person myself, but it's definitely not the "island" feel you'd expect as a local. I want to make it clear that I don't blame the staff. They are clearly working in a difficult environment with upset customers, so I hope that whoever is in charge can help improve this. Now, getting to technician Ashley -- that's where I decided the place is not worth any investment of time, and left after ~7 minutes. We go back to the exam room, and things start normal. I'm a new patient but I came well-prepped with my prescriptions, etc. I start to talk about my contact lens needs and things get unhinged. This must be a sore subject with Ashley. She turns to me, glares, and says we will not be doing contact lens exams today, that's an entirely different appointment. This was surprising to me, because I've been visiting eye doctors for over 30 years now, and they all do a glasses/eye exam at the same time, and there was never any disclaimer up front that they wouldn't. And why does Ashley seem so hostile about the subject? But that's fine, I told her I was surprised because usually eye doctors do the exams at the same time and she says "you're not even wearing contacts and we have no way of knowing what your prescription is". Meanwhile I was carrying my prescription in my hand, which I had just showed her. Keep in mind I don't have any contacts to wear because I ran out of them. I told her this, but I think this is where Ashley trip-wired because I didn't fit into her list of excuses. After listening to a bunch of confusing sentences about why this is a totally unusually, unreasonable request for me to make, I called it. I simply told her that I'm going to leave because this is very strange. My guess is that this place tries to get by on volume vs quality. I'm sure there are enough first-time people coming through that are misled by the reviews. Note that most of the positive ones are for different locations, but the Coupeville ones generally have something ranging from strange to unhinged. I do hope they improve their practices. It's no doubt a horrible place to work, and I feel bad for the staff. I'll keep checking back on the reviews in case they improve eventually!

Dr Shores is interested personable and quite the best optometrist I have encountered. He is…read morethorough and generous with his time and seems genuinely concerned about his patients well being.

Incredible doctor really cares about patients and goes the extra miles Dr Schores is patient and…read morebrilliant, he saved my partners eyesight. This man is incredible

There are people out there that have to go to work and then there are people that want to go to…read morework. When I showed up today, I was greeted with a smile from every employee, and these people wanted to go to work. There was no fake smile, there was no this isn't my job. They were working together in a very positive way.

This new team did a lovely job with my elderly in-laws who are pretty frail. Everyone was very very…read morekind and patient with them. The in-laws were a tad nervous as they had been patients of beloved Dr. Reis (who has since moved to Lincoln Street Eye Care in PA). But rather than drag them to PA we stayed with North Coast and all was well!