Clogged sink and Aaron bass was the tech. He came in and the sink was unclogged in a short amount…read moreof time and did not make a mess. And what mess was done, he cleaned up. Good company to work with. I'll call them in the future with other plumbing problems.

Josh, our technician, was absolutely amazing. Instead of jumping to conclusions, he carefully…read morewalked me through every step of the diagnosis -- starting with the basics (ABC) instead of guessing with the big-ticket fixes (XYZ). That honesty and thoroughness alone put me at ease. This company is truly honest and reliable. They saved me nearly $8,000 by correctly diagnosing the issue and replacing just the blower fan, rather than trying to sell me a whole new AC unit. On top of that, they were $400 cheaper than the last company I used -- a company that replaced a capacitor without ever doing the proper testing. Duck Duck Router did all the testing, spent over two hours here, and never once rushed. When we needed a part on a Friday, the supervisor personally dropped it off so the job could be completed right away. That extra effort speaks volumes about their commitment to their customers. I am so appreciative of the excellent service we received. If you want a company that is fair, knowledgeable, and goes above and beyond, look no further than Duck Duck Router. They've earned my trust and my future business. Thank you Josh, Justin and Stephanie, the nicest receptionist ever!

Scott reached out to me to make this right after the missed appointment. We spoke and they had my…read morephone number wrong in their database which is why I never received a call. We updated this number and they sent out a plumber on a Sunday (sorry to the tech who had to come out, but we very much appreciated it) to remedy the issue. We appreciate the prompt fix very much.

Rude and arrogant plumber boss , called me a dick for not wanting to provide my cell phone number ,…read morebecause I only provided my landline number. The job was completed on time.

David the technician was prompt very pleasant Had the new hit water heater in in no time! Very neat…read moreand tidy would definitely call David Gray again

I wish I could give no stars Rude and disrespectful employee…read moreJob was not completed. The faucet was still leaking after he changed the knob. I called company and They sent the same man back out and he should not be representing a well known company. He was rude very rude! I will never use them again. My invoice did not reflect the job done. I am waiting on someone to call me back and tell why it says he did work on my washing machine. Then I was told if I had the work completed I would be charge a fee for coming to look at it. Well I was charged any and now they want to try and credit it back after questioned my bill. Horrible experience.

I called CCMP for a bad septic tank pump. Liz responded within 10 minutes and had Ron Smith on his…read moreway to my house within the hour! Excellent customer service and Ron was exceptional. Will highly recommend!

We moved into our house in March and for 7+ months dealt with a plumbing nightmare involving sewer…read moregas entering the home intermittently. We had Donovan come out at least 10x, then David Gray multiple times, Snyders, Fenwick, Betros, Mr. Rooters and several others. No one could figure out what the issue was. We finally were referred to Clay County Master Plumbers. This group is unmatched. From the moment they arrived, it was evident that this team knew what they were doing and took their job seriously. Their professionalism was impressive, putting our anxieties at ease from the get-go. They took the time to listen to our concerns, asking detailed questions to understand the full scope of the issue. What stood out the most was their diagnostic prowess. While other plumbers had scratched their heads at the complexity of the problem, these experts dove right in. Armed with an arsenal of knowledge, they methodically identified and explained the root causes of the issues that had been plaguing my home. Not only did they possess the technical know-how, but their problem-solving skills were exceptional. It was clear that this wasn't just a job for them - it was a mission to restore peace and functionality to our home. They tackled each issue with a determination that spoke volumes about their commitment to customer satisfaction. At one point earlier in the process, the owner of the company called us while he was on vacation, just to assure us this problem would be solved by his team - no matter what. He also came to our home and worked with his team for hours to ensure the problem was solved. When you're dealing with an issue like this, for as long as we had been, this sort of gesture changes everything and alleviates so much anxiety. Throughout the process, the team maintained open communication, updating me on their progress and explaining each step of the repair process. Their transparency and willingness to educate me on the intricacies of the plumbing system instilled confidence and trust in their expertise. Our plumbing issues were resolved efficiently, effectively, and with a level of finesse that exceeded my expectations. They even rearranged their schedule to make sure it was fixed before our son's first birthday party at our house (which would have absolutely been ruined, if the issue had not been resolved). The team left my home in pristine condition, and I couldn't be more grateful for their dedication to their craft. If you find yourself in the midst of a plumbing crisis and need a team that can turn chaos into calm, look no further than CCMP. I wholeheartedly recommend their services and am incredibly thankful for the peace of mind they've restored to my home.

Had an emergency clog. They were quick and efficient project was done in under two hours.read more

From time of service request to a technician arriving was quick. The Technician (Brandon) arrived…read moreand I pointed out the kitchen sink was clogged. He knew exactly what to do. He went to his van and retrieved his equipment and went right to work. Using his rooter he cleaned the clogged drain and the standing water went down the drain (wosh). Brandon was very professional, friendly and congenial. His work was very neat and cleaned up after he was finished. Brandon provided me with some helpful suggestions to mitigate this type of issue in the future. If I could give 10 stars to him I certainly would. Great job Brandon. Kudos to Brandon. Hopefully his management knows he is a valuable employee to have on staff and responds favorably in his next review. Thank you Brandon and Roto-Rooter. JR

The plumber himself was great. He showed me some easy things I could to help my own water…read moreflow...like clean the nozzle lol, while he was doing the estimate. He had an apprentice with him when they came to do the work. It took all day but it was done the right way which was great. We had a garage sink & new hardware for the bathroom installed. I'll def use them again.

We paid $240 and our problem was only fixed for four days. A technician came out to look at a…read moreplumbing backup. Four days later the exact same issue happened and they want to charge another $400(ish) to come diagnose and fix the problem because there are no warranties on backups, which they don't tell you beforehand. I understand this policy if we had another backup months later, but FOUR DAYS later (with only two grown adults living here) this is clearly the same issue that wasn't resolved the first time. Such a waste of money, this is terrible customer service.

The company replaced my irrigation line and backflow preventer and charged me $2,000 after I…read morerequested a discount. Shortly after, I had two different companies that performed further inspection and it was determined that neither of these components required replacement. The actual issue was the main water line. This means that the irrigation and backflow work was unnecessary, and I was charged for services that did not address the problem. I reached out to Kyle McCoy requesting a full refund and I'm waiting for a response. If a refund isn't issue within 14 days, I'll pursue legal action.

We had them come out and try to fix our shallow well. Angel came and convinced us that our motor…read morewas bad and we needed a larger one and larger tank. Once he installed the well still did not work. He had another person to come and inspect his work. That person said our well was dry. WELL, they left the motor and tank and Said they could not take it back and charged 5500$, they did give. 1500$ credit. We got another person to come check our well and it is not dry. They also said the tank and motor is too large. We trusted Angel to tell us the truth and instead Mr Rooter stole our money and left us with new tank and motor that we can not use. I will be reporting to Better business burea. I am very disappointed.

Scammed my elderly mom or if a double payment and now won't return our calls. Told her the ATM…read morewouldn't take the check and he needed another. He mobile deposited both checks

I discovered a wet spot in the corner of the Master closet. Austin came highly recommended from a…read morefriend of mine so I called him. He was very responsive and came out on a Sunday to work my problem. He arrived at the time he promised. He gave me a written quote up front and communicated everything before and during the job. Turned out to be a leaking pipe joint inside the foundation. I was completely satisfied with the professional work preformed. Austin was prompt, courteous and professional. I too highly recommend Austin for all of your plumbing needs.