David the technician was prompt very pleasant Had the new hit water heater in in no time! Very neat and tidy would definitely call David Gray again read more

I contacted David Gray Electrical, Plumbing, Heating & Air through Yelp to obtain a quote for installing a water treatment system. First, I want to recognize Matt, the technician who came to my home. He was very knowledgeable, professional, and courteous throughout the visit. He took the time to answer my questions and shared valuable information about water treatment systems and installation considerations. He also mentioned that when these units are shipped and transported on their sides, it can sometimes create issues depending on the equipment and how long it remained in that position. I appreciated his expertise and his willingness to educate me on the project. My concern is not with Matt, but with the company's communication regarding fees. During my Yelp communications, I was advised that this would be a free estimate. Based on that representation, I scheduled the appointment. Matt reviewed the project and provided a quote of approximately $2,700. After obtaining several other quotes in the $400 to $550 range, I decided to move forward with another installer. Only after I informed Matt that I would not be proceeding with David Gray was I advised of a $49 service charge. At no point during the Yelp conversation, scheduling process, or prior to the appointment was I informed that there would be a charge associated with the estimate. Had I known about this fee in advance, I would not have scheduled the appointment. What made the situation more frustrating was that after declining the work, I received an invoice via email for the $49 charge, despite my understanding, based on the Yelp messages, that the estimate was free. This came as a complete surprise, as no fee had been disclosed or discussed beforehand. I believe companies should be transparent about any service-call, trip, diagnostic, or estimate fees before scheduling appointments so customers can make informed decisions. Again, Matt was excellent and represented the company professionally. My review reflects concerns with the company's communication and billing practices, not the quality of service provided by the technician. I would encourage future customers to confirm in writing whether any charges apply to estimates or site visits before scheduling an appointment. read more

David Gray Electrical Plumbing Heating & Air - Plumbing Near Me - Jacksonville, Florida

I wish I could give no stars Rude and disrespectful employee Job was not completed. The faucet was still leaking after he changed the knob. I called company and They sent the same man back out and he should not be representing a well known company. He was rude very rude! I will never use them again. My invoice did not reflect the job done. I am waiting on someone to call me back and tell why it says he did work on my washing machine. Then I was told if I had the work completed I would be charge a fee for coming to look at it. Well I was charged any and now they want to try and credit it back after questioned my bill. Horrible experience. read more

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I would not recommend this company based on our experience. Our water heater is still under warranty, but the company stopped servicing certain water heaters without communicating this change to us. We were not made aware of this until a technician came out and informed us that we would be charged over $2,000 to transfer the warranty. What is especially disappointing is the lack of communication and customer service throughout this situation. If there had been a change to the warranty coverage or the company's ability to service our water heater, we should have been notified before scheduling a service call. Instead, we were blindsided by a significant unexpected expense after the technician arrived. Even more frustrating was the way our concerns were handled. Rather than taking the time to explain the situation, acknowledge our frustration, or try to find a reasonable solution, we were essentially told, "You can call my boss." That response felt dismissive and unprofessional. Things don't always go perfectly in business, but how a company treats its customers when there is a problem says a lot. We expected transparency, communication, and a willingness to work with us. Unfortunately, that was not our experience. Based on our experience, I would strongly encourage anyone considering this company to ask very specific questions about warranty coverage and service before moving forward. read more

Quoted me 10k for new ac unit. Found another provider who fixed for 350.00. Also tech sent to do quote called me an old lady.

On time, keep in touch, very professional clean up all materials. Exchanged a ceiling fan due to the light did not work however the blades did work. Stated that a universal 3 light indoor ceiling fan light kit don't work well. So I brought a complete ceiling fan. Was willing to wait as I went to purchase ceiling. It took to finished the installment off removing old fan no more than 40 minutes, All that was great however at $251.00 was high. I have a bride coming so I didn't have time to look for another one. However the 2nd fan I will go else where. read more

David Gray did not resolve our issue. We spent $675 (plus a $20 tip) on a toilet reset which was told to us should work. We were told not to sit on it for 48 hours to allow the caulk to set. A couple hours later, water started to fill our floor again. Second bathroom also started to not flush. Spoke to same plumber this morning (employed there for 10 years) and he told us basically, these are the breaks. We had to have a plumber from another company finally resolve a simple clog and for much cheaper. My family had been using David Gray for years if not decades not never again. read more

My wife and I have been customers of David Grey Plumbing for over 30 years. Today we needed a toilet unclogged through a roof stack. We were charged 637.00, almost 3 times more than the exact job, same company in 2022. Representative DJ stated he does not set prices and is just a cog in the machine. Never, ever will we do business with them again. Less than 30 minutes on the job. read more

Very quick service. Brendon was very knowledgeable and friendly. David Gray plumbing is a very efficient company.

I had them do the work for a new primary bath, including 2 sinks. They installed the sink drain plugs completely wrong and I've been dealing with them dropping down and plugging up both the sinks ever since. The manual drain release knob won't work because they didn't assemble the drains properly on both sinks. Not rocket science. It's pretty obvious how it's supposed to go. Wish I caught the error earlier, but not worth calling them back. The cost was astronomical for what was done too. I'd recommend going with a smaller local company where they care more about the details of things. read more

Great Service. Best all around brand. You pay for the best quality of service. I onlydealt with the plumbing service. The scope the issue, explain the plan of action and fix the issue. read more

I received a quote for a few items that I needed to have done, one being an issue that was noted in my home inspection. I would have preferred being told that the job was too small, wasn't worth the time, whatever the situation was rather than a quote literally more than 3 times higher than my other quotes. They did show up for the quote, though, which is more than some other companies that I had called, so they have that going for them. Responsive, just sooo expensive. read more

My experience is significantly different than some of the others. We have been with David Gray for nearly four years and the have never been disappointed. Most recently, we called to have them take care of an AC issue in our son's condo. He was traveling and unable to take care of the problem. Keith F showed up quickly an began looking for the problem. A faulty pump switch and inoperable fan unit were the issues. The fan motor was actually "frozen" to the housing unit. He managed to free it, fix the problem and get the AC up and running again. He was quick to point out the issues to me and let me know the cost to fix everything as he went along. Keith was exceptional, but we have never had a David Gray employee who didn't know what they were doing. We'll stick with DG. Mike K read more

Dominic did a very thorough inspection of our plumbing issue. He came up with several solutions. He completed all of the work with efficiency and professionalism. We are very pleased with Dominic and his expertise. We have called David Gray several times over the past ten years for plumbing, water softener and have always had excellent service. read more

Scam. We hired David Gray plumbers for a simple residental garbage disposal install. $50 project in 30 minutes, right? Nope. They tell you they charge $49 for the service call, then they show up not intending to do the work, but just to collect the service fee. They came to our apartment, said there was some vague problem they couldn't really explain, and the project would cost --not making this up-- $700! Of course we told them to take a hike, but they made the $49 service fee and drove away laughing. Eff them! read more

We've been using this company for years for service work. Something has changed. We needed service on our AC system, so we called. The lady asked how old my system was, which I told her. The tech and a salesman show up (probably based on the age of my system). After the tech took some readings on my outdoor condensing unit, he claimed I didn't have voltage to my contactor or motherboard. I'm a master electrician in 17 states and 3 countries. I told him the voltages were reading correctly when I took readings before they arrived. They looked like they'd seen a ghost when I told them I was a master electrician. They also told me my air handler blower motor "is 100% toast". I ohmed out the windings on the motor, and they all checked out perfectly fine. The salesman tried to sell me a new $15,000+ system and said they would not recommend replacing parts eventhough my system is still under warranty. I told them they needed to leave. I was able to troubleshoot my system (out of necessity) and determine the ECM on the blower motor was bad. I replaced the ECM and motor for $275. They quoted me $987 for the motor, plus 4 hours labor. This company, who used to be decent, have turned into crooks. We'll never use you again. Karma will catch up to you crooks! read more

David Gray Plumbing just charged my friend $600 in labor to install a kitchen faucet and repair a leak. They bought the faucet themselves and he was only there for maybe an hour. read more

Great service from a truly professional firm . Highly recommended for plumbing issues that you have. I discontinued using my previo plumb company and will use David Gray only going forward! read more

I almost never leave reviews, but my experience with this company has been so upsetting that I feel it needs to be shared. In my experience, the service has been unacceptable. I've been without AC for 14 days after buying a very expensive unit from them just last year. I first called on July 31. It's now August 13, and my home is still around 85°F every single day. I had to purchase my own portable units because none were offered, even though I know they've done this for other customers before. I work from home and have two dogs. The heat has been relentless, and the stress is constant. Every time I've called, I've left feeling dismissed and without real answers. A technician came, ordered one part, then a week later another tech said a different part was needed. Since then, I've had to chase updates daily. The few times I get an answer, it's vague at best. From my perspective, the lack of urgency and communication during a situation this uncomfortable has been devastating. This has been the most frustrating service experience I've ever had. It's also worth noting that I pay a monthly premium for better service with this company (somewhere around $30 a month). read more

Plumber made 3 gouges in our kitchen floor. Also labor charges are very high. I was quoted almost $600 for labor to install a kitchen sink. Called another plumber and quote was $150. read more

Did the high quality service requested the same day as accepting quote. Highly reliable and knowledgeable experience

Run don't walk away from these crooks. Hired them and used there online appointment app. Asked to have kitchen sink unclogged and to snake main line into the house. Also included that I had other plumbing work to be done at the same time. replace shower cartridge for dripping shower head and miscellaneous work. When the guy arrived he was not a plumber just someone they send out to unclog pipes. He said it would be $600 and some change to unclog and snake. I thought that was high price for what needed to be done, but he was there and it needed to be done. After all done his bill was over $1050. He charged over $450 just to disassemble the PVC piping under the sink in the kitchen and then put it back together. You don't even need a wrench to loosen and tighten these and it takes aless than five minutes.Well guess what the kitchen sink stayed unclogged for four days and started backing up again. Called around explained I wanted the same work done and three other actual plumbers quoted me right at $500 to do the same work and also added they would use a camera to verify after everything was clean in the pipes. Shady people!!!! Should have looked at the reviews prior to hiring them. Live and learn. read more

I know things are getting hard but now you can't get a base price without paying a fee they used to be the best company in town and there customer service is low grade. read more

Had them come out to do a relatively quick plumbing job. The guy that came out was awesome and did what he could to give us a break on the price. However, the company was bought out and significantly increased their already outrageous prices. Won't be using them again because of this read more

When the other plumber said he needed to scope the drain line before cleaning it, and suspected it could be a cracked foundation, David Gray's plumber knew that was not likely the issue and proceeded to clean it out quickly. It wasn't cheap, but it got us a working bathroom THAT DAY after being without a shower or toilet for nearly 3 weeks of dealing with the other company. It ended up being a clog from butt wipe cloths that everyone in the family claimed they did not do!!! I highly recommend David Gray! read more

Believe I was scammed. Initiated contact because some ductwork was leaking. My air conditioner was working fine with no problems. Upon inspection I was informed my ac unit was full of black mold. I agreed to a new install of an ac unit and new ductwork. The price was almost $24,000. The new ac unit never worked correctly a single day. The summer's temperatures ranged between 74 and 78 degrees the entire season. I am still trying to resolve the issue with very little success. There is no manager I can speak with, ever, despite numerous attempts. Anyone have any suggestions? Margaret G read more

Adam and his assistant did a great job replacing my toilet. My previous toilet kept getting clogged and even leaked water down into the condo below me. They installed the Kohler comfort height toilet, and it functions very well. They replaced the flange and sealed the toilet up with great quality. They also cleared the mineral build-up that was in the pipe, right beneath the toilet. Thank you! read more

David Gray Electrical Plumbing Heating & Air - Plumbing Near Me - Jacksonville, Florida

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I had a small amount of experience with this company, and I highly recommend staying far away from them. We scheduled an appointment from 11 AM to 2 PM. I took time off work and stayed home the entire time, waiting for them to arrive. They didn't call and they didn't show up. I recommend avoiding this company as much as possible and having nothing to do with them. If they can't even show up on time, I can only imagine how poorly they do their work. read more

I suggest buyer beware! Was quoted $670 to remove and replace a simple kitchen sink faucet. I should have purchased the $219 installation at the time i bought the Faucet at lowes. After the fact i figured i would just call the company i saw driving around our neighborhood. Bad move. I did call the local office and should have listened to my better in-stink when they would not give me a price for the job but yet i was told by the technician upon arrival they have a set price for replacing a kitchen faucet and it was 670 bucks and so i said --- no!! And paid the 49 bucks to be told 670 when they could have told me the same thing over the phone. I will spread the word as much as i can of my experience and consider i learned a hard lesson for 49 bucks read more

A scam. Charging me over 3k to refill and fix, and they get another person out to sell you a new AC. Went with another company after a family member who is an HVAC that recently moved to another state said they were overpricing me. read more

Isaac Kringe failed to turn of the electricity to the well pump and it ran endlessly until the heat caused the connection to melt. It cost me $700 in repairs. Then I realized the bi-fold pantry doors had been taken. There has been no response from David Gray and we had been a 10 year customer. read more

Excellent service from a very knowledgeable technician! we are very pleased with the service!

Used David Gray many times....Never disappointed! Professional, patient, friendly, responsive, punctual and all employees have the knowledge to do the job colrrectly, in a timely manner! read more

I strongly recommend that no one ever call DAVID GRAY PLUMGING, ELECTRIC, and HEATING and AIR if their Air Conditioner breaks down. My air conditioner recently broke down and DAVID GRAY gave me an estimate of $4,864.50 to repair it, and also recommended that I replace my AC unit, which would have been very expensive. This is the estimate DAVID GRAY gave me to repair my AC. The actual cost to repair my AC Unit was a fraction of DAVID GRAYs estimate and the repairs did not require a new 5 Ton Evaporator Coil or a new Junction Box. Miscellaneous Repair Minor Repair - Level 1 $201.60 In Line Fuse Minor Repair - Level 1 $201.60 Splice Low Voltage Wire (Condenser) add Junction Box $721.80 Contactor 1 Or 2 Pole Contactor $446.40 5 Ton Evaporator Coil (Carrier) $3,293.10 Total $4,864.50 So anyway I contacted a company my friend told me about and it had my unit up and running in approximately 1 hour. The repairs to my unit required a new 2-Pole 40 Amp Contactor, and this part can be purchased for approximately $75 online, and misc. hardware like a fuse and some wire connectors and some insulation to cover up the wire repairs, and the labor consisted of replacing the Contactor and cutting and splicing 5 or 6 small copper wires together as the wiring insulation was worn away and likely shorted out the Contactor. My AC is now up and has been running just fine for the past week. So, the actual parts to repair my unit were likely in the ballpark of less than $100 dollars, and the labor took approximately 1 hour as the technician pretty much knew exactly what the problem was within a couple of minutes after repairing the wires. I am not faulting the technician as even the best technicians get it wrong sometimes, but I am faulting DAVID GRAY. I informed DAVID GRAY what was done to fix my AC and ask them to return the $49.00 I paid them to look at and assess my AC as the repairs sighted in their estimate appears to be out of line with what was actually required to fix my AC unit. So to me the least DAVID GRAY could have done is owned up to its out of line estimate and refund me the $49.00 I paid for the technician to come out to my house as DAVID GRAYs estimate was way in excess of what work was actually needed. I emailed DAVID GRAY twice and asked them about a refund and they did not respond to my emails. I will never be calling DAVID GRAY again for any type of repairs I might need in the future, and I would recommend no one else does either. read more

My girlfriend had air condition tech come out. Never gave estimate. Among other charges was a charge for $400 to wet vac a 3ft pipe to clear any blockages that took 2 minutes. Called company and received $450 back because it was an absolute rip off. Do not use them for anything read more

After submitting my request through yelp for service on my air ducts, I immediately received two messages from "Brandon Jenkins" asking about getting scheduled to come and evaluate my project. Through our messages back-and-forth we agreed upon a Friday afternoon appointment between three and six. I provided my address and phone number at their request. At 5:45 on Friday I messaged to see if someone was still coming. I was then told they had no record of my appointment And tried to deny the messages we had back-and-forth. I sent screenshots of the messages and they continued to try to deny. The scheduler called me and was extremely rude at that point. I would never recommend this company. They have zero consideration for their customers or anyone's time. The scheduler also proceeded to tell me that they don't even do air duct work, which is surprising since they were the ones to reach out to me. read more

I called two times and talked to a very rude receptionist. Called someone else to take care of my problem.

They have visited our house 10x each time committing to having the unit fixed. It never got fixed but we did get billed for each trip. They once said we needed Freon so they added and charged us. Then they said it was overcharged/too much Freon and charged us for that. Now they won't answer our calls. Do NOT recommend! read more

Very, very expensive. Felt a bit scammed in the end. The tech was a bit rude. Wouldn't recommend these folks to anyone.

A David Gray representative just hung up on me after being so rude. I asked for a manager or supervisor and she told me that David Gray has no management team. Really? I have been calling for four days trying to speak with someone about completing an AC install. Messages and emails left, no call back. The install is not complete and I have not received any permit information for an inspection. She informed me that I needed to make a complaint in order for a resolution. Well, here is the first one. By the well I also discovered that David Gray marked up part prices by over 100%. read more