Really like my Dr only issue I have is trying to reschedule an appt that I had to cancel. Both my…read morewife and myself have called and each time we were told we would get a call within two days. No call and last time I talked to some was told, "you know we have been really busy". I understand that, but getting an injection to help control my wet macular degeneration is really important

I went here for a detached retina. The staff was all very nice and professional. First visit I felt…read moreDr Purohit was rushing and didn't explain a lot but my surgery went very well and he was better at the other visits and asked if I had any questions and explained things to me. I feel he did an excellent job and I'm pleased with my care. He saved my sight.

Im happy with this satellite of the main Center on the University hospital campus…read more Had a recent eye emergency and was able to get a quick appointment here. The professional I drew immediately realized my issue and got me scheduled with a procedure with a retina specialist personally. Like walked me to the reception desk and got on the phone personally to ensure I got in as soon as humanely possible. I cannot tell you how much I appreciate this location and the terrific Dr Kaur. I'm so grateful.

Very impressed with the doctors and staff in the back, however, the woman that checked out my son…read moredecided to scold me about appointments that were made close together in the system by a scheduler AT THEIR OFFICE. SMH

6 months ago I nervously entered the building to receive LASIK. I had observed a patient enter the…read moreoperating room right before me and I was able to see part of the surgery on the screen. The doctor who took me in was so calm, pleasant, and gentle that I felt so calm going into the operating room. He talked to me the entire time and spoke about things he was doing. The surgery happened so quickly and I was out the door in about 30 minutes. The pressure on the eye was interesting but I felt absolutely no pain. All the side effects they said I would notice did occur and I felt prepared for that due to their preparation prior to surgery. I am six months out now and I have not had any issues, I am able to see clearly and even would say that I see better now than I could with glasses or corrective lenses.

Was thinking about getting Lasik and a few people I know recommended Toledo Lasik since that's…read morewhere they had it done. Got my free consultation where they checked my eyes, my prescription and answered ALL of my many questions. Couple months later I had the procedure and LOVE IT!! It was a smooth, painless process and I had results right after. As of today I'm a month out and still am beyond happy I finally had it done! Toledo Lasik's staff is phenomenal--answer any and all questions, make sure you're always comfortable and follow up. I highly recommend them now too!

I am writing to formally complain about the unacceptable service and lack of professional conduct I…read moreexperienced during my recent attempts to secure a medical consultation. On August 16, 2026, I scheduled a virtual consultation for 1:30 PM. I was not informed beforehand that a specific Microsoft application was required. Here is the first issues, this company never informed the customer that a certain microsoft video app is needed for the virtual consultation, you dont find this out until you attempt to have the consultation. So instead of a video consultation I called the company for a phone consultation When I called for assistance, I was placed on an extended hold before being connected to a non-medical representative who was unable to answer my medical questions. There were many medical questions that he could not answer because he was not a doctor therefore he had no knowledge about. I specifically requested to speak with a doctor and was scheduled for a follow-up appointment at 3:00 PM the next day. On the morning of August 17, at 9:17 AM I called to confirm that I would be speaking with a actial physician. The rep confirmed that I would indeed be speaking to an actual doctor at 3:00 PM later today. I then asked would the company call me or should I call. I was told that I would receive a call at 3:00 PM. Despite this confirmation, I received no call at the scheduled time. When I followed up at 3:15 PM, I was again placed on a long hold. This rep looked at the notes in their system and confirmed that I was indeed scheduled to speak with an actual doctor. I then asked him if he was going to find an actual doctor. He then put me on hold, which lasted about 15 minutes. When he returned all he can do was apologize because he could not find an actual doctor or anyone for that matter for the second scheduled consultation. I then hung up the phone. Shortly after hanging up, I received a call from a representative who was rude and unprofessional, yet still not the medical professional I had been promised. The lack of coordination and failure to provide access to a qualified doctor is deeply concerning, especially given that this consultation pertains to a surgical procedure involving my eyesight. I expect a higher standard of transparency and reliability from a medical provider. I look forward to your prompt response regarding how you intend to address these systemic failures. Please post your respone to my complaint and do not ask me to contact you privately!

I couldn't say enough great things. From my first call…read morescheduling a consult, they were professional, courteous and scheduling my consult was fast and painless. My in-office experience was no different. They were thorough, clear about the process and honest about potential outcomes. My surgery was scheduled (at my request) two weeks from my consult. Payment is effortless through a link they send you and i believe they have payment plans available as well. The day of surgery took no longer than maybe an hour and a half with multiple other surgeries happening that day. Surgery itself takes about 15 minutes in total. They give you stress balls to grab on to as most people are probably anxious about lasers in their eyes. Being one of those people, i was gripping those things like they (insert colorful PG rated analogy). My eye sight is now better than i ever remember it being and the experience with this particular office was above standard. Before your surgery plan to buy a pack of preservative free artificial tears. The office gives you one or two bottles but you'll appreciate having more.

Had my Lasik surgery done here in 2015, it was such a great experience! I was very pleased with my…read moreappointments and the professional staff. As nervous and anxious as I was, I had all of my questions answered and I was walked through every step. The whole process was relatively simple and went smooth and extremely quick! I would recommend Lasik to anyone as a life changing alternative to glasses or contacts. Thanks to this team here, almost 5 years later and I still have near perfect vision.

Great staff and always high quality service and follow up! Highly recommend you give them a try!read more

I really love this place. It is hard to find an eye doctor who actually cares about your eyes…read more Not about making money. This place actually cares about my eyes. If you are looking for friendly staff and a smart eye doctor, come here. No hidden fees like most the ones you'll find in Battle Creek.

I was 32 years old when I got my SMILE procedure done at this facility. I had worn corrected vision…read morelenses since I was 15 years old. I had thought about doing LASIK (I didn't even know what SMILE was until I came to this facility for a free consultation) for a few years, but never came around to being serious about it until my employer offered FSA. I looked online, and this facility had the best reviews, so I decided to give them a call. I would never try to cheap out on a life-altering surgery on my only pair of eyes. Everyone that I had dealt with was extremely friendly. If my memory serves me correctly you will have your free consultation, then a few days before your scheduled surgery you will go in for another checkup and Dr. Haddad will walk you through the process. The surgery was pretty quick and went smoothly. When I got home I went straight to bed, woke up with some minor pain (I had forgotten to take another Tylenol), rested for a bit, and then went back to sleep for the night. The next day I went in for my checkup and everything turned out great. My vision is now 20/10. I didn't experience any of the concerning side effects (e.g., glows, difficulty driving at night) that some encounter. The only thing that I noticed is that my eyes were a little dryer than normal during the winter months (having your heater turned on will obviously remove moisture so that made sense) and this is easily remedied by using artificial tears (I rarely needed to use, but it's good to keep some at home). I would highly recommend to anyone that can afford corrected eye surgery to come here. Remember that you get what you pay for, so while this place may not be the cheapest, it definitely is worth the cost. Also for those that do not know, SMILE does not require the creation of a flap (quicker recovery time).

Very great service, unfortunate it always feels like I'm just a paycheck to them but nonetheless…read morethey did a great job explaining and teaching me what to do at every point of my procedure before and after! only thing I'd say is make sure you do your external research on what surgery you will be doing.

I recently went to Rosenbaum Eye and Laser for Lasik, after recommendations from others who had…read morebeen there and doing other research I didn't have to wait more than 20 minutes or so for my evaluation or any of my followup appointments. It is a large, busy practice, so there is not a lot of that "personal touch," but I did find the staff very friendly. The Lasik procedure itself went great, and my vision is slightly better than 20/20 now (I was a -5.5 in my worse eye). The only complication I've had is some dryness. I've seen Dr. Kramer for most of my followup visits and really like him. No complaints at all about the surgery or followup -- I'm very pleased with the results and with Rosenbaum.

Went for initial consultation for cataracts. Loved Dr Rosenbaum! What a hoot! His staff is great…read moretoo.