Ultrasound tech was cold and apathic. The entire appointment was disappointing and rushed. Near the end when showing us the ultrasound screen, I wasn't allowed to sit next to my wife to view it together, nor was she moved in a position to see the screen. We only went to Grieg because it was booked for us and we thought it was the only choice. Left horribly upset as it is an important milestone in our life. Instead of coming here, go to MedRay in Coquitlam. read more

This review is in regards to my 9-week dating ultrasound at Greig Associates that I had a few days ago. I made my appointment 5 weeks in advance; booking the appointment was fair enough. I was told that I'd receive a reminder call 2 days prior to my appointment, however, the morning of the appointment came and I still hadn't received confirmation. I gave them a call to confirm and when I gave them my appt time (4pm) I was told that I wasn't in their system! I had a mini heart attack but calmly told the woman that I'd booked weeks ago. She had another look in her calendar and then told me that I had a 3:30pm appointment. I know for a FACT my original appointment was for 4pm - I wrote it down and still had the post-it note stuck to my requisition form! However, at least I was still able to get in for my ultrasound that day (although I'm curious what would have happened if I'd shown up for 4pm - would they have tried to charge me the cancellation/no-show fee? It's interesting that I didn't receive a confirmation call ... cash grab?) I showed up early for my appointment, with a very full (uncomfortable) bladder. And of course - they were running late so I didn't get in until 3:50pm. However, now for a positive -- I had a tech by the name of Mona who was FANTASTIC! She was very personable and friendly and totally put me at ease. She gave me all sorts of info and when my husband got to come into the room, she showed us photos as well as the little heart beating. :) She gave us a print out of photos to take home with us. She was a fantastic tech and I'm so lucky I had her for the exam! After my appt I had to book another test that has to be done within a very specific time frame. The woman at the front counter told me that they had nothing available, but I should call back on Monday morning because more appointments would be released. I called at 8am, as instructed, only to speak with yet another rude/abrupt appointment setter. She informed me that there were no appointments available for my dates -- yet, she didn't even ask what date range I required! Overall, the appointment setters at this place are horrific. But the technician I had was wonderful, so that at least balanced things out a little. read more

Possibly just luck in timing, but I showed up on a Saturday afternoon in need of an ankle x-Ray and literally was laying on the table having images taken within 6 minutes of walking in the door. The technician, Richard, was super friendly and very efficient. Once the images were captured, he told me to sit tight to see if he could track down the on-premise physician to give me immediate results. I had a great experience here and would definitely recommend this clinic. read more

Tried to book an opponent for ultrasound over the phone the person was rude and said the wait time was one month and asked for mu credit card info over the phone.. needless to say i didnt give it.. ive done many ultrasounds in the past and this is the first time someone asked for cc info over the phone.. not only that msp will cover it, so what givesv read more

I too wish I could use 0 stars. I have been there for 2 pregnancies now, and regret not changing earlier. My worst appointment there was this past week. I could copy and paste what the previous review says. Very mean technician, barely spoke to me, gave me rude answers when I asked her questions, wouldn't tell me the gender even though I was told before I went that they would (and I was told with my first pregnancy at the same place, my friend was also told a few weeks ago there as well). She also yelled at my husband when he was asking about the not telling gender policy. We took our son with us to try and get him engaged in the pregnancy, and the tech barely took two minutes to show us the pictures let alone him. I also got one picture which was blurry. Last time I at least got 4. They do no let the husband/partner come in for the first part of any ultrasound. The only time I hated this was when they thought I was having a miscarriage. Luckily my tech for that was awesome and baby was ok. If baby wasn't though, I would have been told alone. If you are worried about this, go to Women's or somewhere where they let your partner in. DO NOT GO HERE. I would have no problem with them if they had clearly explained their policies and were nice to you! They are very inconsistant with their policies. I have found the receptionists to be very nice/helpful though. They don't tell you their policies until it is too late. I hate this place. They have ruined several ultrasound appointments for me, which I believe should be an exciting time. I will not be returning there, and plan on a 3D ultrasound as well as one more pregnancy. read more

I read horrible things about Greig Associates before going there and I was SO scared of having a bad experience. It turned out to be the best ultrasound EVER! The lady was so nice and she had even taken her time to read up on my medical background (have had lots of trouble with earlier pregnancies). She was so understanding and gave me a quick first check to see how the baby was doing and she told me right away! Then after doing all her measurements and picture taking, she called my husband to come in and we saw the baby and the heartbeat together. Such a nice experience. Before I left she printed out a big picture in really good quality! I'm definitely using them again! :D read more

I wish i could use no stars. Let's start with the deli-counter esque take a number system to check in for your appointment. Just what one wants to see. After taking a number and waiting 5 minutes ( the place was not busy - are there that many people coming in and out that a number system is important?) we meet the first person at the front desk. Awful, rude, and generally ignorant of anything happening in the waiting room. So that is a great way to start your appointment. So when you make an appointment, it means a chunk if time has been set aside for you, but not at this place. we waited 30 minutes, in addition to the requested showing up early. Also, for those of you going for an ultrasound and need full bladders, there is no water fountain there. When enquiring about it, "you may use the faucet in the bathroom" is the standard reply, and maybe if they like you, you might get a dixie cup! After waiting the total 45 minutes, (30 minute waiting + 15 show up early time as requested), my wife can finally have the ultrasound, but no one else can go. NO ONE! what kind of ridiculous policy is this?!?!? So my wife must go alone. I'm waiting to hear from someone about my wife. Anything could be going on at this place. ANYTHING! I ask the front desk if I can be with my wife yet? oh the stares and curt answers I received. It's as if I trying to rob the place! Still waiting finally my wife says I can join her. She relates to me that it is Grieg's policy not to reveal the gender of the fetus, but only in a report to your doctor! WHAT! really, why did I come here!? that was the whole point! really! What policy is this!! not posted anywhere or written anywhere or said at any time until my wife specifically asked for the gender. So that's just great. My wife also relates to me the technician ignored her would not let her see the picture of the fetus until I came. Truly, my dog has received better service for an ultrasound. Even then as I was there, the technician was cold, utilitarian and not very useful. We received 4 pictures on a plain piece of paper, which although nice, were given to us with such hostility. Upon exiting, we spoke with the front desk again. We tried to let them know that they need to make their two strange policies public, but we were met with two things; more indifference and continuous thrust of a printed form in our direction that described their policy. Why would I want it now, after the fact? At some point the front desk asked "What more can I do?" Just assure me that the report will get to my doctor today or the next day. Show me it is happening maybe. By the way, they still use a "fax" so that's curious. So all in all, truly awful time, with some truly awful people. Do not go here. They certainly took what would be a wonderful moment and found every way possible to ruin it. The END. read more

Can't recommend this place for ultrasounds for you and your pregnancy. They are secretive and don't include you or your spouse in the ultrasound. The line ups are ridiculous, your appointment is never on time. Not the place to go, ask your doctor to refer you to another clinic. They told my wife our baby's sex without me and before letting me in to the room. Very not family friendly. read more

went here during my second pregnancy. not only would they not reveal the gender of my child (st. paul's let me know i was having a boy during my first pregnancy's 20 week ultrasound), but they got very abrupt and rude when i asked. i didn't even have time to voice my displeasure and i was treated like i was unreasonable for wanting to know. having had no warning that even asking about the gender was a problem, i felt ambushed and chastised... totally ruined what should have been a happy and exciting first look at my 2nd child. read more

that last review sure looks scripted by the way! I don't appreciate walking in, taking a number and then getting service only to have some one else walk in and go ahead of my in the x-ray department. when i mentioned it he blew me off. whats the point of taking a number if they are going to mix you up after the fact . the he said he love hearing complaints. they put you in a file folder with no order. sounds like it would be very easy to establish a system. if they think people don't notice they are wrong. Poor management that they don't have a system in place. shouldn't have to even argue about it. he said what don't you have an extra two minutes? well if was only that then i wouldn't care, but when you have shooting pains running down your arm from a pinched nerve and you are waiting for you pills to kick in then guess what i don't need to stare at the wall for an extra fifteen minutes when i should be gone! read more

Let me start by saying, it's office policy for husbands not to be allowed in ultrasound rooms with their wife. Read on for my story.... FIRST OFF -- Front desk staff was very sweet and easy to work with for booking. My appointment was later in the day so it was only a 10 minute wait. Office was not busy. Location and building aren't in the best spot/shape. Free parking is located in the back. Parking space is limited. THE BAD -- When I booked my appointment, I was never told it was office policy not to let your spouse in the ultrasound room. Would have been nice to be told. We arrived, were called, and my husband followed me down the hallway. My tech told him to sit by our door. She said he could come in later. "Fine" I thought. Makes some sense. Then we did an abdominal scan. I see the baby. Silence from the tech. I ask for my husband. Denied. Then she said she wanted to try the transv** method. I went to the restroom and came back. "Can my husband come in?" "No not yet". At this point I'm worried by her tone. Our news was not good. And guess what? Husband never was asked to come in. This was my first ultrasound ever. I don't care if it's bad news. I want my husband here and I want him to see the baby before it's completely over. Nope. Not happening. I asked for a picture twice, but it was never provided. Guess they assumed I didn't want one considering the outcome?! Bedside manner was ok and what you can expect since legally they aren't a doctor and can't give advice, but she was NOT warm and comforting. I tried to be as friendly and chatty as possible, hoping that would help. But it didn't. She never seemed eager to help me understand what was happening. Ok...guess I'll talk to the doctor on staff, right?! Wrong! After 10 minutes of waiting she said we could go and that the doctor was too busy to chat. I was referred to call my doctor for what to do next. Never going here again. BC Womens hospital staff was amazing and allows husbands in the room for the whole appointment. So does St Paul's. read more

I'm writing this post as a cautionary tale for women who are pregnant and going for an ultrasound. Do not accept an appointment at Griegg and associates and insist on going to BC Womens Hospital. We had a horrifying experience with our 20 week ultrasound. Griegg's policy is to separate the pregnant woman from their partner/support person who are made to stay in the waiting room. I had to wait in the waiting room for 45 minutes while my wife was in the ultrasound room and they were conducting the ultrasound without me. My wife wanted me there but was unsure how to ask because they were not speaking to her while they conducted the ultrasound and did not show her the screen to view. Unfortunately for us, the ultrasound discovered some fetal abnormalities so the technician left my wife on the table, belly exposed with gel on it, in the room for 20 minutes by herself (I'm still in waiting room) while she consulting with a senior radiologist. When I was told to come in to the room it was dark as the lights had gone out because they are motion activated and we realized that my wife had been left in there, anxious and in the dark for over 20 minutes. I was followed in by the senior radiologist who delivered the bad news in a completely insensitive manner and was defensive when I would ask clarifying questions. We were scared and confused and feel our tragic news was compounded by being presented with professionals who lacked the ability to be empathetic, patient, or caring. read more

Dear expecting moms, do not book ultrasound at this place. I feel Very disappointed. I have been there for my pregnancy ultrasounds, however, yesterday I had the worst experience ever. Some of the technician seems to be unexperienced, these place has a ridiculous policy by not allowing your partner being part of the ultrasound. The technician requested him to stay outside and that he would be called after the measurements were done. when they are doing the ultrasound, they do not let you see the screen because it is also part of the clinic policy! This is so discriminatory!! I go with my husband to my doctors appointments and ultrasounds, because he is part of our life. We are having a baby together. I feel very sad, uncomfortable and disappointed. I will never book an appointment at that place. read more

I am working in a specialist office, I called today to make an appointment for patient, the receptionist is very rude and condescending over the phone, I am very disappointed and will not sent patient to this location for any medical imagines. read more

Horrendous lineups even though an appointment is booked. Ask you to arrive with a full bladder for ultrasound and they are running more than 30 minutes late. Crowded waiting room. Not enough seats. Clearly overbooked if they are already running 30 minutes late and it's only 10:30am. I would not recommend this place. Have had much better service in Richmond or Burnaby. Avoid at all costs. read more

ok. so my second time actually making it in for an appointment, and i'm much more satisfied. i didn't want to come back but my doctor wanted me to come here or to their burnaby location. sigh! but! happy surprise! the ladies at the front counter were helpful and efficient and friendly. they were running "10 minutes" behind which was actually 25, but i was grateful that i could release some of my bladder before my ultrasound 'cause GOODNESS it's hard to hold so much water for more than 2 hours! when i saw my tech, she said i could release everything which was even more amazing. so who knows. i really appreciated how my tech told me what she was checking for and assured me that things were looking good. after all the measurements were done, my partner was invited in so we could see if our baby would show us its sex. (she did, after i jumped around a lot and did a headstand. hehe) we got to hear her heartbeat too. we had 4 pictures printed onto a sheet of paper which was so nice to have to take home. they have 3D and 4D ultrasounds here too, that include videos and online photos to share, but not sure that we'll go for that. thank you, greig, for helping this special moment work out as well as it did! read more

I was a little worried when I saw the reviews before my appointment. I was bracing myself for the worst but thankfully it wasn't bad at all. The people here were really sweet to me and I appreciate that. The receptionist might have been the same one I spoke to on the phone. She kindly greeted me when I walked in and she asked me to take a number. There were a few people but it wasn't that busy and my number was called a minute or two later. I showed up quite early for my appointment and the receptionist said they were running late. So she leaned forward and quietly asked how long ago I started drinking water, whether or not I felt full, and if I still have water with me. Then she said to give her a minute so she could see what she could do. Rather than have me wait extra time while they were running behind, she managed to squeeze me in sooner since I showed up so early. Thank goodness because I started preparing for the test sooner than intended thanks to being run out of Bahn Mi Saigon before I could finish eating or use the washroom but that's another review. I was relived the receptionist seemed very understanding that people are showing up with full bladders and so she was doing her best to keep the schedule flowing as best she could and also being discreet while asking about my comfort level. There was a pregnant lady I saw go in with her husband and they came out shortly after smiling so I hope other expectant mom's whom have been separated from their partner was an isolated incident and not policy because that's terrible. The technician was super nice and also good at her job. Everything was very clean at the clinic. My appointment was done fairly quickly and was informed the doctor should have results by the next day. read more

Brutal service. We called ten days prior to our ultrasound appointment to reschedule the day due to a schedule conflict. When you call, it's mayhem. (FYI--you have to ask for "appointments" and then you get transferred, put on hold, and then finally a person.) When we inquired about changing our appointment, they were curt, indifferent and totally not interested in helping us. We were told that the soonest they could get us in is 3 weeks afterward! It was basically a 'tough luck' attitude. We called every morning for three days hoping that their might be a cancellation. (They refuse to put you on a waiting list or call you if there is a cancellation.) It was a joke. Surely there will be a cancellation or an opening that comes up, we asked? We were bruskly rushed off the phone each time we called. One gal was blatantly rude...I had sworn that I'd complain to management but instead am writing this review. Eventually we lucked out, called another clinic by Oakridge and got in the next day. The atmosphere was relaxing and calm. There is free parking in the rear of the building. The technician was very thorough, had 30 years of experience, and lets spouses inside the room. P.S. On the back of the referral form we were given for Grieg & Associates, it says women must drink 3 large glasses of water a minimum of 2 hours before their appointment and they cannot void until after the ultrasound. Just so you know, we found out after that this instruction is based on an average of all people who require abdominal ultrasounds - from young people to elderly people. My wife assured me that she is always well-hydrated and said it's impossible to as a pregnant woman to do drink this much and not be able to pee! So, she instinctively drank only 2 medium sized glasses 1.5 hours before her appointment at Oakridge, sipped a bit more in the car from her water bottle, and it was the perfect amount. It was also the maximum she felt she could drink without peeing her pants. She wasn't too uncomfortable and the technician said everything looked good on the screen - there were no visual challenges or shortage of water in her bladder. Something to consider.... read more

After reading some of the previous postings about this place, I was surprised to find that both of the receptionists I dealt with were very warm, friendly and helpful. The tech did a great job and was pleasant as well. I will be going back for ultrasound #2. The place didn't blow my mind or anything, but I marked it as a 5 to help off-set some of the really negative ratings! read more

The receptionist who was booking the appointment for me was startlingly impatient with everything I said. I got off the phone feeling resentful and upset. I called back and cancelled the appointment. I should note that the receptionist who cancelled my appointment was a different person and was nicer but still the first receptionist gave me the impression that this was not the kind of environment I would feel comfortable and supported by going in for an ultrasound for my first baby. read more

My experience was awful at Greig Associates several months ago. If you are a highly sensitive individual such as myself, this may not be a good match for you. I was having a pelvic ultrasound. The ultrasound tech completely freaked me out by making me think she was seeing bad things and then telling me she could not tell me what they were (that only a doctor could do so). If you can't tell me what they were have the sense not to mention them. In addition the toilet was backed up and washroom not clean which does not instill a lot of confidence. Fortunately for my follow up I was able to switch to St.Paul's hospital and it was SO much better. I am sure it depends on the tech that you see but there is no way I am ever going back there. read more

Terrible! I went there because I was 7 weeks pregnant and having some bleeding. The ultrasound technician didn't talk to me during the ultrasound, then told me my doctor shouldn't have bothered sending me for an ultrasound this early and saw no indication I was pregnant! She was very insensitive and obviously did a poor job with the ultrasound because later that week I had another ultrasound at St Paul's and they had NO problem finding the baby!! read more

I had my first 10 week pregnancy ultrasound at Craig and Associates yesterday (Thursday June 07th at 4:00pm). I had read a few negative reviews about the staff on Yelp but my experience was AMAZING! The receptionist was lovely. They took me right on time. The girl who was our tech (I don't know her name but she was a really pretty girl with long blonde hair and a beautiful manicure) she was sooooo nice and let my parents in the room which was sooo kind of her since my husband wasn't able to make this important appointment. She was so nice and so warm and friendly and REALLY made the appointment go from a good to an EXCELLENT. Customer service seems to be a thing of the past these days and this girl had the BEST customer service I have seen in a long time. You could tell everyone just looked happy to work there which again, is refreshing too see! Thank you for making this important day that much more enjoyable! Lauren Beresford read more

I was referred specificlly to Greig Associates by my GP for standard ultrasound and Xray. I called Victoria and 41st location to book times for US and Xray and was told "We don't do Xray here - you need to book at VGH or some other hospital" As Greig Associates website says it does Xray I was confused, and said to the Greig Associates employee that my Doc referred me specifically to Greig Associates (and the referral slips were Greig Associates own forms including for Xray). She said "Well some doctors don't know yet". I have no idea what this person was talking about and she did not explain, simply hanging up on me after that. Very confusing and frustrating experience, and very unprofessional staff. read more

I can't believe the negative posts here either. My appointment was at end of day and you would think they would be running super late by then. The receptionist was super friendly and helpful. I was called in on time and the lady who did the ultrasound was friendly and chatted with me to put me at ease. I waited in the room afterwards while they me sure the pictures were fine and I didn't have to come back. For me it was A+ service. read more

Rude. The office I go to for prenatal care booked this place for me to go to to get an ultrasound, but when I woke up this morning I was extremely sick, fever and congestion so I called in to ask if I could reschedule. The lady on the phone barked at me and said "you have to pay" , I said ok, but I'm very sick and I would like to reschedule, can I do that? "You have to pay, then call back. ". Not interested in ever using this clinic ever. read more

The technician was extremely rude. We felt VERY rushed and she didn't explain anything that she doing. Very, very disappointed. Do not go here. read more

We went here for our 5 month MSP Ultrasound. The technician we got (young, blond) was abrupt, cold and rough. She did not explain anything that she was doing even though I'd informed her this was our first baby, would not let my husband sit in on the first part of the measurements (I know this isn't required but I'd heard lots of technicians do), and was really rough in trying to get the images (can you push harder into my belly?!) When my husband was finally called in, again she did not explain anything unless we asked questions, which we had to because it was otherwise all silent. In less than 5 minutes she had me clean up and walked out. We didn't know it was all over until she came back with the printed image. Never once asked what we wanted to see or if we wanted to know anything in particular. Just an awful experience, especially for a first pregnancy. This technician ruined our special ultrasound, I will never go back to this place. read more