Not recommended. They do shady stuff. Such as wait over 30 days to return security deposits, force tenants to pay for stuff they don't want, and never let you talk to a person on the phone who can do anything. Bad company. read more

While we were renting with them, they provided relatively timely response to our issues. That stated, we broke our lease early after buying another house, cleaned the house to be better than it was when we moved in, save for a couple of carpet stains. Had no issue having to pay the fee for those. However, they fleeced us when we did leave, including charging us an extra month of rent, and forfeiting our deposit. I cannot recommend this organization because of their shady practices. You would be better off renting from someone directly. read more

Update on my review.....if I could give a negative star it would probably be a negative 8 since I still have not heard back from them about my rental application. They took my money and did not even have the common courtesy to let me know via email, call or text that I did not get the apartment. NEVER RENT FROM THESE PEOPLE!!! read more

took application fee knowing someone else had got the place .......take money from people

I would never recommend them to anyone. Their maintenance staff is very unprofessional and will not work on weekends. Its takes several days to get anyone to fix things and they always have to return 2 or 3 times because the problem is not solved the first time. It took over a month for them to fix my a/c and in the end the elevated electricity bills cost me over $500, which was not reimbursed. Since they don't work on weekends, I had to routinely take time off from work to be home to babysit the maintenance workers. The staff in the office is no help. They will dodge calls or send you to an answering machine without ever returning calls. Everyone passes the blame to someone else and problems are never resolved. They will drown you in fees regardless of whether they are justified or not. I should have known ahead if time because when I viewed the property it was clear that whoever managed the properties had just barely covered up any problems including having the handle of the fridge glued on instead of just replacing it. Please listen to these reviews and save your money. read more

If I could give a negative star rating, o I would. This management company is trash, and the staff isn't much better. This company and staff therein, lack professionalism, and basic management skills. We pay $1150 rent, and they won't replace the dishwasher, took a month and a half to get our AC repaired, took a week to contract a plumber to repair a flowing leak. I don't know how or why people are contracting them to manage their properties, worst idea ever. Properties under Greyhaven will likely suffer and diminish in pv. I'll let you know, straight up, don't give them your money. read more

I had a very similar experience to the other 2 reviews listed. My roommate and I toured a house with Marla and immediately payed the application fees and applied for the house. Afterwards Marla never responded to any of my fathers emails who was my co-signed after he sent all his documents in. I highly recommend to NOT do business with this company. read more

I would highly recommend against using this company to rent from. My son and his friend were in the process of renting their first home. They provided all documentation needed in order to be approved. Every time they would follow up, Greyhaven would give excuses as to why they haven't made a decision and kept putting them off. No phone calls or emails were returned and any time they called the office to speak to someone, they were told they were unavailable. This went on for about 4 weeks. When they finally got the property manager involved directly to handle it, they were told they had rented out the property to someone who filed after my son. I will be filing a formal complaint to the Housing Authority, Real Estate Commission, and the Better Business Bureau. read more

DO NOT ATTEMPT TO RENT FROM THEM!! They just want to collect $50 for apps and then never rent anything out. You meet all their qualifications, then they keep asking for more documentation and more documentation etc. I believe they rent the property out and then string other people along as long as possible so they can continue to collect $50 apps. HORRIBLE HORRIBLE PEOPLE!!! They missed out on a great tenant who made way more than they required, middle class, no kids, no pets and a pristine rental history with references! They should have been ELATED to have someone that great for one of their outdated, filthy rentals. Yes, it was dirty. Apparently they do not have them cleaned properly before they try to rent them - at least not to decent peoples standards. BEWARE BEWARE BEWARE read more

There comments and reviews here speak for themselves. 11 Years a landlord and investor, without being overly critical, they are hands down the worst property managers I have had to dealt. Phone calls, voicemails, emails, not returned, simple questions gone unanswered, "ghost" bills and invoices added on to totals 3 months or so later, poorly done aesthetic projects without my consent, mishandling of communication, I have been told that they pad their labor costs by folks in the know, although they deny it. Colleagues of mine had had ceilings collapse after $10k roofing repairs had been done per owner statements, black mold not with standing! I have never heard a single good comment from landlords, investors, or tenants about Greyhaven. read more

There were multiple people involved in one transaction and not one of them gave the same information regarding the process. After asking to be refunded and cancel the transaction my account was still charged. After disputing the charge with my credit card company and receiving the refund they again charged my card two months later. After contacting the owner of the company I was able to get refunded again. The owner stated she did not authorize a second charge. Anyone applying online with an application should read the terms and conditions completely, when there is a third party facilitating charges the possibility that the transaction could be problematic is increased greatly. Overall I was not happy, however the Owner did take the time to contact me and resolve the matter for which I am grateful. read more

I paid application fee of $50 a piece for 3 adults. Their online process was not very user friendly and was the only way to apply. I called because I had questions and never got a call back only text messages that was very confusing. After sending all documentation I kept getting replies that they did not receive payment. I took a mini statement to their office to prove I made payment and had to fill out a paper application even though they claimed they didn't take paper applications. 2 times I filled out applications and sent documents 3 times, twice on application and once to email. The whole process was drawn out for a week, end result was to be told that someone else had been approved for the house I was trying to rent. I would not recommend this company! read more

Agent lied to secure fees. My wife and I were having trouble finding a place that would allow our three pets, so I made sure to specifically enquire and was told over the phone it was fine. After paying two $50 application fees, the agent told us that no Greyhaven property allows more than two pets. She admitted in a text message to giving us incorrect information but still refused to refund our money. read more

DO NOT DO BUSINESS WITH THIS COMPANY! The start of my experience with them was sour. I spent a week trying to get into contact with Marla about my application which was perfect but she just kept finding new hoops to jump through. The house seemed fine when we looked at it, once we started moving in we noticed the place smelled like cat pee. Our water bill was astronomically high because of all of the leaks we weren't aware of until we moved in, we made multiple maitenance requests to try to fix this and it never got solved. They totally ripped us off with our deposit, claiming a bunch of light bulbs out when I installed LED bulbs there, and a $700 air purifing that they do for smokers? Nobody in the house smoked... there were roaches and they never went away despite the maitenance requests all in all a bunch of terrible people to work with, absolute rip off artists. read more

Tamberly was the best! She was so helpful and kind. I felt like I had someone really looking out for my best interests. Thank you, Tamberly, for helping me find a place to live in Chattanooga! read more

Greyhaven is the absolute worst realty company I have had the displeasure of working with. During the course of our tenancy, they rarely ever responded to issues that needed to be taken care of. For example, the walkway leading from our driveway to the front porch consisted of stepping stones placed on top of sand. Following several rain storms the sand between the stones eroded and caused the walkway to become extremely uneven. We called Greyhaven several times, and they simply stated that they would take care of it, needless to say they didn't. As a result, my wife who was then six months pregnant, fell and bruised her lower back and tailbone area. They walkway was finally fixed 7 months after her fall. Further examples include the time in which a powerful storm knocked a large portion of our tree into our neighbor's yard. I called Greyhaven to inform them, and they failed to act for so long that I was forced to chop the broken portion of the tree by hand, in order to remove it from my neighbor's yard. However, these events pale in comparison to the egregious acts of dishonesty they committed prior to our departure from the house. Despite two years of paying rent early, and doing everything in my power to be a good tenant, they decided to withhold part of my deposit for reasons beyond my control. Following our final walk-through in which the property manager stated that everything looked okay(with the exception of the oven and the fridge that she thought needed further cleaning even though they were dirty when we moved in), the house was burglarized and some items that we never used were stolen. These items include: a lawnmower, curtains, shower curtain, and decorative candle holders. As a result, Greyhaven has subsequently asserted that we stole the items and withheld their value from our security deposit. Since hearing this I have repeatedly tried to get in contact with the property manager only to be told that she is " in a meeting." Additionally we tried to explain that we would not steal $200 worth of items if it meant risking the loss of our $1000 deposit. Finally we argued that stealing their property is entirely inconsistent with our behavior during the time we lived there, and especially just prior to moving out. Before moving, we spent a large amount of money professionally repainting a room and cleaning the house. They also charged us to clean the carpet after we had it professionally cleaned, claiming that it had dirty spots. This occurred in spite of the fact that the contract from our initial walk through indicated that the carpets were in poor condition. Finally, they claimed they had to have the house treated for fleas, a statement that I completely disagree with. However, for argument's sake lets assume the house needed it. Instead of using the money from our non refundable $250 pet deposit (money that the contract explains is reserved for such purposes) they took the money out of our $1000 security deposit. After everything was taken out, we received a check for $385, an amount that is far less than what we are owed. Unfortunately, we moved out of state and as a result are left with few options to recover our money. If we decided to litigate the issue we would spend more money on our legal fees and court cost than we could possibly recover. It is my personal belief that Greyhaven is aware of this fact and exploiting it for their own monetary gain. Ultimately, it is not about the money, it is their pervasive lack of respect and decency that I resent. I would recommend that anyone considering renting a house avoids Greyhaven at all cost. I believe that they are willing to behave unethically in order to wrest as much money from their tenants as possible. read more

Beware! Stay away from this company unless you want to be ripped off! Go to any other company to find a rental property BUT HERE! My daughter put a deposit down to hold a property while they ran her application, the fine print says that the deposit is not refundable unless they deny you approval. So they claimed verbal approval was given over the phone based on receiving a fax from my daughter showing income. Six days later my daughter called and informed them that the income she expected would not be counted and do they still approve her. They refuse to deny or approve her application in writing,refuse to give her $1150.00 deposit back and never stopped advertising the house on their site. No lease was ever signed, no letter or email was sent informing her that her application was approved or denied. They are underhanded thieves. We have filed a complaint with the TN State Secretary Commerce and Insurance and hope for their help. We will fight them until they lose and are shamed in as many public arenas as possible. Next the BBB... read more