After dealing with a horrible PM for our duplex, I decided to be picky choosing my next PM…read more I am an out of state landlord, so it's extra stressful to have an incompetent PM. Thankfully I found Keyrenter! Dana and her team really exceeded my expectation. Our old PM couldn't rent out the place even in the peak seasons, never visits onsite, forget repairs, and was not responsive. On the other hand, Dana's team was able to find a tenant in about a month, right before the holiday season when market started to slow down. Bailey went out to show the unit, and was on top of everything while our unit was vacant. Dana's team is easy to reach, call or email, and very responsive. Everone is super nice. I didn't think I'll find a PM who really cares and work hard for my property, but I did. If you don't want to worry about your property, and constantly manage your PM, I'll definitely recommend Keyrenter Chattanooga to anyone who's looking for PM.

Keyrenter did such a great job of managing the renovation of my property and getting it rented out…read moreat a higher rate. They're especially great for out-of-state owners. I appreciated their consistent and prompt communication, their efficient systems and record keeping, and their expertise and recommendations for the best way to get this done. Dana and Bailey are a valuable and reliable part of my real estate investing team.

Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

I had the pleasure of working with a local agent in California, Tyler Daigler, who presented…read moreoptions in Nashville. The homes and service were amazing. Although we purchased in a different location, we had to stay with Tyler at Marshall Reddick because of the amazing service. After several weeks of research, he found us the next perfect purchase. His connections and network made it possible to get a deal done. We are thankful for him & his team for their efforts. Me and my wife cannot recommend Tyler or Marshall Reddick highly enough.

Was looking for a Property Manager to manage my house in Nashville. I live in Florida do screening…read morenew tenants, etc. is very difficult. Amy, the owner of Coming Home to Nashville was so helpful to me. Problem solved !

Absolutely fantastic service. I couldn't be happier. Amy was extremely professional, a hard worker,…read moreand it was an absolute pleasure working with her. I have a property that was originally managed by a different company and certain things weren't handled in a timely manner which resulted in damages that snowballed into major repairs. Then, after more than 6 months off the market to do the repairs, they had trouble renting it out due to the time of year and the pandemic. Amy took this disaster and turned things around. Thank you Amy!!

Marshall Reddick Clarksville Property Management does a great job. Very responsive and friendly…read more They take good care of me, my property and my tenant. They are very transparent on their charges with no hidden fees. My contact person at MR Clarksville is Michelle Doyle and she couldn't be nicer or more efficient. I highly recommend MR and Michelle for all your property management needs.

We rarely leave negative reviews, but our experience moving into a Marshall Reddick-managed…read moreproperty in Nashville has been extremely disappointing. Prior to signing, we were explicitly told the unit would be professionally cleaned and move-in ready. When we received the keys, that was not the case. The apartment required extensive cleaning, and we ultimately had to hire professional cleaners ourselves after receiving little meaningful remediation despite repeated communication. Since move-in, we have dealt with a long list of unresolved maintenance issues, many of which were documented immediately upon occupancy, including: - a nonfunctional washing machine with standing water and visible mold - a nonfunctional microwave - exterior openings allowing animal activity in the walls/ceiling - a broken mailbox lock (mailbox doesn't close at all) - missing window screens - multiple additional maintenance and safety concerns We are now nearly a month into the lease and all of these items still remain unresolved. To be fair, Michelle eventually stepped in, acknowledged that our move-in experience fell short, and approved a partial rent credit toward the cleaning expense, which we appreciated. However, the overall experience has still felt highly reactive rather than proactive, with much of the burden of coordination falling on us as tenants. The most frustrating part has honestly been the lack of preparedness and follow-through. We understand that maintenance issues can happen, but a unit should not be turned over in this condition after repeated assurances that it was move-in ready. We are hopeful the remaining issues will ultimately be resolved, but wanted to share our experience candidly for anyone considering renting through this management company.

It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

the most unprofessional company I have ever had to deal with. lived in a rental for a year- no one…read morewould would ever respond to our complaints regarding problems with the house.

Charged me twice for electric and won't answer the phone. I am frustrated with this company and…read moretheir lack of initiative and response to this on going problem.

As a first-time rental owner I knew basically nothing about management, AND I was out-of-state…read more Brian and his crew at First PM USA hand-held me through every step of the process and got my triplex cash flowing quicker than I could have imagined. The whole team was responsive, well organized, and answered every question I threw at them (which was a lot). They have an in-house Realtor, Elaine, who also helped me sell the property when my plans changed, and I couldn't be happier with her services. 100% recommend to anyone in the Chattanooga area looking for quality property management.

Lady in unit 15 at 4410 Delashmitt Rd, Hixson TN yells at her bf so much. Sent this to 1st…read moreproperty. No help. My bf sent Sean from management this video and another one. Sean asked if we're sure the yelling is coming from them and asked another unit if they hear yelling because he didn't want to believe us. Maybe he's half deaf because that audio is clear as day. My bf is trying to move because that lady is crazy and he dosen't want to listen to that crap.

Apex property management has been my property management company for awhile now and I have nothing…read morebut good things to say. Curtis returns emails and calls swiftly and explains everything in depth. He treats everyone fairly and I'm very happy with my decision to hire this company. They have in house maintenance and work with local companies to get great rates. As an out of state owner I'm so happy to have Curtis and Apex taking care of my home!

From the owner: Apex Property Management provides a variety of property management services for residential…read moreproperties throughout Knoxville and the surrounding areas. We provide the best quality service to our residents and our owners, to help manage properties more efficiently and effectively. We are your one-stop source with the dedication and experience to handle all your residential property management needs.

Great folks, Richard is the best guy ever!! Great value on homes or new homes for sale!!read more

Poor Communication and Unfulfilled Expectations…read more I was with PMI Chattanooga for two years, and my experience was very frustrating. My rental property is an important investment to me, and I expected it to be managed responsibly. Unfortunately, PMI often acted as if my investment wasn't a priority. When my property was first listed, I was told they would ask me before lowering rent if it wasn't attracting tenants. The first reduction was approved, but the second time they lowered it without consulting me, and the tenant moved in at a rate I never approved. I was told inspections could be done every six months, but after a staff change, only one inspection was ever completed. The promise of more frequent inspections was never met. I approved a repair for a shower valve leak and paid for the plumber's inspection, but the repair was never completed. Many of my messages went unanswered despite repeated follow-ups. When PMI switched to a new software system, my rent payment was delayed. I was told a paper check had been mailed, but I never received it. I finally got my ACH payment a month later. In the last few months before my contract ended, my owner deposit amounts decreased without explanation. I've since switched to another management company. I hope PMI Chattanooga takes this feedback constructively and improves their communication, transparency, and follow-through in the future.

If you are looking for property management services I would suggest that you look further as this…read morecompany does a poor job. We hired this company based on what I thought were very good reviews and a very sweet lady that helped us set everything up. Everything seemed to move along well at first but the first hiccup and all of the sudden no one is available to help us. We finally ended up speaking with Andrea Moffet. Ms. Moffett is the rudest most unprofessional person that I have ever had the displeasure of dealing with. Trust me when I say this is not the company that you want managing anything that you own. I deal with other property manager companies in other states and this is the absolute worst experience that we have ever had. If you are looking for a property management company, keep looking!